Your feedback on the new Sonos App

Two things, and I hope I’ve not gone off at a tangent to your issues:

(A) AIFF files are supported, according to SONOS documentation [ link: Supported audio formats for Sonos music library | Sonos ], but at a “maximum bit depth” (don’t as me!) of 16 bits, whereas FLAC files are supported at a depth of 24-bits.. so, maybe, just maybe you were “getting away” with playing your AIFF files which could have been at a bit depth of any of 16-, 24- or 32-bits.

However, the new app/firmware upgrades -might- be more restrictive. But before you complain, this is just an idea that came to mind, as I recently had a single album of FLAC format tracks which could not play on SONOS but DID play without problem on Windows Media Player AND on the Audacity music editor app. So I converted all the tracks using Audacity and, magically, they now all play through SONOS.

And, of course, SONOS should have published removal of any "undocumented" features that they removed in the major upgrade(s) since May 2024! (Again, this is just a possibility).

Your audio converter app may should show you the bit-rate on the (old) AIFF files and the converted FLAC ones.

(B)I just updated two mobile devices (iOS and Android) to App version 80.16.32 (the most recent release to 31 Jan 2025 for me) and the App is working well on BOTH devices.

I think there is still some missing functionality in the mobile apps, but I'm not using anything more sophisticated than playing my Music Library and a few streaming sources.

Hope this helps.

All of this extremely well said, could not agree more! 

So have the fixed the firmware rollback on all devices in the new app for those that want to go back to using the stable S1 app?

New release firmware (83.1.6140) once again lost a Play:1 stereo pair.  Update was done but seemed to deregister the speakers whilst remembering the room 🤔 

Needed to delete the stereo pair, re-register both Play:1's (which were 'half' remembered assigning to 'original room' and 'original room 2' and then re-create the pair back to 'original room'.

They were then OK but still with very laggy volume - something that remains fine on all non Play:1 speakers...

Strewth 🙄

I did this update to my two Play 1 speakers which are also setup as a stereo pair, but I had no issues with the update or at least not so far (touchwood!). Strange why the updates always seem to affect some more than others.

By the way the “release notes” for this update, all two words of them, say ‘security improvements’ - what security is there on the speakers? I am not aware of any or even what security you might want to have? 

Any WiFi product is vulnerable to hacks. All that companies do is push out the appropriate patch/update to mitigate the possibility. They never divulge the code or door that made the vulnerability possible.

If you keep seeing update and/or power failure issues with your Sonos a lot of folks have stopped them by using the router’s DHCP page to assign static/reserved IP addresses to ALL Sonos.

Power all down once done, reboot router and controller, power the Sonos back up and all will be on the assigned and stable IP addresses until you replace the router.

The worst app update done. I can’t make my Sonos speakers works like I used to. 

I had to buy an app on Apple store, SonosPad. That app works and I can use my Sonos speakers now.

Sonos should hire guys that can fix the app. It is a shame.

New Sonos App update is working fine here. Have you spoken to Sonos customer support? If not, here is the link to contact them to see if they can perhaps assist to resolve whatever issues you are seeing…

https://support.sonos.com/s/contact

Yep, all my Sonos kit has fixed IP's and all 14, including two single Play:1's, have always updated fine except the stereo pair. These have given issues with several of the updates since last May when this all started. Especially amd consistently with the most recent 3 updates.

They are also well within WiFi range and have very strong signal/connection (#notmynetwork 🤣). I tend to think it is because they are older speakers and possibly because they are in a pair too. The Play:1's that are singles or in a surround group have never given issue.

Alao noticed with this firmware that this pair, and only this pair, have begun to randomly just stop playing - just happened as I am typing this. Which, for me, is new...

Unusual, at least in my experience with the several PLAY:1s in my setup, all of which seem to update just fine. Have you done a power cycle of these devices recently?

If so, the next step I would recommend that you submit a system diagnostic within 10 minutes of processing an update in which they fail,, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Newer devices don’t work with the new app but many of the older ones do.  There’s a clear downgrade process in Sonos help.  

As a software engineer I continue to be dismayed at the lack of quality in this app. Honestly guys, is anyone testing this garbage before you unleash it on your users. Now the most basic capability of searching doesn't work. You start typing in the box and it just disappears. Seriously, pay more attention to the software than the ads for more hardware. I’ve been a Sonos  customer for years and I remember when it was the premier sound system hands down. Now, every day I question whether it’s worth investing in more hardware. For the last year or more the app is absolute garbage. Whoever runs the app development should be fired and you need to find a serious development manager. It feels like the app has been forgotten and is run by children. Guess what, all the fancy hardware is worthless without an app to actually make it work. 

