General feedback and conversation

Inadvertently, downloaded S2 app and my Sonos speakers are S1 compatible. When deleted S2 app, and reinstalled S1 app, it only shows S2. Can I delete app and reinstall S1 app as currently all speakers not working as says not compatible on S2 app?

I have recently purchased an Arc for my new TV and am impressed with the sound. So much so that I also purchased 2 subs, and 2 surrounds and it sounds even better now. Having said that, there are some shortcomings. I subscribe to Qobuz which has music at 24 bit 192 khz. Currently the max I can get out of my Sonos setup is capped at 48 khz. I would like to be able to listen at the best quality Qobuz offers. I also noticed that Bluesound has products that can go that high. I hope this can be remedied by a simple software update or by some other means. If local wireless bandwidth is a concern, perhaps give the option for the highest quality to those of us that have gigabit ethernet networks and wire their Sonos products, myself included. In addition to the above, the user experience when using the Sonos controllers to play Qobuz is severely lacking in features and information available on the Qobuz app. I think the better option would be to switch this to direct control from the Qobuz app

Hi. Just wanted to share my (frustrating) experience with ordering a Sub on backorder.On 3rd of February I order a Beam and a Sub. Beam is in stock, am charged for it instantly and it gets delivered on time. Sub is put on backorder for 12th of February. On 11th of February I receive an email saying Sonos was unable to charge my card due to some issue on THEIR side. They suggest calling support. I call sales support. My previous order is cancelled. New is created on my behalf and I will now have to pay for an invoice via bank transfer. I am promised that my location in "backorder queue” will be kept and I will not need to wait for weeks+. As you can imagine, order is created - estimated delivery 19th of February (so I have lost my backorder queue, irregardless to what the sales rep said). I have to call again later that day to receive the invoice (although 1st sales rep said it'd be sent asap). I receive invoice, pay for it immediately. No email confirmation for 1 day. Next day I call a

I am using Amp to power 2 pairs of outdoor speakers. One pair will be located in the back of the house and the other in the Front. I will be connecting each pair to a single channel on the Amp. Is it safe to use the Balance control to essentially turn off the front speakers while using the back speakers or the other way around?

This may be way off the mark and totally impractical but bearing in mind that Sonos speakers now have built in microphones that listen for Alexa or Google etc.. would it be possible for Sonos to listen for sounds in the house that are unexpected or do not belong there?  ie use the speaker as an intruder alarm, listening for breaking glass or noises when the occupants have left the house?  Admittedly its not an area that Sonos are currently interested in but could some cleaver programming make this possible thereby increasing the use of the expensive speakers.  It could even be developed to be used as a baby monitor.  The list goes on and I can hear people saying about their human rights being infringed but there would have to be the ability to switch this on and off through the app.

Hello, I just wanted to provide a thank you for good support regarding a Sonos Five that died on me.It took about 48 hours from first contact with customer support on a warranty issue ( as it turned out to be ) where the unit needed replacement until i had my replacement unit up and running in my home. I did choose the option that they were to ship the replacement after receiving my unit ( did not want to hassle with a credit card to speed things up ). One hour after UPS picked my parcel up, i received a notification that the replacement unit was shipped. I had estimated a 5 day turn over so this was a really nice experience. Thank you Sonos for that. Regards, //Lennart

Maybe a week or so back I changed the email on my Sonos account, coming to the Community forums here today I was prompted to create a Community username. My forum account was disassociated. I changed my email back and voila I’m back into my existing forum account. Maybe I’ll try changing it again, see if it updates across both this time. Not sure how to proceed...

I am sure this must have been requested before BUT can you look to add a feature in the app where you can save your setting for watching TV and then for listening to music?  It’s frustration to have to keep changing it when you move from watching to listening and vice versa.

I have a beautiful new Arc with subchannels and subwoofer. It’s Amazing!! The only problem is that when I rent the house on AIrbnb and my renters click play, they are using my Spotify credentials. Which means I can’t play Spotify myself at the same time. I was literally out for a walk playing Spotify and fighting with a renter and didn’t realize it. Pretty please fix this for Airbnb hosts.

Just a little light hearted bantercr200 What a great piece of kit. Why's it not on the list of items I own. Surely it should be in the hall of fame. I'll miss this when it finally gives up the ghost 👻 or Sonos finally pull the plug on it. As I'm sure they will.🔌

I have noted that Sonos removes posts and topics on subjects, products and policies it would rather not seen discussed. Are there any other forums that are not policed by the Sonos speech police?

It would be great if you could add a feature that allowed automatic grouping. If you ask for a song or radio station that is already playing on another speaker. It would make sense that Sonos would automatically group it so you didn’t get the echo effect.

