Class Action Lawsuit re New USELESS App Class Action Lawsuit

Two. 

I’m curious as to what they both said?

I just got finished with Sonos 2nd level support, they got me working again.  IF your issue is that you cannot connect to a Music library on a disk connected to a Mac, then you can try this.

1. Go to System Settings → Sharing and turn on File Sharing if it isn’t already on.
2. Get info on your Music library folder (in my case an “iTunes” folder).  Check the shared folder box if it is not checked already. 
3. Open System Settings → Wi-Fi → Details → WINS.  Write down your NetBIOS name.
4. In Sonos choose Manage → Music Library Settings → Music Library → +
5. Choose the 3rd option “Networked device” NOT the 2nd “Another folder...” as #2 does NOT work at all.
6. Type in the name “//NetBIOS/iTunes” where “NetBIOS” is what you wrote down earlier and “iTunes” is the name of your shared music folder.  Just the folder name, not the full path.
7. Wait while the library indexes.  When you are done it should work.

Good luck!  This worked for me.  Why they offer a button (step 5) that does not work is unknown to me.

Sonos hardware has become unstable.

Cannot add the speakers to the network even after a.system reset.

This release of app and firmware is crap.

Cannot lose my time anymore on this.

Sonos take a look

I cannot play music.  so i have a sytem unfit for purpose after an automatic update that failed.

i have one app that can detect a speaker which tells me i need to downgrade the app.  

it is not that this stage possible to downgrade the app

waiting for updates

suspect updates regarding downgrading will be last in the list of priorities given this company are so focused on upgrading

I have not lost as much as some people but this it is important to resist these new norms, and yes there should be a case if nothing else other than to set precedent on issues of corporate gaslighting on rendering products unfit for purpose via updates.  

I did work with Sonos support and did get it to recognize the library on my Mac.  The video below gives details.  This was before the July update.  After the July update my Port is not working, but my Sonos speaker continues to work.  This software is a mess.  If you are having trouble connecting your library on a Mac, give this a try.  

In response to the folks who insist that we just wait for updates in order to get back to the “old” way of Sonos. I’m currently updating quite a few apps thru the app store (on an iPad) and as most of the apps have successfully updated, there is one that has stopped mid-update and has remained there for going on a half-hour now. Wanna guess which one that is? Sonos can’t even get that right! BTW, I was hoping that their update would’ve taken care of this new thing (joining other probs) that happens where the radio station plays commercials on an endless loop instead of the music I’ve come to expect. What a waste of money and time...

My whole experience with this current app release is dreadful.

It's as if Ford said, "Hey guys, we're going to redesign one of our vehicles completely from scratch." And then launched it with square wheels and no windows.

"Oh, you don't like that? Why on Earth not? It's new. It's exciting. It's an upgrade."

"Well, we can't drive anywhere. And even if we could we wouldn't be able to see where we're going."

"Yeah, but it's available in three shades of pink."

"What good is that? Can we just go back to round wheels and windows? You know, they kinda worked OK most of the time."

"Well, huh, some people just don't like improvements I guess. We'll have to put together a whole update revision program if you really want these old-fashioned things back again. It's gonna take us ages. We'll introduce replacement windows one at a time over the next 6 months."

Etc etc

I think you’re being a bit unfair on Sonos. Already, they’ve upgraded the square wheels to oval, and I’m sure the round ones will return soon 😜

😂😂 I just love this exchange! It’s sooo true!