Fix & Optimize

Hi, so I have two Play 1s, one Play 3 and a Connect – had them many years working fine in an apartment, no problems at all. Moved house to a bigger place, and the furthest-placed unit dropped in and out – that’s ok, I needed to get better wifi generally, so I got a mesh system. Sonos stopped working, so I do a bit of research and find out that Sonos doesn’t like mesh networks – ok, fair enough.Next step was to wire the Connect via ethernet to the router (it’s the nearest), then set up the system, it worked for a bit but then stopped working and the system on the app greyed out, says it can’t connect etc. I then read that you should remove the network password in the controller app to make sure the Sonos uses its own Sonosnet and does not try to connect to the the wifi network, ok fine, I did that too and set it up again. I check that the WM is 0 on the connected units like I am told, to make sure it’s all set up right. I think I’ve done it and it works for a bit but then it all stops a

Hi,I have a Sonos Play 3 that i bought a few years ago. I have since i bought it had issues with both the Sonos app and via Spotify being slow to respond. It takes a lot of seconds until it responds. For example:If i increase or decrease the volume it takes near 5-6 seconds until something happens (this is for both the Sonos app and Spotify).  It has annoyed med a lot, but recently it has become so bad that it’s really frustrating and making me question the product. Would be great to get som assistance. Best regards,Leo

Hi, I have just started getting a speaker drop out on a pair of Sonos ones. I already have the lag if playing everywhere which I can’t resolve but now it’s annoying that one keeps dropping out. Please can someone help?  

Does the Sanus Extendable Wall Mount activate the magents in Arc that adjusts the EQ for the wall?

I have bought several Sonos products so far: Arc, dual Sub, dual Five, dual Play one. I have tried several options to setup my home theater. Two of them are: (1) dual Five as surround, paired Play one grouped as front speaker to enhance dialogue; (2) dual Play one as surround, paired Five group as additional front speakers. I can tell there are some noticeable differences in terms of surrounding sound effect and dialogue from these two setups, but still cannot decide which setup to go. Our family room is quite big 17*25 feet with arched ceiling. I wonder if anyone here had a similar situation. Any suggestions are welcomed. BTW, any suggestions on the orientation of Five as surround, horizontal or vertical?

For such an expensive brand, problem solving should be high priority, why is this not the case with all the problems the Sonos app has? Especially just fix the damn connectivity issue, most of the time my Speakers are useless. Until Sonos makes this a priority, I will not recommend Sonos nor buy more products.

Unable to pair Sonos Move with my device on bluetooth for the first time.I confirmed both are on the same wifi, software is updated, switched off and on the router, disconnected the app and turned on again. The chime and blue light turns on and then pressing again the button turns to blue light flashes. I tried several mobile phones and none can find the Sonos Move so, unable to pair.On wifi mode works well, never had problems.Can anybody help?

Hello to Everyone!I have recently bought a Beam, wich works properly with Sonos S2 app, it is ARC connected to a Sony TV, but I just can’t integrate Alexa in the Sonos S2 app, which - when I try to add Alexa - always returns, that this service is not available in my country (Hungary). Although, I have set up the ios Alexa app on my iPhone, with a Hungarian address, and Alexa seamlessly discovered the Beam. I can also give voice commands within the Alexa app (just as if I would talk to Siri on my iPhone, of course, in English) - and Alexa executes them properly, but the Sonos S2 app doesn’t allow me to add Alexa. I have linked my Sonos profile to Alexa, within the Alexa app, also. This means, everything works from the Amazon side, but the Sonos app doesn’t allow me to add Alexa, because of territory restrictions. Certainly, I would not like to create a new Apple ID with a fake US or UK address, just to be able to add Alexa to the Sonos app, because I’ve read, that is possible.Could you

I’m trying to add a second hand Connect:Amp to my S1 system to replace a ZP100 with failed power supply.  The remaining Zone Bridge and ZP100 is working fine.I use IoS app v.11.2.4. When selecting ‘add product’ , the app say the that it must be updated.  (I believe I’m running the latest version of the S1 app, 11.2.4.)  The app will not update, and I get error 1101.  if I opt not to update, I can not add a product.The ZP100 runs version 11.1 and so does the ZoneBridge I have rebooted all the sonos products. The network is running fine.  I am a network engineer and run my own enterprise FW.  There is no traffic from the Sonos system that is blocked in the firewall.

