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Renowned Enthusiast II
May 7, 2024 10:46 PM UTC
Answered

Please can we go back to the old app

I’ve been struggling with this new app for two hours now. So many things are missing or difficult to use compared to the old app. Please, can you continue to make the old app available for people who still prefer to use that one. I was fine with that app, and would like to revert to using it. Please give us a way to do that.

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mattskiAnswer
Contributor I
May 8, 2024 3:48 PM UTC

TuneIn is the _main_ thing I use Sonos for. If Sonos isn’t going to support TuneIn, I may as well trash my speakers. Maybe Sonos could institute a buy-back program, ha-ha. — Other things I noticed: There’s no way to ask your Music Library to update; and there’s no sleep timer (that’s a complete show-stopper for me; I’m in bed using my phone, I can’t get up and go to my computer just to set a sleep timer, that’s idiotic, I’m trying to go to sleep!).

55 replies

Enthusiast I
May 10, 2024 5:39 AM UTC

This has to be the WORST software upgrade I have ever seen. It's crap. Good thing I held off upgrading my Sonos speakers. If the interface does not revert/improve, I'm dumping this POS.

After 20 years, I am on this page too. 

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Contributor I
May 10, 2024 8:36 AM UTC

Being a software developer for a long time (+ 30 years) i can guarantee you that this app upgrade would never have passed a proper Uat....it is a complete disaster!

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Lyricist II
May 11, 2024 2:09 AM UTC

I learned something this week. Never set any systems on automatic updates. I've read about this new version that was supposed to be so much better, but I don't see improvement, I see a lot of missing features I was using. I feel Sonos cares more about trying to attract new customers than keeping the ones that been using their products for over a decade. Shame on whoever gave the go ahead on this release.

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Enthusiast I
May 11, 2024 6:10 AM UTC

Never gonna let sonos do another update automatically again…...as MP1er says……
Looks like sonos is not even listening to all the comments as all they've told me features will follow in the months ahead…..
My question is “why not revert back to s2 "
Many dirreret systems…...but the apple app has not yet gave us the chance to use s2 as an alternative till they sort out this Mess……....

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Enthusiast I
May 11, 2024 6:23 AM UTC

Being a software developer for a long time (+ 30 years) i can guarantee you that this app upgrade would never have passed a proper Uat....it is a complete disaster!

good on you henkiev…...many are wondering WHY this new software has ever been released like this.…

Have they been in collaboration with others who can access s2 easy ( likes of non apple app) who can't revert back as this way locks us into the NEW disaster app….…

Lucky I've stopped the app updating on my iPhone……

Never again Sonos…...shame on my system to admit to everyone now sonos went from10/10 to a minus10/10…... 

To say I'm peeved is an understatement……. I will keep on and onto sonos whilst this issue is fully addressed……. Just wish I had a big YouTube channel or tv station to exert pressure on those at the top…....

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Lyricist I
May 11, 2024 12:12 PM UTC

I am so frustrated by the removal of the “play next” fuction. I cannot “DJ” anymore at all which is how i listen to music. My whole Sonos system is just kind of worthless to me now. Sorry to vent. Many of you fell the same way i think. I dont know what to do except hammer on the Sonos folks to encourage them to add it back.

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Enthusiast I
May 11, 2024 11:19 PM UTC

After updating to the new app on my iPhone, I lost access to all but 2 of my playlists. Unfortunately, the 2 playlists I can access are the ones I want. 
 

The MIA playlists still exist and the metadata is stored on the SONOS speakers, or something like that  

If I run the previous controller on my PC or iPad I can see and play my playlists. 
 

I really hope SONOS make the previous version version available so users can choose between the previous and new version. 

What a mess!! 

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Enthusiast I
May 12, 2024 8:40 AM UTC

Looks like sonos has given us all a Def ear on this new update…..

Shame on the premium 5* overnight going to 0* for many long term sonos products now useless to go from s1 and s2 to this shambles……

 

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DJ BRS
Lyricist III
May 12, 2024 2:11 PM UTC

This app totally sucks this new renovation that they did they made it worse. What about the volume control It’s a real pain in the ass to use doesn’t function on iPads sometimes on the iPhone it does when you tap on it it doesn’t give you all the zones. What about the Subwoofer controls? They don’t even work. What a joke. I’ve spent thousands of dollars For myself with Sonos and I am an installer as well. This is why I use Creston. Don’t forget how a pain in the ass. It is now just to change your Subwoofer level. You have to go to like three different screens. How about the EQ? It’s a real pain in the ass to go back just to get to that now whoever undeveloped this was a child.

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Lyricist II
May 13, 2024 10:42 AM UTC

This update sucks, typical of most software updates in this modern world. Someone is trying to justify their bonus when nothing was required. The old app just worked, the new one is slow and is constantly refreshing itself to connect to the network - and has less features! . I really don't want to spend hours trying to figure out how to make something work that the OEM has deliberately screwed up.

I will probably end up trashing my Sonos hardware as there are other much easier ways of streaming sounds now available.

Give me the old app back....

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