Class Action Lawsuit re New USELESS App Class Action Lawsuit

There is no living being that would defend the actions of a company that deliberately renders a functional product worthless via forced update to a brick. No one

The update, for what it is and that's not much, works for me.  It's obviously a cobbled together attempt to replace S2.  It has a long way to go to replace the original S2. 

It was introduced to accommodate the new headphones. 

It was a big mistake. 

Sonos are evidently not backing down and will continue patching bit by bit. 

That's how it is - shouting and threatening will not deflect them from this course of action. 

Your choice is to stick with Sonos or find a replacement - good luck in your search. 

Moderator edit: edited to reflect changes to other, moderated posts.

I bought into Sonos 10-15 years ago to play my music that I store on my NAS. Worked fine for decades and now POOF, gone. Not even a button to look for it, just links to streaming services that will play crap I do not want to hear. IMO when I paid for the product it became mine and Sonos has no right to change that arrangement by giving Me something I did not and would not buy via forced software update

However unjust it may seem or be, you bought the hardware device. Sonos makes their software available free of charge. By installing you accept the T & Cs - this expressly states that existing features in the software are NOT guaranteed to be replicated in any subsequent updates.  

Your local files are served via file server system which previously used something called SMBv1.  This was recently changed to smbv2/3 for alleged security concerns.  Your NAS needs to be configured to use smbv2/3.  Once this is done then your files theoretically should be available. 

In practice, due to the bug ridden nature of the S2 update, you have to reassign your NAS within the system using the Sonos programs on a PC.  

It's a total pain, but that's how it is.  Good luck. 

I am not going to read all this, but just to put in a “vote” that I want Sonos’s team and money to be focused on fixing the clusterf of an app and not to be spending it on lawsuits.

As a 25+ year experienced system implementation architect for complex utility billing it is difficult to comprehend how this happened.  But I have a few guesses.  Anyway, damage control mode indeed, but no lawsuit please

Sonos already spends all its money on litigation, its a patent troll! Ask Google and others...

Please, unless you have something constructive to contribute, give it a rest. We know your opinion, enough said. Please. 

I’m sorry but nobody actually forced the update on you. Sonos like almost every other manufacture of a consumer network connected device enables automatic software updates as a convenience for end users. My Tv, Avr, video streamers, tablets, phone, computers and even my car for example, all automatically update out of the box. I can choose to disable automatic upgrading if I want to.

My business/enterprise aimed switches, WiFi access point, router in contrast do not and cannot. At best they will notify me.

My Sonos devices didn’t upgrade their firmware because I had previously disabled auto update and my tablet/phone haven’t updated because I was able to disable the App Store auto updating before it happened. It is a major pain having auto update disabled at the moment as I need to manually trigger app updates on my tablet and phone for every app. I will soon be choosing one of my speakers that isn’t worth selling as a sacrificial lamb and re-enabling updates to see what happens.

Software is never bug free or 100% secure so even without changing any features, the older a device is the more likely it needs updating. In general, businesses plan for this, accept it even if they don’t like it and are required to for support contracts.

The home market is very different and people generally don’t update anything. At best, trying to support people on random age versions of software is not possible and at worst devices end up compromised and part of a botnet which has happened multiple times over the years. So auto-update is enabled by default.

Where it goes horribly wrong is when the update that is released isn’t sufficiently tested before release or significantly changes behaviour with no prior warning. Then you find out how good company support is and make personal choices about your future trust in the company.

There is no manufacturer of a streaming device who will sell you a product with a guaranteed static set of services. The AV market is littered with products of all types at all price points that no longer work with the services they originally sold with. Phone and tablet users along with gamers and car owners amongst others have had the same issue for a long time.

For longer than most people realise all you are buying is a hardware device and a license to use firmware/software with a non-guaranteed set of services at the time of purchase.

Ughhh. It turned out to be a permissions screw up in windows setup. I already had Smbv2 enabled but got the 913 error, reset the permissions and vwhala. Im sure the app is crap and it would be nice to get communication from tthe company (on how to set it up (does anyone really even use the pc controller) but as long as the system plays my music Im good. Thanks for the sanity check.

Whole app has glitched for me with no fix. I can’t play any music on my systems at all. Ready to throw them in the bin. 😡