Trending Lyricist I

The S2 app works for me.

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I just read that Sonos will not re-issue the old app (S2) because this would make thinks worse.

That is a terrible lie.

A few days after the may 7 disaster, I found on a forum that some people solved their problem by reinstalling the old app from a alternative app store. And that worked fine for me for two months until beginning of august when I was forced to upgrade the app (the old app refused to launch and said I had to upgrade).

But I have another old device that can not receive updates and that on is perfectly working with the old S2 app.

My question are : why, after all this, Sonos is lying ?

Why do they hate their customers at this level ?

How do they want their customers to trust them is they don’t trust their customers ?

Why don’t they let us choose if the old S2 is worse or not ?

Why are the people accountable for this disaster still in charge ?

Is there anyone sensible in this company or are they just trying to shut it down ?

All they’re doing is incomprehensible

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Ken_Griffiths

Hi @Ken_Griffiths, fwiw it is very easy to judge: running SonoPhone/SonoPad in parallel with the new Sonos app works flawlessly, as happily reported by many users, with zero indication of “less reliable and less stable”. And the same goes for the desktop apps, which Sonos itself continues to recommend as an avenue to workaround issues. Plus users like @MoPac who are running the v16.1 Sonos app without issue.

This is actually kind of funny when you think about it: those of us with ongoing snafus with the new app are reporting that old apps “work great here”! 😅

I totally agree with your thoughts on devices with less memory. If resolving the vexing device firmware issues (speakers disappearing, et al) requires more memory, Sonos may remove ‘legacy’ functionality like the old APIs. Hopefully such a move would be carefully coordinated with upmarket third-parties like Roon and Cresron who rely on the old APIs. 🤞

Yeah I recall prior to May, that some users with Connect:Amps (gen2), Playbase and Play:3’s were having some audio interruption issues and they were saying their situation was improved when the downgraded to the S1 App, that had lesser features.

No evidence of this, but I thought back then, it might perhaps be a case that those older devices were perhaps running into storage issues, particularly if some space had been marked as having some bad sectors etc. due to their age/use.

If more features are able to be moved server-side with the new Sonos App it will greatly benefit those users, plus they will probably go onto get further ‘new’ features too in the months/years ahead. Trying to keep both the S2 App and the new Sonos App running now, might interfere with things, if that’s the long term plan that Sonos are looking to achieve.

I reckon anything that seems slow at the moment (due to Sonos cloud involvement) with the new Sonos App, will also get optimised later and then we all (hopefully) have a working system that will last for years. 🤞

That’s my thinking on the current situation with the Apps, but it’s just a guess on my part.

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press250

Prodigy III

i never updated the application or the firmware, I stopped using the Sonos app a while ago as I prefer WiiM mini UI however as a test I opened the Sonos app and played random playlists from Qobuz,Amazon,Spotify and Deezer

You are better than me, @skullc! In a moment of weakness/curiosity, I did a system update to the v16.3 firmware … which killed my v16.1 Android app. Ouch.

I replaced my bedroom setup with a WiiM Amp, driven via Chromcast by the fabulous Audirvana Studio.

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almazri

Prodigy I

Yeah I recall prior to May, that some users with Connect:Amps (gen2), Playbase and Play:3’s were having some audio interruption issues and they were saying their situation was improved when the downgraded to the S1 App, that had lesser features.

No evidence of this, but I thought back then, it might perhaps be a case that those older devices were perhaps running into storage issues, particularly if some space had been marked as having some bad sectors etc. due to their age/use.

The issue with the connect amp and connects was a firmware bug from a June 2023 update. This issue was finally fixed in July 2023. The s1 downgrade worked because the s1 firmware didn’t have the bug, not because the devices were overloaded or other made up issues to blame owners

It took forever for Sonos to acknowledge the bug likely because:

Blamed it on the network. Need to reboot. Set static ips. Upgrade your hardware.
Blamed it on the age of the device
blamed it on hardware failures

Kind of like what’s going on with the new app and firmware.