PBiz:

I don't find your experience matches mine. I have 3 different controllers: Windows, Android and iOS.

I searched for one of my music artists and the results were returned for several sources: multiple streaming services and my own (local) music library.

So I don't experience any "disappearing" search input. 

The Android & iOS apps both return correct artist results and in the same order for my music library.

What I do see is a difference between the Android and iOS results of the search for streaming services.

For example, within the Spotify streaming service, there's a difference in the ordering of items found AND the actual sets of results differs, between the Android and iOS result sets.

Also, the ordering of the music sources differs: Android is alphabetic, i.e. Amazon, BBC Sounds, Spotify BUT Android misses out my Rayo streaming service completely.

iOS is comprehensive in that it finds Rayo BUT the order of services is not alphabetic.

However, this MIGHT all be due to the way Spotify returns its results and differences in the way the apps behave under each operating system.

The software versions I'm using were all updated earlier this week to the latest releases (for all 3 systems) sometime in the last week or so.

You haven’t said which operating system(s) your are experiencing faults with, so I hope this helps you decide what course of action to take.

And once again an update has been issued and my music library has disappeared.  And, once again i can't reconnect to it.  When will this ever end?  Is there a page somewhere in this community which deals with just this problem - the failure to add and keep the music folder running?  

I don’t experience the disappearing Search bar issue on Android or Windows either (don’t have iOS).

Regarding the order of the search results, I mainly use Qobuz and have it setup in the settings as my Preferred Service so the Qobuz results always display 1st. The other services then come up alphabetically.
Still have plenty of other issues though - just this week I have found that if I try to add an Artist (who I have browsed to from a track of theirs I am streaming) as a Sonos Favourite it adds some totally random track (not artist) to my Sonos favorites instead. 

I will probably regret saying this, but (touches wood) I haven’t experienced issues with adjusting volume, selecting play/pause or tracks skipping to the next track in the middle of the current track for quite a while now. The App usually opens in about 7 seconds and mostly cycles through the No Product Connected, No music selected displays before displaying the correct display and being functional. FYI I have two Play1s setup as a Stereo pair. 

Yes I agree, I've always had my speakers on fixed IP addresses, I wonder if that's why I didn't suffer as much with speakers going missing in the early days of the "courageous" app.

Search is working fine here (as attached) I just searched using your username and that brought back some results. Perhaps it’s something blocking things at your end, are my initial thoughts.

Ongoing NAS library issue, was hoping someone would know if there is a fix or workaround?

I’ve posted a few times but find it annoying that I can’t see whole library.
Some artists have more than 100 releases but Sonos on iPad/iPhone only shows the first 100. 
it means I only see first half of releases from these bands.

i can see whole library on Sonos controller on my laptop but not the other devices.

any help much appreciated 

Yes I suspect there is a ‘bug’ here - I only see a limit of 100 too. “Various Artists” is where I see the issue.

Hi Ken

Thanks for response.

I have a few artists who release lots of live albums and it takes me over the 100. I do not have any various artists collections but see that would be an issue.

Its frustrating as they are all good purchased albums and I do dip in often but since May, can’t access them.

A minor issue but I am sure it affects others too.

Please Sonos 🙏

Hi.Does anyone know if Sonos will bring back the home screen control we used to have on android instead of having to open app and the Amazon ultra hd badge sometimes shows but most of the time doesn't I have 500 mb speed and 50mb upload but I have heard it's the Amazon servers that's causing issues.

Sonos remain an absolute CLOWN SHOW. Nearly a year now. Still cannot access my local library. My “Senior Advisor” was apparently fired in the latest round of layoffs. CEO losing his job was months and months later than it should have happened. Stock price cratered. Sales have collapsed. This is what happens when you treat your customers like garbage. Meanwhile, I have a bricked system and the lack of any urgency remains a feature of every single Sonos employee. Bankruptcy would put us all out of this misery. New CEO has fixed precisely NOTHING.

local library is working here, both with a Windows and a NAS share using SMB v3 - it’s perhaps a case you’re using the SMB v1 or HTTP sharing protocol, although there can be other reasons why a share is unavailable to a Sonos setup.

hey, the app is still unusable, between freezes, speakers disconnecting from multispeaker setup during music playing to long lags, please fix this ASAP. I’ve been a sonos user and enthusiast for 10 years now but these many bugs in the app seriously start to p*** me off

Moderator Note: Modified in accordance with the Community Code of Conduct.