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Trad99
Renowned Enthusiast II
May 7, 2024 10:46 PM UTC
Answered

Please can we go back to the old app

I’ve been struggling with this new app for two hours now. So many things are missing or difficult to use compared to the old app. Please, can you continue to make the old app available for people who still prefer to use that one. I was fine with that app, and would like to revert to using it. Please give us a way to do that.

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    mattskiAnswer
    Contributor I
    May 8, 2024 3:48 PM UTC

    TuneIn is the _main_ thing I use Sonos for. If Sonos isn’t going to support TuneIn, I may as well trash my speakers. Maybe Sonos could institute a buy-back program, ha-ha. — Other things I noticed: There’s no way to ask your Music Library to update; and there’s no sleep timer (that’s a complete show-stopper for me; I’m in bed using my phone, I can’t get up and go to my computer just to set a sleep timer, that’s idiotic, I’m trying to go to sleep!).

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    Q33
    Lyricist II
    May 13, 2024 3:51 PM UTC

    I uninstalled the new app and installed the old Sonos 16.1 from the APK file. Guess what? Everything now works perfectly again and was beginning to think my system had crapped out. Sonos please take note - if it ain't broke, don't fix it.

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      robluke
      Enthusiast I
      May 14, 2024 6:01 AM UTC

      Software update for my Sonos products run from desktop app. Long update. Guess what, desktop app no longer working. This is just a joke Sonos! Excellent way to loose long standing loyal supporters, fighting to get this almost worthless system functioning is not what I bought into...

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        Dodger99
        Lyricist III
        May 14, 2024 2:45 PM UTC

        Background

        1. Have over 15 devices
        2. been user for 10 years
        3. worked In technology and marketing for 25+ years

         

        1. after upgrade all of my devices are not working 
        2. support wait time is over 1.5 hours
        3. Complete abomination of software release; have been in tech since the 1980’s and this is definitely worst system upgrade I have ever encountered 
        4. Sonos CTO is ignoring issues saying it took “courage” to release this abortion of an upgrade.
        5. Sonos brand will be damaged permanently if they do react quick and show some remorse
        6. Loyal customers are being ignored
        7. Should immediately allow for reversion to previous version !!
        8. They need to get it stabilized and then replace tech leadership.

        Total customer, PR and marketing nightmare; will loose thousands of new customers and infuriate long standing loyal brand ambassadors like myself.

         

        File under “How to ruin a great product company in 24 hours with one upgrade! 

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          rwolff
          Lyricist I
          May 15, 2024 4:48 PM UTC

          I uninstalled the new app and installed the old Sonos 16.1 from the APK file. Guess what? Everything now works perfectly again and was beginning to think my system had crapped out. Sonos please take note - if it ain't broke, don't fix it.

          Can you explain how you installed the old app?  Not sure what Apk file is.  Thanks. 
           

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            OneceAfanNoMore
            May 22, 2024 12:38 PM UTC

            @Corry P, @Jamie A & @Sotiris C.

             

            I NEED MY SYSTEM TO WORK. Can you please have the option to revert back to a working version of the Application?  This is sort of like me buying a car and it stuck in first gear because you launched a bad software package.

             

            Also does your CEO care? Where is his leadership and  Voice in the user forums? Or does he think anyone that spends a few thousand on stereo equipment are just sheep and will do whatever he wants? Sonos brand is built on its loyal user base…loyalty goes both ways and your CEOs silence in the forums is deafening. Maybe the stock analysts would be more receptive to read the reviews and forums??? Would that get his attention?

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            Gaham
            Headliner I
            May 22, 2024 12:45 PM UTC

            I think that ship has sailed.

            It really looks like Sonos had no rollback plan. I don’t think they will create one now because they will have to take developers off the project to enhance the new app to do this.

            They seem to have ended up with only the option to fail forward.

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            jgatie
            jgatie
            May 22, 2024 12:51 PM UTC

            The CEO once gave a heartfelt reply both here and in the press when the S1/S2 split happened.  He apologized for the bricking of units, and pledged to keep S1 running with security updates and bug fixes until it was no longer possible.  DId the posters thank him for the apology and the mea culpa?  Phhhhht!  Silly posters, that apology and mea culpa wasn’t even a speedbump to the wave of furor this forum put forth.  Matter of fact, it was nothing but another excuse to put out more FUD and disinformation.

            What exactly makes one think it will be different now?

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              robluke
              Enthusiast I
              May 22, 2024 1:20 PM UTC

              Anyone going to buy the new headphones???….. Not me… 

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                Q33
                Lyricist II
                May 26, 2024 4:35 PM UTC
                Q33 wrote:

                I uninstalled the new app and installed the old Sonos 16.1 from the APK file. Guess what? Everything now works perfectly again and was beginning to think my system had crapped out. Sonos please take note - if it ain't broke, don't fix it.

                Can you explain how you installed the old app?  Not sure what Apk file is.  Thanks. 

                ___________________________________________________________________________

                My fix is for the android device. My Sonos app is on my android mobile. 

                1. Go to aplmirror.com, search sonos, find and download sonos 16.1. This is the sonos android package file for the previous Sonos app.. 
                2. Uninstall your present bug-ridden Sonos app from your device. 
                3. Find the sonos.apk file (from step 1) in downloads.
                4. Click on the apk file and it will install the app and follow the instructions..
                5. Turn off wifi and mobile data, go to Play store and select do not automatically update apps.
                6. Turn on wifi and mobilr data,
                7. Run the app and set up your system. 

                Hope this helps.

                 

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                subtract4175
                Lyricist I
                May 28, 2024 9:05 PM UTC

                I don't understand why they decided to break the application when it was working. I've had nothing but trouble getting the system to stay working since this update. And removing all features is abysmal. I wish they would publish the reasons they decided to make all of these changes at once without proper testing

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