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Prominent Collaborator I
May 11, 2024 1:54 PM UTC
Question

Interested in class action against sonos?

Insofar as ways to move forward, might we be able to get a little team of lawyers together to pressure the board to respond to our concerns?

 

 

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215 replies

Prodigy III
Jun 1, 2024 2:46 PM UTC

I wish it was. That would separate the wheat from the chaff.

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Prodigy II
Jun 1, 2024 3:44 PM UTC

So what exactly are the damages you seek compensation for in this class action suit?  And are they enough to pay for the legal expenses of the lawyer(s) who take the case?  Because unless you can answer those questions to the affirmative, all the melodramatic threats of lawsuits are just silly posturing.  

Back here in reality, you and I have 2 choices:

  1. Wait and see if Sonos makes right on their screwup by fixing the problems.
  2. Sell our Sonos devices and buy something else.

So choose one.  

Option 2 for me - have been offloading Sonos hardware for last few days and it feel good getting rid of the dead wood, although I do feel bad every time some poor ignorant soul buys one from me. 

Such a ridiculous knee-jerk reaction. It’s like getting out of a car because it’s spluttering, and feeling really smug for having done so, only for the spluttering to get fixed and the car speed off into the distance, leaving you by the side of the road looking for a new ride…

Not really, it depends why people are getting out of the ecosystem.

I have been looking for the past 6-9 months for an alternative due to Sonos being a closed eggs in one basket solution. When I bought back into the Sonos ecosystem again after a few years away from it, it was an acceptable trade off and risk for me. There were potential alternatives, but nothing that jumped out as an everything I used out the box solution.

The company handling of this release and public statements about it was enough to push me off the waiting fence. The company leadership who set the direction and culture of the company have made it very clear how they view people who purchase their product.

I have found an alternative that does what I need for a multi room audio system and is more open. I just have one Sonos speaker left to decommission having replaced my port, amps and various Symfonisk speakers and lamps.

For your car analogy, in an ICE vehicle it is more a case of if the same garage/dealer breaks/messes up your car do you keep returning to them waiting and hoping they will fix it? Sonos are more like an EV car though, where while you might have bought it, your ability to use it relies on the manufacturer not messing up an OTA update and breaking or removing functionality that you originally bought the car for.

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Prodigy I
Jun 1, 2024 3:59 PM UTC

I wish it was. That would separate the wheat from the chaff.

What a generous open attitude. 

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🎵 First We Take Manhattan Then Berlin 🎵
Jun 2, 2024 4:41 AM UTC

All this talk about a lawsuit, but not one visit to a lawyer.  I suggest that would be the first step one would take if one were serious, not making blustering posts on a company forum. 

SO why don't you?

 

Are you confused?  Because I though I made it pretty clear that I think the chances of a lawsuit being filed are between slim and none, and slim left town hours ago.  You are the one clamoring for a lawsuit, I figured you would be the one seeking out a lawyer (see how that works?). 

HAhahahahahahahahahahahahahah (see how that works)


I’m not sure you do see how that works. You should probably stop replying at this point. By throwing nonsensical responses back (along the lines of ‘You are’, ‘No you are’, ‘No you are’), you are presenting yourself as childish and are weakening any argument you might have had.

You are absolutely right. It’s just that some times I sucked down a rabbit hole when dealing with trolls. I am interested in how a class action lawsuit works and I would be interested in joining one if there was one. This does not mean I am interested in starting one myself. This is a thread for people who are interested in the topic. If your here to tell us we are idiots then you don't belong here. We are all  part of the Sonos community and should  still work together. There are many reasons why it is good to “clamor” for a lawsuit even if one is not going to see a lawyer. We are all aggravated over the situation sonos has put us in. Bitching and moaning to a group of your peers who are in the same situation as you are is a good way to release stress and anger.  There is also a practical side to it. These chats are monitored and some of what is said or at least the feel of the community is getting back to the people in charge. If we yell loud enough they will hear. Further, the more we all talk about it the more people will hear about it. When enough people here about it things will begin to happen. I have already seen news article pop up on my phone. Now imagine someone goes in to his local electronic store for a system. His choice is Bose or Sonos, and he thinks about all the bad publicity about Sonos. What do you think he will chose? Soon Sonos loses 50% market share and Bose has record profits. This is not to Sonos’s advantage to let this go on to long. Yes Sonos says it has fixes coming, that's great, I hope they do because I have a lot of money invested and so do others. And who knows if enough people shout loud enough maybe some lawyer will decide the case has some merit.

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Jun 2, 2024 4:48 AM UTC

So what exactly are the damages you seek compensation for in this class action suit?  And are they enough to pay for the legal expenses of the lawyer(s) who take the case?  Because unless you can answer those questions to the affirmative, all the melodramatic threats of lawsuits are just silly posturing.  

Back here in reality, you and I have 2 choices:

  1. Wait and see if Sonos makes right on their screwup by fixing the problems.
  2. Sell our Sonos devices and buy something else.

So choose one.  

Option 2 for me - have been offloading Sonos hardware for last few days and it feel good getting rid of the dead wood, although I do feel bad every time some poor ignorant soul buys one from me. 

Such a ridiculous knee-jerk reaction. It’s like getting out of a car because it’s spluttering, and feeling really smug for having done so, only for the spluttering to get fixed and the car speed off into the distance, leaving you by the side of the road looking for a new ride…

Odd reply. If my spluttering car could no longer turn right even temporarily and no one could give me a time line to repair it, I'd replace it. In any case, now found a superior system to Sonos which I'm happy with. Good luck to you. 