I'm looking to order a speaker set consisting of the Arc, sub and 2 Ones. Sonos is showing out of stock. Does anybody know when the likelihood of these being available to order?.…Seems like either Sonos is hugely popular or their stock management is pretty non existent. After reading a few comments its not looking good. Appreciate the unprecedented times we're facing but you would think given the quality of the product its a shame the online ordering is not so good. 

Hello, I can’t find the email support address for support issues?

I have many many playlists and albums. Scrolling the long lists of alphabetical details is frustrating and time consuming. It would be very helpful if clicking on the letter of a section would collapse the lists to a list of alphabetical letters. This would speed up locating the correct section. Clicking on the desired letter would display the entries that started with that letter, This sure would make the application easier to use.

I know this probably falls under “silly” but hey a guy can ask. I really like the earned Badges. They are simple black and white (like Sonos speakers) but just have a cool aesthetic to them. Wondering if it would be possible to have Sonos either send these out as 2” or 3” circles as we earn them (we could even pay for shipping as it would be like less than a $1) or email us when we do with a hi-res file to print it as a sticker. Maybe expand the badge out and add in the Sonos logo underneath. As someone who decorates all kinds of stuff with various stickers (water bottles, laptop, etc.) it would be a really inexpensive marketing campaign to promote Sonos but also be a little bit of an insider thing as well. Thoughts?

Aujourd'hui je trouve ça dommage qu'une marque comme Sonos n'ai aucun autre moyen de communiquer si ce n'est que de parler l'anglais pour interagir avec ces clients.

Would love to see a cord with the flat, low profile type plug on it (the end that goes into the wall outlet)

So we all remember the debacle last year when we were told that our older devices wouldn’t be getting updates after a certain time, but we could brick them for recycling and get 30%.  According to Sonos I had several devices that would fall into this category, but everything else was good to go. Now I login and I’m told my Sound Bar and two of my Play:1 speakers aren’t compatible with S2, which I’ve downloaded and seems to be working great with them...but hey, according to Sonos I should upgrade them...but this time they’re only giving a 15% upgrade credit.Why do I feel like we’re getting bent over again?

I’ve never done this before, had a terrible experience and posted it. But this frustrated me and the lack of support was disgusting. If I wanted this type of quality I would have bought a Samsung or Sony box system for half the price. But no, we all bought Sonos because of the expected quality of the product. Here’s my experience, take from it what you want… For only two years I enjoyed the sound quality from my Sonos system only to find for absolutely no reason whatsoever last night, the Sub quit working... Strange right? it has been in the same place on the same settings since I bought it. All of a sudden, no lights, no power, nothing... Contacted support and ran through a bunch of troubleshooting options only to confirm, the sub power supply is dead. Wow, only after two years. I've never abused the system, the sub has always been in a well ventilated safe place - this must be a one off right? A faulty sub? Wrong!!! This is a very common problem, just search it in these message board

I have now owned my Arc for three weeks and for the first two days it worked great. Then gradually it started to experience sound cut-outs and although I have followed all of the recommendations on this site and Reddit, the issue persists. The culprit seems to be the built in Netflix App which we like to use because it has better scene search/skip options. My TV is a Bravia KD65XH9005 with the latest update from Sony (last week) and the Arc is also on the latest version. The Arc is connected to HDMI 3 and an Apple TV 4K to HDMI 4 (both are set to enhanced mode). There is also a Nintendo Switch on HDMI 1 (Standard) and an old Humax on HDMI 2 (Standard). Switching the TV audio from the Arc to TV speakers and then back again fixes it but it is now getting very irritating. 

Trying to view my Subscriptions gives a error.Probably related - no number is shown in my profile menu: 

Hello, I was thinking that it could be great to have a Sonos Web App for control a Sonos System. It will allow to have a Desktop controller app compatible with all OS (Linux, Max, Windows, etc).  And it would be an easy solution for people who cannot Install software, too. Kind regards, Ian

Well, about a year ago, I used a Sonos Speaker (don’t remember which one, I remember it was white and kinda round but also tall). I used it because it was set up in a lodge I rented for a few days to go skiing. So, I set up an account and linked my Spotify to it. Well, yesterday, someone, who probably rented the same lodge as I did, connected to the Sonos speaker, and my Spotify account started playing random songs on my phone. There is absolutely no way I can get to that speaker to reset it since it’s in the lodge. I tried to go unlink devices in the Sonos App, but all of the Settings are greyed out, is there anything I can do, because I don’t want to create a new Spotify account because of this. Thanks

I used to be able to play my own music from my iPhone music library but I have not been able to do so for a long time. My collection of 5 sonos speakers (multiple Play:1, Soundbar & sub) are just sitting in the rooms collecting dust while waiting for sonos to come up with a reasonable simple solution (via either an app update or a service to the app). Disappointingly, I don’t think this is going to happen after reading sonos’ responses to other users with the same problems. I will never buy any sonos product again because it’s not just a waste of money, it a bloody waste of time too!