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sleegAnswer
Lyricist II
May 9, 2024 12:49 PM UTC

I cannot believe the utter stupidity of pushing out a new app without the alarm feature. We use it every day! And to think that going to a computer to manage alarms is a fix, who has computers at home these days? 
 

Honestly just browsing the new app, I hate it and think it’s cluttered. They obviously think it’s fantastic but fail to maintain basic features like an alarm and managing the equalizer. This is not some $100 system we are talking about. It’s supposed to be an audiophile’s dream. Just another example of *  under the guise of improvement. 
 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

 

31 replies

DiggerDogAuthor
Trending Lyricist I
May 9, 2024 1:29 PM UTC

Why should we as a customer have to use a workaround for Sonos’ mistake in removing it?!

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Enthusiast I
May 9, 2024 1:47 PM UTC

Why should we as a customer have to use a workaround for Sonos’ mistake in removing it?!

No one has to do anything if they don’t want to, but it seems silly to not use the recommended method to manage alarms if one really needs to do so, which a lot of people in this thread are saying they do.

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melvimbe
May 9, 2024 1:54 PM UTC

We also use the alarm and we hope this will be solved quickly because otherwise we will have to buy an alarm clock again 😴😴

 

At the risk of stating the obvious, your android/iphone surely has an alarm feature.

I’m not at all saying that it’s an excuse for the missing alarm control in the sonos app currently, but you really don’t need to be out buying products as a temporary replacement.

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Danny
DiggerDogAuthor
Trending Lyricist I
May 9, 2024 1:54 PM UTC

So are you telling me Windows and Mac are available on the iOS App Store so I can use them on my phone or iPad?  If not it’s a brick wall for me to “wanting” to. If they are then why does the links on the help page take me there rather than a .exe file.

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DiggerDogAuthor
Trending Lyricist I
May 9, 2024 1:55 PM UTC

We also use the alarm and we hope this will be solved quickly because otherwise we will have to buy an alarm clock again 😴😴

 

At the risk of stating the obvious, your android/iphone surely has an alarm feature.

I’m not at all saying that it’s an excuse for the missing alarm control in the sonos app currently, but you really don’t need to be out buying products as a temporary replacement.

lol.  We all want our music on an integrated system not have a New one to use because Sonos have messed up.

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Lyricist I
May 9, 2024 3:07 PM UTC

You can control alarms as per usual in the desktop apps. This is stated very clearly in the support article linked in the original post:


“As a temporary workaround, please use the Sonos app for macOS or Windows for full control over your system’s alarms.”

 

Let me restate because it seems people are literally not grokking this info:

  • download the windows or Mac app
  • launch it and sign in
  • edit your alarms, add new alarms, remove alarms, it all works as per usual

You’re right but if we don’t have PC what we can do?

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Lyricist I
May 9, 2024 10:06 PM UTC

I am unhappy about this, too. My hope is that the function itself still exists, so I need the App only if I do want to change something.

If I am right, I will know in 6 hours... 

But it still is completly unacceptable to make those changes without warning. 

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Lyricist I
May 9, 2024 10:12 PM UTC

Utterly unbelievable that the alarm function has been removed in an “update” more like a downgrade!!! 
please return the function immediately. 
you will lose millions of loyal customers with this catastrophic decision. 

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Lyricist I
May 10, 2024 3:51 AM UTC

As a C Level IT Professional I cannot understand why Sonos did not learn from the previous App Fumbles. I guess Sonos just lets the developers have their way with no regard to the people (customers) that pay their salaries. I have fired people for smaller blunders. Sometimes when you are at the top you loose site of how you actually made it to the top. Sonos has the best sounding WIFI speakers on the market. However, your products rely 100% on an app. The app is the UI (User Interface) and the repeat blunders of alienating customers is incomprehensible. Your ENTIRE product line relays on a functional user experience. I do not have a development background but I do have a successful leadership background in a customer service environment and I bet I could turn the SONOS ship around and guide a development team to greatness that only exists in your CEO’s wildest dreams. Assuming SONOS is not looking to fire/hire I challenge you to keep your customer experience at the top of every list. Try taking away someone’s bonus and see what happens to moral and productivity. Your entire customer base is offended each and every time you push an update that is half baked…and the company will not survive with a half baked attitude. 

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Contributor I
May 10, 2024 4:57 AM UTC

This is absolutely unacceptable for a system that’s supposed to be premium. As a long time fan and customer of Sonos products, it is more than disappointing to lose the most basic of features a an alarm. Sonos is going backwards and doesn’t seem to have developers that actually use their own products or understand how their customers use them. PLASE FIX THIS SONOS. Thank you. 

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