Class Action Lawsuit re New USELESS App Class Action Lawsuit

You’ll only lose a substantial amount of money if you have a knee-jerk reaction and change from Sonos to another system. If you simply apply some moderation and wait for the app fixes in the coming weeks, none of those financial concerns will apply. 

Or maybe a better sense of perspective. 

OP is right, I too have spent ££££ on Sonos over the years. Having just moved house they are completely unusable. I’d like to sell back these absolute waste of space products. 
 

imagine releasing an update rendering your own products completely useless. Can’t comprehend how this app wasn’t tested. Complete clowns and they’ve lost all credibility 

Keep drinking the sonos cool-aid. You are entitled to your perspective. Does not make you the arbiter of all things reasonable nor does it make you correct. From my perspective sonos has been having difficulties and problems(especially with updates) for years. Customer service is not so good. More than half my music collection cannot be accessed. During my service phone call the tech made himself or sonos the administrator of my sonos and has not followed through on his commitment to get back to work on my sonos(said it would be today but never responded to my email asking what time he would call and I have not heard from him. All that was after another tech did not bother to keep a prior service phone call appointment.

I would like to keep my blood pressure at a safe level. Dealing with sonos is not helping. 

Please save your advice for yourself. 

I am not enjoying the sonos experience anymore. 

Moderator Note: Modified in accordance with the Community Code of Conduct.

@Brian13 

Anyone who doesn’t agree with you must be a shill for Sonos. Got it. 

@Andrew-s the main point you’re missing here is that this whole mess was completely unnecessary.  Sonos did not have to roll out an app that was half finished and then say “Oh, these features will be included in the coming weeks” they could have just waited to roll out the new app.  That is why so many people are livid because the app is obviously beta.  They could have (and still can) choose to roll back to the previous version app and that would solve the majority of the complaints and work out the bugs and features on the new app while people still use the old one. 

Another thing you’re missing here is not everyone here are USERS of the system but dealers who earn their living by selling A/V equipment in multi-million dollar homes.  What happens when you make recommendations to purchase such a system and then the vendor pulls something like this and now the end customer is blaming you because you recommended the system… there are REAL damages here.. or worse the builder that uses you decides that you just cost them a massive headache so you’re now no longer their choice for A/V integration.  

I’m not sure where you get that local music libraries are working because in my version they are not.  Not only can I not access the music in my previously defined library I have no ability to change settings to add more folders, or re-index the existing folders all functionality that existed in the previous app.  

Many of our customers sent in at significant cost their entire CD collection to have it ripped and placed on media for a local NAS device specifically for their sonos system only to have this app update FORCED on them and now their unable to make use of that huge investment (Ripping CDs, NAS hardware not to mention the Sonos hardware)

ROLL BACK THE APP!!

Not sure what this has to do with class action? 

Ok let me be more clear - Sonos made a choice to cause problems for it’s users that was simply unnecessary.  Due to that choice many customers who put thousands of dollars into their systems are now unable to use those devices as advertised.  Many of them are experiencing more problems than just lack of features but being completely unable to use their systems from speakers not being found on the network, to loss of playback in the middle of songs etc etc the list goes on.  Many of which were not happening with the previous app.  In addition dealers are facing big losses of business due to unhappy customers (and the builders that hire them).  Since law suits are about damages the potential for loss from a dealer’s perspective can’t be underestimated.  Some customers have put many tens of thousands of dollars into their systems and for them to be rendered unusable is unacceptable.  And as one of those customers I don’t want to hear “oh the problems will be resolved in a few weeks” when this entire mess could have been completely avoided by following development best practices.

When someone spends considerable sum of money for a product, based on that product’s capabilities and functionality, they have a reasonable expectation to NOT have that capability and functionality arbitrarily and severely curtailed by the manufacturer after the purchase, no matter what any EULA might say. It goes against commonly understood fair trade practices.

In general, how successful are class actions generally?  Say an action is brought on behalf of 1 million users and the award is for 10 million dollars, that's 10 dollars each or like 5 dollars after the lawyers take their cut.  Seems like a lot of effort for very little return after likely years of litigation. 

Update: A level 3 engineer(Mike) was able to use the most recent update and I now have all of my music. He did a great job and even followed up as agreed to make sure everything was working.  Hope it last for more than the time its going to take me move on from sonos. 

Your words- “Seem like the kind of person who would sue if your milk turned sour “ sound familiar? I looked through the threads to try to find a solution and it seems like your on a lot of them defending sonos while criticizing many that have spoken out against sonos.

I am looking into adapting and hard wiring the speakers to a multi terabyte computer. If the sonos speakers can not be modified for hard wiring then they will be sold at a loss and I will hire a local company for purchase of a new all house system.

I am through with the continuous stream of excrement from sonos, this forum and sonos supporters

Moderator Note: Modified in accordance with the Community Code of Conduct.