Contributor I

Beam Gen 2 loses eArc connection to Samsung S95

Forum|Forum|2 years ago
October 22, 2023
49 replies
4761 views

Hardware

Samsung S95B 65” (firmware 1520)

Apple TV 4K (iOS17)

Sonos Beam Gen 2 (latest firmware)

I have the AppleTv connected into HDMI 1

i have the Sonos Beam Gen 2 connected into the HDMI 3 eARC.

CEC is switched on.

Background

For the past 9 months since getting the setup everything has worked perfectly. The TV has switched on with the Apple Remote, the input defaults to HDMI 1 and audio plays out the soundbar be default.

Issue

2 weeks ago, this all stopped. Whenever I turn the TV on with the Apple TV remote and use the AppleTV apps the Samsung Tv no longer sees the Sonos Beam and defaults to TV Speaker.

Workaround

The only way to fix it is by switching off the Beams power disconnecting the HDMI and reconnecting, the TV then sees the Beam again, reinitialises the connection and continues to play audio from the Beam.

As soon as I switch the tv off again… later that day, turn it back on and I have to repeat the same process. CEC isn’t being disabled and no config is changing in the TV settings, it just won’t see the Sonos on when it starts up.

Attempted fixes

I’ve factory reset all devices, changed all the HDMI cables, and none of these things have made a difference.

Potential causes?

Sonos recently released an update for the Beam 2 and Samsung released an update for the TV at roughly the same time and the issue has occurred since then.

Next Steps

I know there are multiple questions on here, and Samsung forums with other users all experiencing the same issue with the same Hardware. Neither side can understand if it’s a Samsung or Sonos issue or how to fix it.

Can we start a thread of users with the same issue and see if Sonos will look at the issue?

Thanks

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Pinned Reply By Corry P

Hi @JamesBuk et al

There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

AjTrek1

Hi

Sorry to hear you’re having connection issues with your Beam 2 and Samsung TV. As far as starting a thread well …you’ve done ✅ that. 🙂.

To get Sonos involved further I suggest you duplicate the issue to allow the dis-connect. Do not attempt to re-start anything. Within 10 minutes or less open the Sonos app and go to Settings > Support > Submit Diagnostics. Record the Reference ID in your next post. Call Sonos Tech support. They may be able to see if there’s anything going on with the Beam 2.

If all is well I’d contact Samsung. I had an issue with my LG and their tech support walked me through a series of steps not available to consumers to correct the issue.

Edit: The issue with my LG was a corrupt software update.

Together Everyone Achieves More = T.E.A.M.

O

orenhazan

Enthusiast I

Hardware

Samsung S95B 65” (firmware 1520)

Apple TV 4K (iOS17)

Sonos Beam Gen 2 (latest firmware)

I have the AppleTv connected into HDMI 1

i have the Sonos Beam Gen 2 connected into the HDMI 3 eARC.

CEC is switched on.

Background

For the past 9 months since getting the setup everything has worked perfectly. The TV has switched on with the Apple Remote, the input defaults to HDMI 1 and audio plays out the soundbar be default.

Issue

2 weeks ago, this all stopped. Whenever I turn the TV on with the Apple TV remote and use the AppleTV apps the Samsung Tv no longer sees the Sonos Beam and defaults to TV Speaker.

Workaround

The only way to fix it is by switching off the Beams power disconnecting the HDMI and reconnecting, the TV then sees the Beam again, reinitialises the connection and continues to play audio from the Beam.

As soon as I switch the tv off again… later that day, turn it back on and I have to repeat the same process. CEC isn’t being disabled and no config is changing in the TV settings, it just won’t see the Sonos on when it starts up.

Attempted fixes

I’ve factory reset all devices, changed all the HDMI cables, and none of these things have made a difference.

Potential causes?

Sonos recently released an update for the Beam 2 and Samsung released an update for the TV at roughly the same time and the issue has occurred since then.

Next Steps

I know there are multiple questions on here, and Samsung forums with other users all experiencing the same issue with the same Hardware. Neither side can understand if it’s a Samsung or Sonos issue or how to fix it.

Can we start a thread of users with the same issue and see if Sonos will look at the issue?

Thanks

https://en.community.sonos.com/home-theater-228993/15-8-update-is-a-nightmare-6885678

please read all the post and you understand everything.

M

MrBK29

Lyricist III

I have the same problem - We bought a Samsung QE55QN95C a few weeks ago and last Sunday a Sonos Beam Gen 2 and set it up Monday 23rd October.

When we switch the TV off and return later or next day, we have to reboot the Beam by switching the power off at the wall and pressing the ‘Join’ button on the back of the Beam. The white light flashes, goes flashing red and then steady white. Speaker then changes from TV Speaker to HDMI-eARC, sound bar kicks in and is good for the duration. We start again the next day (today is Friday) and it’s taken me this long to discover this post today. Was not sure where to go for help.

Thank you.

J

JamesBukAuthor

Contributor I

Are you using an Apple TV?

M

MrBK29

Lyricist III

Just the Samsung QE55QN95C TV + Sonos Beam Gen 2 connected with the Sonos supplied HDMI cable linked to TV HDMI eARC TV connection.

There is also a set top box - Humax FVP-5000T connected to record streamed programs and this is connected to the TV with a new 2.1 HDMI cable.

Thanks

PS - Should I consider removing the Humax and factory set the Sonos Beam soundbar and set it up again?

M

MrBK29

Lyricist III

Update to my issue, I am based based in UK

Saturday 28/10/23

Switched tv on - connects to TV speaker and not to Beam Gen 2

Switch wall plug to Beam off and Beam’s light goes out - waited 15 seconds

Switched Beam’s wall switch back on ->>>>>

Sonos Beam white light flashes - goes steady and sound comes from soundbar

(I previously was pressing the join button as well - perhaps that was an unnecessary step)

106rallye

Do not reset without being prompted to do so by Sonos.

Have you tried if this the fault also happens when you disconnect the Humax?

O

orenhazan

Enthusiast I

you can’t fix this issue the fix have to come from sonos. after the update to 15.8 sonos change the behave of the HDMI that have a conflict with the connect to the eARC of the samsung tv.

sonos know that issue and we waiting for a fix.

M

MrBK29

Lyricist III

Hello 106rallye -

The Humax has no issues to date - the Humax is switched on after doing the connection routine as I described in my previous post between the TV & the Beam Gen 2 to connect from TV speaker to Beam. I see the “Sonos Beam(HDMI-eARC)” message when increase/decrease the sound.

Today I went from TV sound, played music from Mac & iphone and back to playing TV over 3 hours and the connection has been secure throughout.

Thanks everyone for all information to date - I was concerned I had a rogue machine in the beginning.

B

bstoop

Lyricist I

@Sonos - When can we expect an update to this issue. It is really annoying I cannot make use of my Beam Gen2 any longer due to this issue! My television is a Samsung 75q75b!

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