Contributor I

Error 913 after "update" causes major headache.

69 replies
8104 views

Let’s cut to the chase. I paid a LOT of money on several SONOS products. When it works its great! BUT THIS IS ABSOLUTELY UNACCEPTABLE!!

I know no other company of hi-end product that periodically issues updates that F something up - seriously.

SONOS…. GET your act together. This is NOT good. In fact it highlights the fact that something is really WRONG with your update procedures and/or testing.

I, like many others, use the library every day on a secondary HDD in my computer. Now, suddenly, it’s all gone. How incredibly frustrating this is. It’s not the fact that this is so bad (which it is...) but that this isn’t the first time a major screw-up has happened, and the worst is the WAIT until you decide to get your techs off their assess and issue a FIX - real quick!

No, I’m not being overly harsh,…. I’m just a customer who wants some decent stability and QUICK resolutions when something goes bad…. is THAT too much to ask???

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Ken_Griffiths

A quick search around the forum shows the following as the fix for error 913 - it’s just a folder permission error on the PC…

Right click on the Music folder and click on PROPERTIES at the bottom of the menu.

Click on the SHARE tab and then click on the first SHARE button…

A new window opens and you click on the ‘v’ drop-down list option next to the ADD button.
Click on "Sonos Wireless HiFi System" then click on the ADD button and finally click on SHARE.
Open your Sonos app on your PC and add your music library.

Also see this earlier thread with screenshots…

https://en.community.sonos.com/controllers-and-music-services-229131/can-t-add-folder-to-music-library-913-6893981

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TOnyzAuthor

Contributor I

I appreciate your fix, but unfortunately, even though it shows it’s being shared...when I add it in the SONOS app, it STILL gives me the error 913.

Now what….?

This is what I mean. This should have all been carefully tested and indicated to owners of SONOS exactly WHAT to do and HOW to fix this.

Sorry to keep railing, but I have more than a dozen library folders, and this is taking up a lot of time right now….and STILL nothing…

BTW, It works from my NAS, but takes a long time to index all my tracks. THAT’s why I bought a secondary SSD as my D: drive in order to keep things fast and clean!

Ken_Griffiths

I appreciate your fix, but unfortunately, even though it shows it’s being shared...when I add it in the SONOS app, it STILL gives me the error 913.

Now what….?

This is what I mean. This should have all been carefully tested and indicated to owners of SONOS exactly WHAT to do and HOW to fix this.

Sorry to keep railing, but I have more than a dozen library folders, and this is taking up a lot of time right now….and STILL nothing…

BTW, It works from my NAS, but takes a long time to index all my tracks. THAT’s why I bought a secondary SSD as my D: drive in order to keep things fast and clean!

Dunno then, everything is working here for the local library share. If the issue persists then it maybe best to first reproduce the error, then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support via this LINK to discuss the matter in detail and see what the Staff can perhaps then suggest to resolve the matter.

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Topbrick1

Enthusiast II

My experience of contacting Sonos sadly is just to waste time switching everything on and off and on. Sonos have created a miserable mess.

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miataguy

Avid Contributor II

I have the same issue - and yes, its completely unacceptable. Everything worked fine for years - until the last update. Now I have no access to my music library with Sonos.

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phoopt

Contributor I

Sorry Ken_Griffiths while I appreciate your help in trying to solve this situation, it didn’t work for me.

As Topbrick1 and miataguy have already said, I had a perfectly usable and reliable system with access to my NAS drive at all times. Now I have my music library on NAS but no way of Sonos accessing it.

Are we all left stranded or could there be a resolution soon? I would be helpful to know what is going on...PLEASE!!

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miataguy

Avid Contributor II

There is a workaround in this thread:

I tried it and I can now access my music library. Its a little clunky, but it works.

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Tetsujin9

Lyricist II

I know how to easily fix my Sonos problems. I’m going to reinstall my wired Bose Soeakers so I can access my music library via iTunes. I want to hear music not * around all day correcting folder permissions!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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mbassail

Lyricist I

On this video I found the solution for me. Hope it works for the rest of you Apple users.

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Mamaneeds1

Lyricist I

I used to love my Sonos set up… hate it now the new app F’d it up…still can’t get my move to connect with beam called tech support 90 minute wait, ridiculous!

im not very teky please fix this app.

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