Interested in class action against sonos?

Le seul but de ce topic est de dire STOP à tous ces ingénieurs ou informaticiens qui n’utilisent pas les produits qu’ils dégradent pour des mise a jour qui n’intéressent personne 

j’ai un système à plusieurs milliers d’euros aussi et avec spotify c’est une CATASTROPHE alors oui désolé je pense que c’est important 

2 ans que je subis les produits sonos oui je peux changer mais tout est encastré…. Je change mes murs ? 
quand penseront ils aux clients ???? 
desolé mais ce n’est pas ce que l’on m’avait vendu le jour de l’achat 

système simple en fait TRES compliqué !!!

En tant qu'autre utilisateur de Sonos (et depuis bien plus de 2 ans), je ne trouve pas le système ou leur application de contrôleur compliqués. Au contraire, la nouvelle application est beaucoup plus simple à utiliser que la précédente. il a également moins de fonctionnalités, que beaucoup demandent à restaurer et Sonos a maintenant publié une feuille de route de mise à jour des fonctionnalités.

Bien que vous n'ayez pas mentionné de problèmes en détail, si vous rencontrez des difficultés, vous pouvez toujours en parler au support client Sonos. Le lien ci-dessous vous aidera à entrer en contact avec eux…

https://support.sonos.com/fr-fr/contact

I’m interested. 

As has been said dozens if not hundreds of times on these class action threads, it’s all very well being interested but no-one is actually exploring with any seriousness. Everyone keeps saying they are in, but there is nothing to be in! 

I had always been a doubter on this, as my posts will no doubt testify - but the longer time goes on, the more emboldened I think the masses will become, and perhaps this latest firmware update this week will be the tipping point if the subsequent app update we are expecting this week doesn’t provide multiple fixes and resolution… 

The bottom line is ten weeks is unacceptable to mess consumers around. The app and system work completely fine on my speakers, but I can completely see the enormity of the frustration when Sonos keeps releasing more and more damaging updates, with nothing of much value in terms of remedial fixes to bring it even close to the previous app - and remains completely silent to such a degree that the lack of visibility only acts to enable speculation, annoyance, and ultimately potential legal recourse...

Sonos deserves to be burned to the ground. They took thousands and thousands of dollars from customers and bricked their products and called it brave. 

Yes

Not for the app design, I don't care

But for the system becoming crap

Sonos has an effective monopoly on Wi-Fi connectivity for entertainment speakers. Any class suing needs to recover enough to diminish that Monopoly not just repair the damage they have done to the hundreds of thousands of users. Shoot only needs to recover enough to pay the lawyers and make the service what it was years passed. I don't think anyone wants money out of this they just want the god darn thing to work. 

interested here but can non-americans join?

I am very  interested, i’m in the UK

Well we do have solicitors, lawyers and consumer advice services in the UK, so why not go talk to one of them and see what options you have?

So are you saying that a class action has not been started in the Uk yet?

@Ted the wonder dog lots of talk but when push comes to shove nobody seems to actually want to engage with the legal profession or at least does not want to describe the outcome of such conversations.

Nope. And nor will it.

I can use a variety of things to play audio to my Sonos speakers, including AirPlay, Bluetooth, ‘direct control’, line-in audio, UPnP/DLNA, Sonos App, 3rd-party Apps, TV Apps/devices (& chromecast) Alexa, Google & SVC voice control/playback… so I’m not sure there is a case for ‘class action’ here, whilst Sonos rebuild their new ‘free’ Sonos controller App from the ground up, but then again I’m no expert when it comes to legal matters, but the music/audio has never stopped playing here, not least because of the various options I’ve mentioned, which Sonos presumably have helped to provide and left in place for audio playback on their hardware.

I had a sonos system, 4 x Sonos play 1, 1x sonos Amp, 2x Sonos move, 2x Sonos play 3, 1x Sonos boost.

all worked great for 5 years, then the update of doom hit me, system went flaky, I spent a lot of time trying to get it working but every time I got up and running, incompetent devs at Sonos would force another update and send me back to the beginning again. I gave up.

So you can understand maybe why I’m pissed, and amazed that there seem to be some Sonos fans on here , posting on threads that plainly aren’t for them.

 Moderator Note: Modified in accordance with the Community Code of Conduct. 

So what things did you do to get your setup working - maybe describe your network setup and the steps taken.

Also did you ever speak with Sonos Support Staff, level-1 or 2 etc? What advice did you get from them?

Just thinking out loud, but I’d think Sonos officers and directors might find themselves on the wrong end of a shareholders’ suit. I retired from my law practice a few years ago; that wasn’t my practice area; and I’m not a shareholder who could bring suit on behalf of a shareholder class. But there’s a cottage industry in such litigation and numerous plaintiff attorneys who are on the lookout for potential claims.

If I were a Sonos officer at the moment, I’d be looking over my shoulder now and then. And possibly getting in touch with my D&O carrier, just in case.

I’m interested. My system is no longer fit for purpose. 

Yeah I had to Google this as after spending a considerable amount building out a system it no longer works without stuttering issues constantly. Everything hard wired and was working fine until this god awful update.

I work in software and it seems pretty obvious that some new product managers and UX designers wanted to leave their mark and have absolutely ruined the experience and stability of the product.

So what’s caused the audio dropout issues with your wired Sonos system - I assume it’s not the Sonos App update?

I’d suggest reading a little here:

https://en.community.sonos.com/owners-cafe-228997/interesting-read-on-how-sonos-is-changing-6899414/index4.html

They’ve changed the way the devices and app work. No other speaker I own has issues and I’ve only started to have issues since the app update, and presumably the firmware on my devices updating too. When I get a chance I might try snoop a little to see what’s happening in there via mDNS, but from speaking with Sonos’ support it’s quite clear they have very basic knowledge of networking.

Are you running the latest version of the Sonos firmware and are your wired devices disconnecting from the LAN, losing their IP addresses and rebooting?

Only I have not seen that myself and not seen anyone reporting that issue, even in recent months. I was just wondering why your wired speakers were having audio dropout issues? I don’t think your issue is  Sonos App related as the App can be fully closed during playback.

If it was firmware related I’d have expected to see more reports of wired speakers perhaps dropping out/rebooting etc. as you’ve not yet looked into what’s happening, I would not rule out at this stage, that it might coincidentally be local network related and/or a connection issue between the audio source and your player(s).

Yeah looking at my router they’re not losing their ethernet connection or rebooting. The issue seems to be stuttering within the first few seconds of a song. It’s been happening a while now and I’ve been aware of these issues and figured things would eventually get resolved. I’m now losing a lot of hope that my system will ever function the way it did before without the stutters.

I did speak to support and they said they’d get back to me with a potential solution when it’s available. I guess all I can do is hope that I won’t need to replace the system and stick to a bluetooth speaker on my desk for now.

The CEO told investors last week that it was his push for speed that dictated the premature release of the app. I’m sure the coders and designers won’t have wanted an app out in the world before it was ready (as you’ll doubtless appreciate working in software). I also wonder what they would have made of seeing the promo video for the new app showing features that are currently not due to be implemented until Sept/Oct…

All I want is for my speakers to work. I have three Sonos 1, lucky for me they were all gifts over the years,  but it sucks not having music in the house. 
As soon as our internet was updated with a new router,  I noticed I was having issues reconnecting. I thought it was a me problem for the longest time and I felt frustrated that I couldn’t figure it out- I guess it’s assuring to know I’m not alone, but I truly want to believe that Sonos is dedicated to fixing the problem, or replacing our systems. Wishful thinking, I know.