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skullc

Prodigy III

i never updated the application or the firmware, I stopped using the Sonos app a while ago as I prefer WiiM mini UI however as a test I opened the Sonos app and played random playlists from Qobuz,Amazon,Spotify and Deezer

You are better than me, @skullc! In a moment of weakness/curiosity, I did a system update to the v16.3 firmware … which killed my v16.1 Android app. Ouch.

I replaced my bedroom setup with a WiiM Amp, driven via Chromcast by the fabulous Audirvana Studio.

I use WiiM app as my main music source now and Sono+ widget app for volume and grouping around the house works rather well tbh 😊

I am going to replace the mini with a pro next week now testing phase is over , and then will have room correction and channel peq settings 👍

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Network= livewire cpe pro 3 +eero 6 pro wireless

Ken_Griffiths

The issue with the connect amp and connects was a firmware bug from a June 2023 update. This issue was finally fixed in July 2023. The s1 downgrade worked because the s1 firmware didn’t have the bug, not because the devices were overloaded or other made up issues to blame owners

It took forever for Sonos to acknowledge the bug likely because:

Blamed it on the network. Need to reboot. Set static ips. Upgrade your hardware.
Blamed it on the age of the device
blamed it on hardware failures

Kind of like what’s going on with the new app and firmware.

I’m not sure what the outcome overall was @almazri, but the Staff did state the matter would be handled on a case-by-case basis…

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MoPac

Headliner III

I’m a big fan of WiiM. App updates are a regular occurrence. The updates are improvements, not fixes for something that is broken.

Two things I really like about WiiM is that they can be grouped with Amazon Echo devices and the newer WiiM devices can be SqueezeBox players.

Only complaint would be the weak queue management.

Ohhh… Almost forgot. You can even setup and index shares… Sound familiar?

I still hold hope that Sonos will get it together. I have no issues operating from either S2 ( old phone ) or 80.x. But 80.x has quirky issues and needs work. 16.3 firmware needs work as well for those with many compilations.

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R

rvxtrmAuthor

Trending Lyricist I

Hi @Ken_Griffiths, there’s some confusion around the statement that the old app is now “less reliable and less stable” with the latest v16.3.1 firmware … implication being that the old device APIs are now wonky. Yet the Windows/Mac desktop apps continue to rely exclusively on the old APIs and they are super stable, and ditto for SonoPhone.

I’m not arguing for anything here, just explaining why some of us are a touch perplexed.

Thank you for this input @press250 . I also admire and envy the moderation of your expression “some of us are a touch perplexed”.
I personally can’t trust anymore anything from Sonos communication and think this “less stable” argument (that may probably be true in some cases) should not be a reason to deny customers from the old good full featured app.

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R

rvxtrmAuthor

Trending Lyricist I

My speakers are up to date and the S2 app on an old phone works just fine.

Is that with hardware that has the lesser storage available, as shown in the chart?.. What’s perhaps more interesting, is if the S2 App will continue to work as each new Sonos update is released.

I think it is just sad to admit that we just can wait for Sonos to break eveything that is still working.

If this configuration works now but does not continue to work as each new Sonos update is released it means that someone at Sonos broke something either intentionally, either not caring for existing customers. I understand they need to change things to develop the new app, but it’s not like they’re working separately in a test environment. There is a large base of existing customers who would like to use their speakers the way they like. Sonos staff is testing and breaking things live for 4 months now. And I dont see any better.

Can’t someone at Sonos just freeze all that, hire real professionals, let us use the only app that is working and do the development and testing on a dedicated environment ? It will take more months, we know it.

Clearly the CEO is living on another planet and has no power of decision over the technical staff. I only hope now the board and investors will stop the disaster.

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V

Veeper

Prominent Collaborator I

End of August and their new app is still trash. What a joke.

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AMPx2, One SLx6, Play5x2, SUBx2, Play1x2, Move, Roam (Yuck), ARC, PlayBar, Beam, SYMFONISKx2, Awful New App.

Ken_Griffiths

End of August and their new app is still trash. What a joke.

For you maybe, but it’s working for some people, myself included. If not done already, it maybe best to reproduce any issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

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