Contributor I

Error 913 after "update" causes major headache.

69 replies
8104 views

Let’s cut to the chase. I paid a LOT of money on several SONOS products. When it works its great! BUT THIS IS ABSOLUTELY UNACCEPTABLE!!

I know no other company of hi-end product that periodically issues updates that F something up - seriously.

SONOS…. GET your act together. This is NOT good. In fact it highlights the fact that something is really WRONG with your update procedures and/or testing.

I, like many others, use the library every day on a secondary HDD in my computer. Now, suddenly, it’s all gone. How incredibly frustrating this is. It’s not the fact that this is so bad (which it is...) but that this isn’t the first time a major screw-up has happened, and the worst is the WAIT until you decide to get your techs off their assess and issue a FIX - real quick!

No, I’m not being overly harsh,…. I’m just a customer who wants some decent stability and QUICK resolutions when something goes bad…. is THAT too much to ask???

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K

kyuis

Lyricist II

I managed to put my music library into my sound system. But when I try to access my file it says: no selection available. Can anyone help me please?

J

Jajewa

Lyricist I

I have tried a few of these solutions for Windows ( I’m using Windows 11), but none of them worked right off the bat, or at least they werent the end-all, be-all solution.

What did finally get my music library to reappear in the Sonos app was this:

Right click on the Music folder and click on PROPERTIES at the bottom of the menu.
Click the ‘Security’ tab under the Music Properties window.
Click on the ‘Advanced’ button near the bottom of the Music Properties window.
Double-click on “Sonos Wireless HiFi System...” to open the following dialog box.
Make sure all Basic permissions boxes are checked as seen above, and click ‘OK’. two times.
Open Sonos app, then go to “Manage” → “Music Library Settings...”, and add your music folder as before.

This is what did it for me. Hope this helps those of you who are still having problems. Like I said, I did do a few of the other aforementioned steps prior to this working for me, but this worked for me on my PC.

K

kyuis

Lyricist II

thanks, but this doesn't work.

S

SPL

Lyricist I

Absolutely shambolic ! I’ve just spent hours trying to solve this error 913 issue, completely created by SONOS, and have got no where. Ken_Griffiths clearly trying hard to help but the solution provided just doesn’t work on my PC. Looking at the level of actions Lynfisk is recommending is just extraordinary, how can SONOS put customers through this. It’s not the first time and I won’t be buying any SONOS products ever again. The post purchase thought for the customer is just non-existent !

Ken_Griffiths

Absolutely shambolic ! I’ve just spent hours trying to solve this error 913 issue, completely created by SONOS, and have got no where. Ken_Griffiths clearly trying hard to help but the solution provided just doesn’t work on my PC. Looking at the level of actions Lynfisk is recommending is just extraordinary, how can SONOS put customers through this. It’s not the first time and I won’t be buying any SONOS products ever again. The post purchase thought for the customer is just non-existent !

Assuming it’s a Windows PC did you see the post here:

Also if it’s Windows 11, there’s a very good step-by-step guide here from @press250 with handy screenshots on how to setup a Windows SMBv2 share:

https://en.community.sonos.com/controllers-and-music-services-229131/can-t-add-folder-to-music-library-913-6893981

The reason for these Sonos changes by the way, is for the same reasons Apple, Microsoft and Google (and others) are no longer supporting the SMBv1, or http shares. This link below provides some explanation for the changes…

https://www.tripwire.com/state-of-security/smb-protocol-explained-understanding-its-security-risks-and-best-practices

Finally, if you still cannot resolve the local library issue, then I suggest you perhaps get in touch with Sonos Support and see if they can perhaps assist.. see this link to contact them:

https://support.sonos.com/s/contact

V

VinceH

Contributor I

Let’s cut to the chase. I paid a LOT of money on several SONOS products. When it works its great! BUT THIS IS ABSOLUTELY UNACCEPTABLE!!

I know no other company of hi-end product that periodically issues updates that F something up - seriously.

SONOS…. GET your act together. This is NOT good. In fact it highlights the fact that something is really WRONG with your update procedures and/or testing.

I, like many others, use the library every day on a secondary HDD in my computer. Now, suddenly, it’s all gone. How incredibly frustrating this is. It’s not the fact that this is so bad (which it is...) but that this isn’t the first time a major screw-up has happened, and the worst is the WAIT until you decide to get your techs off their assess and issue a FIX - real quick!

No, I’m not being overly harsh,…. I’m just a customer who wants some decent stability and QUICK resolutions when something goes bad…. is THAT too much to ask???

After several days without access to my local iTunes music in Sonos, and Tring the various suggestions here, I discovered that the Permissions on the iTunes Media folder had been set to Read Only. Changing these (within the Properties in Settings) to grant everyone full access, allowed my Sonos app to Add the folder again.

Don't know why the permissions had been changed but I suspect it was the last iTunes update which I installed last week.

Hope this helps someone else.

F

fosseboy

Trending Lyricist I

Sorry didn’t work for me either. Still got error 913 - unable to add shared folder.

T

TheotherDJT1344

Lyricist I

Someone help!!! Old mac mini from 2011, so cannot upload latest OS. Getting 913 message, called Apple and they said it is on SONOS. Tried the YT video but guy had latest OS. What to do? Trash my SONOS Play 1 speakers?

Ken_Griffiths

Someone help!!! Old mac mini from 2011, so cannot upload latest OS. Getting 913 message, called Apple and they said it is on SONOS. Tried the YT video but guy had latest OS. What to do? Trash my SONOS Play 1 speakers?

I’m not a MacOS user, so cannot personally give any suggestions here, but I did come across this link below, which if not seen already, you perhaps may find helpful…

https://en.community.sonos.com/controllers-and-music-services-229131/how-to-solve-the-error-913-music-library-on-a-mac-6894161?postid=16732638#post16732638

J

jreddaway

Renowned Enthusiast I

This whole access thing with SMB whatever seems to play on and on, but perhaps my experience with a library on a Synology NAS may be of interest.

I have a video library on the NAS as well as my music library. The video library is access by a smart tv which is about 8 years old and, as I discovered when I turned off SMB 1 on the NAS per Sonos' advice, only connects through SMB1.

So I ran the combinations and what I found was this:-

SMB1 ON, 2 & 3 OFF - TV connected, Sonos cut off

SMB1 OFF, 2 & 3 ON - TV cut off, Sonos connected

SMB1, 2 & 3 ALL ON - TV AND Sonos connected

YMMV, but this indicates to me that while you do have to have SMB 2 and/or 3 on (probably 3 as 2 is said to be a bit flaky) to allow Sonos access, you don't have to have SMB1 turned off.

Hope this helps those still struggling.

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