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I have to start a new thread since support closes any others that are negative to the product.

 

THIS IS A WARNING TO NEW CUSTOMERS

 

I bought 2 sonos one units years ago,  when apps were a growing fad and before bluetooth speakers took off.

They never worked right.

Now years later I tried to set them up again in a new home office.  Sonos is worthless, and its not due to the age of the speakers. Its the same software issues that limits sonos products:

1.) Why MUST I use a phone app to setup, you can't port that functionality to other os?

2.) Why does it REQUIRE gps?  This can't be an optional thing? Maybe I dont want you selling my physical location the way I am sure you are selling all our other p13n data

3.) My old speakers don't use bluetooth, so why does it have to be enabled in the app? 

4.) All my music is local or played off my phone, why does your service HAVE to call home other than to spy on me or try to upsell me crap (and i can check for updates when I want them, not when you introduce some new worthless feature i wont use)

5.) Never mind #4, apparently sonos does NOT let you play files directly off a mac (isnt itunes like the most common player in the world these days?), instead I have to put files in a cloud service or build out a nas just to do what other audio software figured out 30 years ago?

6.) Why does your 'service' need to exist at all? Just write your code to be a software bridge on devices so other GOOD apps can output audio to.  This option could single handedly turn your software into a viable product.

 

Overall several linked jbl flips or other off the shelf spekers: work more reliably, don't even need an IP network, sound better, are cheaper, scale, can be setup faster, don't need to be plugged in AT ALL, work with more host devices, dont need personal data, give you the choice of sound source, etc etc etc.

 

Unfortunately my sonos are going in the garbage since they will not work AT ALL for my very basic use case (play itunes songs, from my comouter, on the same network as the speakers)

These are a waste of landfill due to terrible software on what is actually pretty quality hardware. It *could* be fixed easily, but then you wont get access to our home networks and our personization data you make your real money from.

A 10 cent audio jack is the difference between a well thought out audio product (all other prodects) and advertising driven garbage (sonos)

 

Ps ..and NO, its not 'a problem with the network'

 

 

  1. PC/Mac apps are being phased out.
  2. Location services are used to a) Enable services that are available in your location (not all are) and b) Know what local radio stations are around you.
  3. Because Sonos uses Bluetooth BLT for adding new players, and the app has no idea that you aren’t adding a newer device.
  4. Sonos has been “spying on you”, aka collecting your data, from day 1.  There’s nothing about “phoning home” in the new app that wasn’t in the old one.
  5. Not true - https://support.sonos.com/en-us/article/share-your-macos-music-folder-with-sonos
  6. Sonos already offers a direct connect solution from 3rd party apps, but it is up to the app providers to use it, so your beef is with them, not Sonos. https://docs.sonos.com/reference/about-control-api

I have to start a new thread since support closes any others that are negative to the product.

No they don’t. No need to trust me on this one, check any of the thousands of negative posts about the App update disaster.

Abusive posts that violate community standards are moderated as a first option, a few may be locked. I think only spam topics are deleted, at least I haven’t noticed any others going missing.

Standard moderation policies like merging duplicate topics and ending topics that have run their course or gotten far too long are applied.

The forum software automatically locks older posts and there is nothing the moderators can do about that.

You can always start a new topic off with a link back to a previous topic, be it open or locked.

 

Threads that have been idle for a while are locked automatically, regardless of topic or contents.  Just another “fact” in the long line of things the OP got wrong.

I have commented before.  Now going through the same Sonos connection issues with a new Era 300.  I sold my Beam Gen 2 because after working fine for months, it failed to connect at all.  Thank God for Ebay!  So I now have one Era 300 in dining room that always works.   The new 300 - all the error messages, etc. then shows up in the system on the App….but can’s “finish set up.”  So, in 30 days if the new 300  isn’t working in the Liv roiomn - back it goes.  Then I’ll sell the 7 month old 300 as well.  Maybe on to a Bose system - although I’ve read tht they have app issues as well.  So, maybe we’ll get a system with a remote.  Before we “upgraded” to Sonos (granted the sound is the best) we had a wired system with cubes & subwoofer  connected to a receiver - but it was wired...and it worked!  

So frustrating.  I’ve checked all the wifi / router settings, done factory resets, etc.   One 300 works and the new one won’t.  I’m out of ideas.  I’ll try calling support tomorrow (good luck.,..) but I’ve lost 3 hours today and life is too short.  Any ideas welcome….