What system are you referring to? I would be interested in seeing it. Thanks

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Prodigy I
Jun 2, 2024 6:14 AM UTC

Why do people keep referring to their 'investment' , as if a set of speakers was some kind of blue-chip stock?   

Some time in the past you bought an item in the same way you have previously bought other consumer items.

It's irrelevant whether it cost $10 or $1000. You paid the retail sale price. 

You have choices: wait for fixes, mothball your equipment, throw into the trash, or sell on.

Ranting, raving, threatening, insulting and cursing is unlikely to improve or solve the problems the update has caused. 

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🎵 First We Take Manhattan Then Berlin 🎵
Enthusiast I
Jun 2, 2024 12:38 PM UTC

So what exactly are the damages you seek compensation for in this class action suit?  And are they enough to pay for the legal expenses of the lawyer(s) who take the case?  Because unless you can answer those questions to the affirmative, all the melodramatic threats of lawsuits are just silly posturing.  

Back here in reality, you and I have 2 choices:

  1. Wait and see if Sonos makes right on their screwup by fixing the problems.
  2. Sell our Sonos devices and buy something else.

So choose one.  

Option 2 for me - have been offloading Sonos hardware for last few days and it feel good getting rid of the dead wood, although I do feel bad every time some poor ignorant soul buys one from me. 

Such a ridiculous knee-jerk reaction. It’s like getting out of a car because it’s spluttering, and feeling really smug for having done so, only for the spluttering to get fixed and the car speed off into the distance, leaving you by the side of the road looking for a new ride…

Odd reply. If my spluttering car could no longer turn right even temporarily and no one could give me a time line to repair it, I'd replace it. In any case, now found a superior system to Sonos which I'm happy with. Good luck to you. 

What system are you referring to? I would be interested in seeing it. Thanks

So I’ve been testing several including Bluesound, Denon, Hifi Rose, but it is Cambridge Audio that seems to be the one for me all things considered. They have a good range of hardware, and the app StreamMagic is superb.

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sigh
Prodigy II
Jun 2, 2024 2:59 PM UTC

So what exactly are the damages you seek compensation for in this class action suit?  And are they enough to pay for the legal expenses of the lawyer(s) who take the case?  Because unless you can answer those questions to the affirmative, all the melodramatic threats of lawsuits are just silly posturing.  

Back here in reality, you and I have 2 choices:

  1. Wait and see if Sonos makes right on their screwup by fixing the problems.
  2. Sell our Sonos devices and buy something else.

So choose one.  

Option 2 for me - have been offloading Sonos hardware for last few days and it feel good getting rid of the dead wood, although I do feel bad every time some poor ignorant soul buys one from me. 

Such a ridiculous knee-jerk reaction. It’s like getting out of a car because it’s spluttering, and feeling really smug for having done so, only for the spluttering to get fixed and the car speed off into the distance, leaving you by the side of the road looking for a new ride…

Odd reply. If my spluttering car could no longer turn right even temporarily and no one could give me a time line to repair it, I'd replace it. In any case, now found a superior system to Sonos which I'm happy with. Good luck to you. 

What system are you referring to? I would be interested in seeing it. Thanks

So I’ve been testing several including Bluesound, Denon, Hifi Rose, but it is Cambridge Audio that seems to be the one for me all things considered. They have a good range of hardware, and the app StreamMagic is superb.

@Atari-rules 
Presumably you are replacing Amps or Ports as Cambridge Audio don’t have streaming speakers, or are you also buying speakers and power/integrated amps as necessary to replace Sonos speakers? Their entry just bring speakers network streamer with integrated amp is quite the price jump from a Sonos Amp.

I do like their minimal design units, not so much the ones with displays, but they weren’t for me. Hopefully you enjoy it and the StreamMagic app continues to do what you need. It also goes through troublesome periods when it gets upgraded and was a concern when I was considering the MXN10.

@Irate Customer 
What I needed/wanted to replace, the streaming services I actually use and how I want to control it were the primary influences in potential choices for me.

Amp/Port only setups are easiest to replace imo, with everything from little pucks to full size HiFi/AVR components if you aren’t space limited available. AVRs and the more recent Network Receivers also come with room correction, sub out and more flexible connectivity.

A WiFi speaker only setup is similarly find the brand with support for the services you use, locations (indoor/outdoor) and room sizes you want and away you go. A big unknown with speakers vs amp/port is how will it actually sound though.

Where it becomes most limited in choice is when you want soundbar/ht + stereo (2.1 / 2.0) + WiFi speakers and Subs across the home that can be grouped, multi-room sync and a single control app with or without physical controls.

The starting point for me, rather than which brands to look at, is work out what you actually use and want from your system.

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Enthusiast II
Jun 2, 2024 3:01 PM UTC

All of Cambridge Audio is Roon ready. So, always an option.

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Prodigy I
Jun 2, 2024 3:36 PM UTC

All of Cambridge Audio is Roon ready. So, always an option.

Well isn't Sonos Roon ready or enabled? 

An excellent reasonably priced mult-room streamer/amp system can be built with Wiim devices, range $99-350 (decent app, very responsive and active support, Roon ready) .  The real problem comes in selecting appropriate speakers - another consumer minefield!

 

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🎵 First We Take Manhattan Then Berlin 🎵