Class Action Lawsuit re New USELESS App Class Action Lawsuit

My Sonos is a brick after the update.  I do not use online music services, I only play music from my library which it cannot find.  My Sonos does nothing useful for me.

As a former software product manager, we always gave people the option to roll back to an earlier version of software if they had a nasty bug in a new release.  I get that “bugs happen”.  But this a) seems to be a conscious decision to disable support of stored libraries and b) there is no urgency in providing a remedy.

I was a 10 on “likely to recommend Sonos” before this.  I’m down to 0.  They break our systems so they do not work at all and then expect us to be patient while they add capability back.  Not acceptable.

How are you able to access your locally stored music; don’t see it as an option in the version I have (just updated today to the most recent app)?

Sure, class action lawsuit is a bit extreme; but think it shows the loss of trust in the company to provide a stable & useable application to control their hardware.  Maybe it is time for something extreme to happen to companies when they DO NOT properly test their products before releasing them to the consumer - especially when they have paid for a product and the technology is so bad it makes them useless in their current form.

There is a difference between bug fixes and flat out misses in functionality - especially when it was working originally

Search "SMB" for a bunch of threads about getting your library back.

Wow, the frustration is really growing.  I have several sonos speakers, wait they aren't speakers at the moment because they don't play music.  I will call them Sonos paper weights.  after several hours of trying to get help I finally was able to get someone who was honest with me.  The problem is a connectivity issue (at least for me) Unable to connect message or something went wrong, able to connect one speaker and not my other 5.  What I was told, for the time being connect one speaker via ethernet cable.  This so far has worked, but is a royal pain.  I think maybe because of the previous 10 years of great service I might be hesitant to join a lawsuit BUT if this doesn't get fixed, who knows.  So if you are having issues connecting and can hook up via ethernet that might work.

 I think if SONSO would communicate honestly with its loyal customers it might go a long way at easing some of the tension.  They are certainly making an effort to blame everyone's wifi.   

I hope this helps someone, good luck.

I sympathise with all those who have ‘lost’ their system for whatever reason, especially as there appears to be no official word as to the cause.  Some people have found a solution in buying an old / second hand Android device and rolling back to a prior version or an old / second hand iPad and running Sonophone (I think that is what it is called?).  I fully appreciate though that you shouldn’t have to do this.    I am running only ‘newer’ devices without issue and there maybe some is problem with the older devices onboarding with the new app but that is only guesswork on my part.

i hope you find a solution soon, but i wouldn’t wait for any lawsuit — as much as people talk about it, no one has started one, and it is unlikely anyone ever will.  Or maybe someone will prove me wrong !! 

Insiders are selling Sonos stock and not reinvesting.... they see the writing on the wall. Maybe it will be shareholders who bring a suit.

https://finance.yahoo.com/news/insider-sale-chief-product-officer-061344407.html

I would like to join class action suit. Can someone send link/info?

thank you

Libby Molyneaux

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If you are in the US, collect your thoughts and search for "consumer product class action lawyer near me" on Google. Contact a lawyer and arrange a free consultation. If the lawyer believes there is a case, they will take it on a contingency basis, meaning no fee is required unless they win. They will then work to find others who can join the class. If the lawyer thinks the case isn't worth pursuing, they will drop it.

Of course, if YOU don’t feel a lawsuit is viable, don’t bother.

Either way, please let us know if you contact a lawyer and what they decide to do.

Moderator Note: Removed private email from quote. Modified in accordance with the Community Code of Conduct.

Im in. I've wasted at least $10,000 on stuff that's been rendered nearly inoperable after the app updates. The people defending Sonos are blowing my mind.

Queues empty. Volumes go to zero randomly. "Sorry something went wrong" on almost all my libraries. Functionality removed. Plex says I have no server. Tidal only plays one track in a loop for it's "radio". Spotify can't find any of my playlists. NAS doesn't work. Error after error after error. Need to restart the app almost every time I open it because it suddenly says I have no devices.

And that's just Tuesday.

Have you called a lawyer?