HelloI have a issues with sonos and spotify collaboration.Everything was okay for a year and it's broken since november last year. When I'm trying to play music from spotify the progress bar is runing, time is running but there is no sound and sometimes sonos is starting the last source of music for example tunein.I was trying to reinstall spotify app and reconnect the account to sonos app but after that i just can connect to my sonos speaker, before that procedure i couldn't even  connect to my devices. It's really annoing because i paid a lot of money for those devices and I can't connect my speaker throught the ethernet cable and even listen the spotify.Please I need your help, thank you.

First of all let me say that a great job has been done by Sonos engineers in software development and must be recognized. However, as mentioned by Sonos itself, the use of different IOs devices for sound optimization does not always work correctly. For this reason, no Android device can be used. As you know, the ipad devices can be used with external microphones such as the UMIK-1 for frequency response analysis. https://www.minidsp.com/applications/acoustic-measurements/using-the-umik-1-with-audiotools-on-ipadWhat about to develop the Trueplay application on IPad with UMIK-1 as quality microphone? I recognize that such software development cannot be considered a priority, but for installers and audiophiles it could be a powerful tool.Apologise me for the bad english. 

Alexa routines work fine to play music from one Sonos speaker or let Alexa say things like the time on a given speaker. But I cannot get this to work multi-room. The Alexa announcement feature is meant to let Alexa say something on all speakers, and it indeed works across Sonos and Echo Dot when activated by voice command – but not if I activate an announcement through an Alexa routine (although I can select Sonos and Amazon devices here).Has anyone been able to make this work?Thanks!

Play:5 2QS02 Picture is from another community memberHello,I started this specific topic on the 2QS02 power mosfet driver because maybe someone figured this out already.The “no power” issue is related in my case by the lack of Vcc voltage on pin7 on this driver IC 2QS02, as in the respective Infineon datasheet.If I manually apply 12V on pin 7 then all is good, the power comes back in the secondary. At least it means there is nothing wrong with the IC.I know, I could power the driver IC externally, right? But then it will not be Sonos anymore…The supply voltage of this IC is related with that small 100uF 25V small capacitor located between the two big main 400V ones. I cannot see from where that 100uF capacitor is being charged, to be able to supply the power to 2QS02. There is anyone who figure-it out this part of the power circuit?Thanks

I keep loosing the speakers all the time, it seems to have started after the new app came out.I have hardwired a couple of times, but the problems keep returning, daily basis. This is not workable anymore! Please fix this! Kind regardsMartijn Balhuizen

Hey,I’m having a bit of a frustrating problem when Sonos frequently says it has lost connection to Spotify when trying to play either via Alexa or S2. I’ve tried using one for the Sonos devices on Ethernet or Wireless and the problem is persisting. On the odd occasion it will work however!

Hi there, I have a Sonos Play 1 version 11.1 and it’s been fine for a long time until today I notice that playlists on the My Sonos are intermittently appearing and disappearing. I usually see Recently Played, Albums, Playlists and Stations but sometimes when I start up the app the Playlists section is missing.    I’ve deleted and reinstalled the app and rebooted the speaker but this doesn’t fix the problem. I’m running the app on iPad and IPhone and both devices are affected. Has anyone else experienced this problem? Thanks, Dave        

I got a connect amp it was working and then when I came home tried to play music and no sound I've tried new speaker wire and even tried different speakers still no audio it shows that it has sound  in the amp  at least the bars are moving no flashing lights  ive also reset several times too diagnostic number  71709510

We have recently moved house and I am trying to install our Sonos system that worked fine at our last house. It comprises Bridge, Play 1, Play 5 (x2) , wireless dock and ZP90 zone player and controller pad.I have the S1 app on my iPhone and have switched off all items and (starting with the Bridge) connected them one at a time with the button held down before and while powering on.Issues are:the bridge appears to be connected (with ethernet cord - white light on solid) but nothing else connects to it. The Play 5 units work as a pair if one of them is connected by ethernet but not otherwise, when working they show correctly on the S1 App and can be controlled that way. The zone player doesn't connect or show on the app. I haven't tried the other items yet. The controller doesn't find any of the Sonos products  and only identifies the controller and the Bridge under ‘about my Sonos system’.   When I tried to reset password on my app this didn't seem to work and appears to be identifying

