How can new Sonos App SUCK SO BAD? No hope but to throw all Sonos speakers OUT A WINDOW?!

lol, it’s getting like the Apple forums in here

”it’s your fault the b0ll0xed up app doesn’t work”

🙄

I’ve not been able to listen to my music library unless streaming via AirPlay for months now.  For something as expensive as Sonos, this isn’t acceptable.  End of story. 

Of course he's aware… But there is no point coming on here and repeatedly posted that it’s all rubbish (that has been done thousands of times) - if someone has a specific issue, they can voice it in case people can help. There is a tendency for people to lump all current Sonos issues in with the app update when it could easily be something related to another factor (and often is), but if the person doesn’t explain what’s up and just jumps in with “what a POS”, their comment remains just noise.

Looking at your contributions to the forum, I can see that your presence here is also just similar noise. 

There have been some suggestions put forward on these forums. They have helped some of those complaining, and some of those have had the decency to admit that they have - for example - regained music library access. Others seem unwilling to try anything other than repeatedly complaining. 

So now we have brand new users answering questions specifically asked of other brand new users?  I believe somebody lost track of their socks. 

Sonos recently updated their instructions on how to add a music library to accommodate the dropping of support for SMB v1 and http sharing.  See this link:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

They have also specifically addressed the 913 error code:

https://support.sonos.com/en-us/article/error-913-when-adding-a-music-library-share

Regardless of whos asking these questions and who's answering them, Sonos has lost control of the narrative. No long are we talking about integrated sound, we are instead talking about an app that is grossly inept and incredibly frustrating to use. It's undermining the user experience to the point I feel angst every time I want to play music. I'm about to get frustrated!!!!

Every time Sonos put something out on social media it is immediately barraged with unhappy customers’ complaints. They appear deaf to such issues but surely they must be wondering why their share price has been tumbling? Maybe due for a takeover by a company with plenty of spare cash and good programmers…

Please help us Apple!

The new apps sucks 

Why is this app so bad! It’s unusable. This is ridiculous for such an expensive system! Sort it out or give me a refund and I’ll shop somewhere else from now on!! 

Thanks, @Richard fish for joining the forums today and sharing your views with us. (And well done for keeping your silence until now.) I’m sure Sonos will respond soon to your threat/promise.