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Contributor I
May 31, 2024 8:36 PM UTC
Question

How can new Sonos App SUCK SO BAD? No hope but to throw all Sonos speakers OUT A WINDOW?!

The new Sonos App is SO ATROCIOUSLY BAD that it scares me - makes me think management is so far gone that there is no hope for restoring minimal user experience.  

I have never experienced anything like this from a real company taking enormous sums of money from customers and then slamming us all into hell. WTF??

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45 replies

Lyricist I
Aug 14, 2024 10:47 AM UTC

The new app is pure garbage.  Unusable.   So frustrating!!

 

Please roll this update back.

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Contributor I
Aug 29, 2024 2:47 PM UTC

Yes got to say new app is absolutely useless tried to reboot everything in the right order and now the damn thing doesn’t even recognise my password . What a shambles from this company . 

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k9kids
Trending Lyricist I
Aug 29, 2024 6:19 PM UTC

This is interesting when playing music via SiriusXM.

I get no album art through the Sonos app whereas my Brilliant switch and the SonoPhone app display everything correctly. Sonos app has been pushed to the bottom of my list.

 

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A day without music is boring
Lyricist II
Sep 2, 2024 10:19 PM UTC

SONOS have destroyed there system with this app change. I have 21 speakers in 2 homes, raved about SONOS to many people. I am ready to change as it is now just bad and I am fed up with the instability and always trying to find speakers or unable to stop music. Sorry SONOS this was a disaster and now I tell people to stay away from your system 😔

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Pools-3015
Prodigy I
Sep 2, 2024 10:31 PM UTC

SONOS have destroyed there system with this app change. I have 21 speakers in 2 homes, raved about SONOS to many people. I am ready to change as it is now just bad and I am fed up with the instability and always trying to find speakers or unable to stop music. Sorry SONOS this was a disaster and now I tell people to stay away from your system 😔

I just looked at your profile and it shows that your Sonos system consists of mainly older speakers, that would work well on the S1 app. There is one, the Play 5 Gen 1 and maybe the Connect and Connect amp that may only be S1 compatible.

You are a great candidate for a downgrade from the S2 app to the S1 app. I am sure you will be happy with this changes because it will make your life less stressful.

Have a look here for the instructions:

https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1

 

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Lyricist II
Sep 3, 2024 4:56 AM UTC

My 2 play 5’ s and connect are no longer in use be cause the App does not support them. But ERA 300s, New Gen Play 5, Arc Sound bars, Play 1, Play 3s and Subwoofers are all compatable. So this downgrade supports my view that SONOS is no longer for me. 

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Lyricist II
Sep 3, 2024 9:56 AM UTC

I am dumping the lot.

Moderator Note: Modified in accordance with the Community Code of Conduct.

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Prodigy III
Sep 3, 2024 9:59 AM UTC

My 2 play 5’ s and connect are no longer in use be cause the App does not support them. 

The app does support Play:5s. There will be an issue as to why your app/system is not currently supporting your Play:5s.

 

 I am dumping the lot.

Moderator Note: Modified in accordance with the Community Code of Conduct.

If you’re selling them, you’ll probably get a decent price on eBay. That’s where I have sold older speakers and there is still significant interest. Good luck with your listings. (Sonos won’t be concerned that you are selling your speakers, if that was the intention, as they got your money at the start when you bought them.)

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k9kids
Trending Lyricist I
Sep 6, 2024 4:41 PM UTC

Wildd xStream Roku app still controlling Sonos like a champ. iOS on the other hand… not so good. 

 

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A day without music is boring
Lyricist I
Sep 21, 2024 3:13 AM UTC

The new Sonos App is SO ATROCIOUSLY BAD that it scares me - makes me think management is so far gone that there is no hope for restoring minimal user experience.  

I have never experienced anything like this from a real company taking enormous sums of money from customers and then slamming us all into hell. WTF??

A-MEN! Man Im bummed. Bought the 5. Sound is more than adequate and build is nice. Worked at my home network OK. I bought this 10lb speaker to take along for business travel. Yup. Its bulky but I can work that part out. What I CANT work out is the inability to do anything with getting it connected to any of the “Other” routers where I travel. The biggest pisser is that I cant seem to go to the audio plug “Aux” cable connect to even my iphone. Because apparently, wait for it, I have to be wifi connected to turn the port on? WTF? I am hoping that yet again its just that I am too stupid to figure it out. But, so far, it is starting to look like this is indeed the case. Hey Amazon returns, I got something for ya. Pissssss. 

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