John

First and most important, quit making things worse with the factory reset. Unless it is specifically called out as necessary in the support documents or by the support team.

By the way, Factory Reset destroys diagnostic data that facilitates problem resolution.

I bought 2 sonos one units years ago,  when apps were a growing fad and before bluetooth speakers took off.

They never worked right.

Why didn’t you sort them out at the time? 

 

Overall several linked jbl flips or other off the shelf spekers: work more reliably, don't even need an IP network, sound better, are cheaper, scale, can be setup faster, don't need to be plugged in AT ALL, work with more host devices, dont need personal data, give you the choice of sound source, etc etc etc.

Why are you even here then? Go and buy some other speakers. 

 

I’ll just add that the need to sync your music library isn’t necessary if you just use airplay to send your music from your computer or phone to the sonos system.  It’s way easier and sounds great.

So this whole thing about it being difficult to access your music library (whether on your phone or computer) through the sonos app can be easily avoided:  Don’t use the Sonos app. Just use airplay.

SONOS!!!. IT'S BEEN OVER A YEAR AND YOUR APP IS STILL SHIT! I HAVE OVER $2500.00 INVESTED IN YOUR PRODUCT. GET YOUR F*CKING SHIT TOGETHER!!!!!!

Deleted, responding to an old post.

​@Mysticman57 

Good to get the clarity on your issues. I’m sure Sonos’ top people will spring into action to deal with the specifics you have taken the time to set out in such detail.

​@Mysticman57 

Good to get the clarity on your issues. I’m sure Sonos’ top people will spring into action to deal with the specifics you have taken the time to set out in such detail.

Especially so since you were so polite in your request, ​@Mysticman57.

 

I admit I’m not using everything the app can do (or was able to do) but my system seems to be working just fine. Are there any specific issues you care to share, ​@Mysticman57? 

This may get deleted, but lets all say it together:

USER ERROR!!

This may get deleted, but lets all say it together:

USER ERROR!!

Relax bro, Sonos doesn’t delete posts that blames users, after all the Sonos support model is built around blaming owner wifi. 

Well, that post was a result of a few drinks last night and built up frustration over the past 13 months, my apologies..lol. I have a total of 10 speakers throughout my home ranging from 2 5s, 2 3s 4 1s, a Move and a Roam. Most of the time only a few will work at a time or the lag in response time is ridiculously long. They all worked fine till May of last year. Now not so much. On rare occasions it works well but again that's a rarity..

This may get deleted, but lets all say it together:

USER ERROR!!

Relax bro, Sonos doesn’t delete posts that blames users, after all the Sonos support model is built around blaming owner wifi. 

I would say that more than half the time, not all the time, users have connection issues, it is be cause of a network issue. I had connection issues when I used a powerline set to hardwire my Play 5 years ago with the old Sonos app. This was pre S1/S2. 
 

I have since corrected that and in addition to having half my speakers hardwired, I assigned static IPs for all of them. I use the app almost exclusively with minor irritations… but zero connection problems.
 

Well, that post was a result of a few drinks last night and built up frustration over the past 13 months, my apologies..lol. I have a total of 10 speakers throughout my home ranging from 2 5s, 2 3s 4 1s, a Move and a Roam. Most of the time only a few will work at a time or the lag in response time is ridiculously long. They all worked fine till May of last year. Now not so much. On rare occasions it works well but again that's a rarity..

If you would like help getting your system working reliably, share some information about your network.

It wasn't my network, my network was just fine.

It was a non-Sonos device, one with no radio, that was swamping my Play 3's radio.

 

It wasn't my wifi, I had really good gear and a reasonably clear channels.

And then a bit of work with Sonos support and issues with the wifi settings were found and changed to be comparticle with Sonos.

 

A while later I was seeing slow responses to controller inputs, couldn't see anything wrong and was quite frustrated.

The support folks worked really hard to avoid saying "you are stupid" as they pointed out I had two Sonos speakers just a few inches apart and they were blocking each other. In my defense they were back to back but in different rooms of the house. 

 

The forum is a good place to start and quick to solve a lot of more common problems but only Support can see the internal data which makes identification of more difficult problems easier.

Proper etiquette is also good thing when speaking with support personnel. Bad language and raising your voice does not go very far. 
I get that many users are frustrated not being able to use their speakers consistently, but bad behavior may be the reason so many get the “it’s your WIFI” final response.

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