Contributor I

Error 913 after "update" causes major headache.

69 replies
8104 views

Let’s cut to the chase. I paid a LOT of money on several SONOS products. When it works its great! BUT THIS IS ABSOLUTELY UNACCEPTABLE!!

I know no other company of hi-end product that periodically issues updates that F something up - seriously.

SONOS…. GET your act together. This is NOT good. In fact it highlights the fact that something is really WRONG with your update procedures and/or testing.

I, like many others, use the library every day on a secondary HDD in my computer. Now, suddenly, it’s all gone. How incredibly frustrating this is. It’s not the fact that this is so bad (which it is...) but that this isn’t the first time a major screw-up has happened, and the worst is the WAIT until you decide to get your techs off their assess and issue a FIX - real quick!

No, I’m not being overly harsh,…. I’m just a customer who wants some decent stability and QUICK resolutions when something goes bad…. is THAT too much to ask???

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VinceH

Contributor I

After successfully re-adding my iTunes Media folder as my Sonos Music Library some weeks ago and able to enjoy listening through my Sonos speakers again, I hit a different issue yesterday.

I added some new albums into iTunes but when trying to Update Music Library, after a few minutes of watching the 'wheel of death', the process decided iTunes Media could no longer be accessed, despite the fact that I could continue to Add & Play Music to the Queues of different speakers.

This baffles me but then others have pointed out the flakiness of the Sonos App.

Ken_Griffiths

After successfully re-adding my iTunes Media folder as my Sonos Music Library some weeks ago and able to enjoy listening through my Sonos speakers again, I hit a different issue yesterday.

I added some new albums into iTunes but when trying to Update Music Library, after a few minutes of watching the 'wheel of death', the process decided iTunes Media could no longer be accessed, despite the fact that I could continue to Add & Play Music to the Queues of different speakers.

This baffles me but then others have pointed out the flakiness of the Sonos App.

There was a Sonos update released yesterday, so perhaps check that both the App and your products are fully up-to-date and then try the reindexing again.

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VinceH

Contributor I

Thanks I'll try again but at about 10.30pm UK time last night it said the App was up-to-date.

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pat1324

Contributor I

New SONOS version did nor solve for me. I installed the updated version downloaded yesterday, it removed My Music folder on my Mac, I got error 913 and tried the suggested workarounds to no avail.

I have invested in SONOS and it's useless for me now, as all my music is on my mac drive and SONOS cannot access it.

Even in the case the workarounds worked, I think that allowing access to music on a local drive is the “minimum basic feature” for a product that cares about security. the network sharing alternative open ports on mac firewall exposing to possible external attacks.

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VinceH

Contributor I

My Music Library indexation worked OK next day. I cannot tell whether the new version helped with this asupdates are set to automatic and I cannot tell when they occurred.

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roymac

Lyricist I

Same problem error code 913. I discovered that my antivirus (Norton) was blocking my file sharing. It seems ok now, fingers crossed

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Royern-86

Lyricist II

Work-around - (Mac) until Sonos fixes this embarrassing problem: Have my music library in iTunes Match. AppleTV and Sonos connected to TV. That way you can get the library to the rest of the Sonos system.

Ken_Griffiths

Work-around - (Mac) until Sonos fixes this embarrassing problem: Have my music library in iTunes Match. AppleTV and Sonos connected to TV. That way you can get the library to the rest of the Sonos system.

Why do you need the TV the matched iCloud library is already part of the service in the Sonos App. In my case I’ve added it to the Home Screen. See screenshot.

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ThresherUK

Enthusiast II

On this video I found the solution for me. Hope it works for the rest of you Apple users.

Thanks to this guy who posted this this work around does let you add music files to the library. THANK YOU who ever you are. I don't know if it works for the iPhone app but it worked for my Mac Mini 2 Pro...at the moment.

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Royern-86

Lyricist II

Work-around - (Mac) until Sonos fixes this embarrassing problem: Have my music library in iTunes Match. AppleTV and Sonos connected to TV. That way you can get the library to the rest of the Sonos system.

Why do you need the TV the matched iCloud library is already part of the service in the Sonos App. In my case I’ve added it to the Home Screen. See screenshot.

Thanks for the response. Now I'm not particularly knowledgeable in data (which I don't think should be a requirement for a regular Sonos customer) Ref. screenshot of the GUI. I've tried looking for this option in my Sonos GUI, but can't find it. What I (think) I have found is that my NAS (Apple AirPort Captule) probably has SMB1. The new requirements are SMB 2 or 3. If that is the case, my HW no longer works.

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