Not quite sure where to start.  I've had Sonos for several years now.  These days I use it mainly for streaming functionality and radio listening.  But I have a very large music library on my PC that I used to also listen to on the Sonos and would like to again.  I would also like that functionality to be available from my Ipad and Iphone.  My library exceeds the Sonos's capacity and I for awhile tried to get Plex working without success.  So I haven't tried to use the library for some time now.  I am having multiple problems.  First of all, is there a way to access a limited portion of my library via the Sonos (almost like accessing a playlist rather than the whole library?  Also, when I try to enter the path to my music library, the path disappears the next time I try to access it.  When I try to access things from my Ipad or Iphone, I get a "computer not responding" message even though I have configured the firewall to allow Sonos through and my wi-fi (Google mesh network) is good a

I’m having some volume issues... or maybe not? Is it wrong to expect the playback volume of my turntable to be the same as streaming audio when switching between them? When I go from streaming a song to then playing something on my turntable there’s a noticeable drop in volume. I’ve tested this by playing the same song / artist to ensure parity.   I see a few posts here about audio being too quiet and some not playing at all, this isn’t that issue - the audio is decent through the Line-In, it just isn’t consistent with streaming playback.  I have a Technics SL1210 turntable going into a Pro-Ject Phono Box E pre-amp, going into a Sonos Amp which broadcasts to a Sonos One and Play:One speaker.  My app settings are as follows: Line-In Source Level: 5 (has been 10, see below)Autoplay: OnAudio Delay: 2000msUse Autoplay Volume: offAudio Compression: Compressed   While the turntable is playing I have changed the Line-In Source Level between 2, 5, 8 and 10, you can hear an obvious volume diffe

I have a simple set up - a Sonos “Connect” cabled to a NAS drive with my music and cabled to a Devolo powerline adapter which connects to my router.  The adapter also provides WiFi to my music room.  I use an ipad as a controller (or an android phone as a last resort).Since I updated my Sonos controller software late December/early Jan 2021, my sonos playlists have disappeared.  They are visible on my android phone but not on my ipad.  I can go through a convoluted process that seems to recover them but it really is a pain and quite frankly, those that I demo the system to find it laughable.I have been in contact with Sonos Support trying to either get this fixed or registered as a problem but no joy.  To be fair they have been responsive but have concluded by saying that it could be the Devolo powerline Wi-Fi adapters I use to connect my music room to the internet.  Short of a 30m ethernet cable dangled out of an attic window, I have no other practical way to connect the system to the

Is it normal that the Sonos full mesh Spanning Tree Topology is always changing? We have about 20 - 30 Sonos devices communicating together and two Sonos boost devices that plug into our network.Every 4 minutes a BPDU with the Topology Change notification is sent from either one of the Sonos boost devices causing the edge switch on the production network to flush its CAM table and forward the BPDU with the TCN bit set to the root bridge on our network which will also flush it’s CAM table. The switches on our network run 802.1w (RSTP) so when the BPDU with TCN flag is set the switches set their aging timer from 300 seconds to 15 seconds and flush out their CAM table on all ports except for the port that received the BPDU and also ports that are actively communicating.I really don’t like the constant Spanning Tree Topology changes coming from the Sonos full mesh network affecting switches that are used on a enterprise network.  What is the best way around this? Would using 802.1s (MST) w

For some reason i cannot see any of my playlists on “My Sonos” I only have Resent, songs and stations.Until today it was only an issue on my ipad, but not it is also missing on my Phone.An update maybe ? 

I feel that the volume of Alexa’s voice should be able to be set independently from the Sonos volume. For me, it is too hard to here her voice over the sound coming out of the Sonos speakers. Thoughts?

I am very dissapointed to see that the New Sonos 5 does NOT have voice recognition built in. As a family of 5 people who all use my current Sonos Play 5 Gen 1 using an Amazon Echo Input which is plugged into the Play 5 via the 3.5mm Jack lead to talk to the speaker. I currently am subscribed to Amazon Music HD family plan. I would like to upgrade my Sonos Play 5 for the New Sonos 5 but I am struggling to justify the price for an upgrade which would simply enable me to use the new S2 app on my smartphone. I feel that the rough cost to upgrade (£400+) for this speaker is a lot of money for not much gain. This is why I was so disappointed that the Sonos 5 doesn’t even have voice recognition built in! 😳 I don’t buy the argument that music boffs prefer the item without this option as surely if the product is simply made with voice recognition built in, the customer using the product simply has the option to either turn this facility On Or Off. Quite a simple solution! I’m sure other people