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sleegAnswer
Lyricist II
May 9, 2024 12:49 PM UTC

I cannot believe the utter stupidity of pushing out a new app without the alarm feature. We use it every day! And to think that going to a computer to manage alarms is a fix, who has computers at home these days? 
 

Honestly just browsing the new app, I hate it and think it’s cluttered. They obviously think it’s fantastic but fail to maintain basic features like an alarm and managing the equalizer. This is not some $100 system we are talking about. It’s supposed to be an audiophile’s dream. Just another example of *  under the guise of improvement. 
 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

 

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Boksters
Lyricist I
May 10, 2024 11:34 PM UTC

You can control alarms as per usual in the desktop apps. This is stated very clearly in the support article linked in the original post:


“As a temporary workaround, please use the Sonos app for macOS or Windows for full control over your system’s alarms.”

 

Let me restate because it seems people are literally not grokking this info:

  • download the windows or Mac app
  • launch it and sign in
  • edit your alarms, add new alarms, remove alarms, it all works as per usual

This work around doesn’t work for me, I only have the option to use the Mac web app and it’s not showing alarms in here where it is supposed to, any advice please?🙏 

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    Boksters
    Lyricist I
    May 10, 2024 11:36 PM UTC

    We also use the alarm and we hope this will be solved quickly because otherwise we will have to buy an alarm clock again 😴😴

     

    At the risk of stating the obvious, your android/iphone surely has an alarm feature.

    I’m not at all saying that it’s an excuse for the missing alarm control in the sonos app currently, but you really don’t need to be out buying products as a temporary replacement.

    Think the main issue people are facing is the alarms previously set which you can’t unset 🤣. The web option won’t work for me either. Potluck what time I got up last week to get up until the app is resolved….

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      Maxwellian
      Lyricist I
      May 11, 2024 3:08 PM UTC

      The ability to use the Mac or Windows desktop app is clearly stated. However, those devices don’t live in my pocket, on my bedside table, on my patio…my point is when/where I typically use my app I don’t want to stop what I am doing walk to another room just to complete a task that I could a week ago by simply pulling my phone out of my pocket. 

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        Sänger
        Lyricist III
        May 11, 2024 3:10 PM UTC

        The Mac or Windows desktop apps work only for Mac or Windows, not for Linux.

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          Rudyinge
          Lyricist I
          May 17, 2024 11:14 PM UTC

          The app has been updated with the alarm back on it.

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          DiggerDogAuthor
          Trending Lyricist I
          May 18, 2024 12:00 AM UTC

          The app has been updated with the alarm back on it.

          No it has not

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            DiggerDogAuthor
            Trending Lyricist I
            May 18, 2024 8:00 AM UTC

            Can’t even keep their Q&A correct!?  Daft support or what!

            https://support.sonos.com/en-gb/article/set-an-alarm-on-sonos

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            DiggerDogAuthor
            Trending Lyricist I
            May 18, 2024 8:17 AM UTC

            Sent an email to the ceo.  Just spotted a link here

            https://support.sonos.com/en-gb/contact?utm_source=cr-care&utm_medium=hc%2Fcontact&utm_campaign=en-gb-cr-care-hc%2Fcontact

             

             

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            DiggerDogAuthor
            Trending Lyricist I
            May 23, 2024 7:32 AM UTC

            FOOLS

            Thank you for reaching out with your concern about Sonos Sleep Timers missing from the new app. Please don't worry – our team is working to reimplement the feature in the coming weeks. The feature is planned to be added by mid-June and you can follow this article for updates.

            While we work on bringing this feature back to the mobile app, please note that your system has a couple of workarounds for sleep timers.

            Kind regards,

            Sonos Customer Experience

             

             

             

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            JO091715
            Lyricist II
            May 29, 2024 6:30 AM UTC

            Can we sue for them taking away features and functionality we paid for? Can we sue for false advertising? What legal rights do we have here?!

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