Fix & Optimize

I have several problems: The music from the library skips regularly, some of my players keep on disappearing and reappearing from the app and the app says "cannot browse music" or "cannot play music". I don't have any device that could interfere, I have changed channels to 6 and 11 with no improvement.We have 3 Play:1 systems and are getting very annoyed with all the problems we have. 

Hi therei have a radio station that I have played previous, when I ask google to play it she says ‘Ok playing Classic hits’ radio station on tune in…then she says..’Sorry, I can’t find what you are looking for’.…Any suggestions please?Thank you

Hello,My Sonos play 1 won’t reset after moving house and changing router. I’ve attempted the reset many times but the light just stays solid white so I can’t connect. Please help. thanks

Diagnostic no 1820201175 my pair of speakers used to worka week earlier started short silence, resume, silence, resume, just like laggingand specifically when use the Netflix app on Apple TV 4K, sound suddenly goes out of sync, I can hear the actor spoke twice of a sentence. I need to reconnect the speakers to make it work again, but a while later it will go crazy again appreciate it to give my some hints to fix it

Hi, I have a Primephonic account, what is the maximum Primephonic playlist size, or number of tracks, that I can play via “Select a music scource”I am using the S1 appThanks in advance for help

entirely wired Sonos system except I added a new One SL in order to use airplay 2 from an Ethernet connected iMac. the airplay speaker drops frequently, despite being near hotspot. channel 1/6/11 all same. diagnostics 632444701

Purchased my second sonos 1 in December, and noticed sometimes when music is playing, Alexa will not respond to me! The volume of the music is never too loud and the mic is enabled, if I stop playback via the Sonos app,  Alexa then begins to respond again. I do it and never had this issue with my other Sonos 1 

I don’t know if this is relevant, but I recently upgraded from an iPhone 8 and to an iPhone 12 and have yet to use my Sonos via my new phone because of the problem outlined below. I never had this problem with my old phone.I have Spotify Premium. Both iOS and MacOS Spotify apps recognize my Sonos Play:1 but will not play through the Play:1 speakers. When I try to connect to the device from the Spotify apps, I get an endless “connection” animation but nothing happens. In MacOS, if I hover over the connection animation I see the message “Spotify is not active on this device”, meaning the Sonos speaker. In the Sonos 2 app (originally encountered this issue in the Sonos 1 app before thinking an upgrade to Sonos 2 would resolve the issue) I can see all of my Spotify songs, etc. I can log in to Spotify just fine. However, when I tap a song to play I get the following error message: “Unable to play [song name]  - the connection to Spotify was lost.” It then skips to the next song and the same

Hi , I am using Apple Music through my Sonos no problems but I made a new playlist on Apple Music 2 days ago and it won’t sync to Sonos I have edited other playlists and changed the names etc and it changes on Sonos straight away but the new playlist still won’t appear still also I have 2 copy’s of my workout playlist and 2 copy’s of the purchased play list can anyone help with this ? 

I've recently got a new router and with this a few network settings changed, as of now after a few minutes my BEAM disconnects when I airplay any content to it. I would like to remove the old network and 'refresh' the network settings by adding it again. I do not wish to change my password as this will result all my devices in my household 100+ to lose connection and it's really not a road I want to go down to. Any input is highly appreciated.  I have tried to give the BEAM a dedicated IP address but it does not want to use my new router settings..

I cannot believe that by using a shared mobile data plan that I cannot connect and stream to my Sonos system. Apparently, read in the very fine print, by choosing to not go with a “routed” plan this configures my sonos speakers defunct!!I am outraged that such an expensive system is so badly technically managed. Especially with the world as it is today people having to work from home etc, not everyone can have a routed system. It is outrageousI, as I said, am horrified. Very very bad system pick-up. OutrageousI will never ever buy a sonos product again & I will shouting from the rooftops about this horrible inconsistency !!

I have a Google Hub. Before adding the Sonos Beam, I could play Pandora from the hub, and the hub's display would show what was playing on Pandora and basic controls (for example, I could thumbs up/down). Now that I've added the Beam, the music plays from the Beam - which is perfect - but it no longer displays Pandora on the hub. I have to go into the Sonos app on my phone to see what's playing. But, if I say, "Hey Google... play Ella Fitzgerald radio on Pandora on kitchen display" (which is the hub), it displays Pandora on the hub, but the music also plays from the hub and not from the Beam.How can I play Pandora (or whatever, really) by voice control to my hub, have it display on the hub, but play on the Beam? The Beam is set as the default speaker for my hub.

Anyone experiencing issues with Sonos Boost and Powerline adapters where plunged into the same router? I’ve setup Boost through which I have c.5 Sonos devices with the Boost connected via ethernet to my router. All plays fine, everything happy.However if I then activate my TPLink AV600 Powerline main connector (connected via ethernet to router and plugged directly into power socket), the router loses all connectivity. Sonos goes offline. Switching off the TPLink AV600 main connector and the router recovers and Sonos recovers. And vice versa. Switching off Sonos and enabling TPLink AV600 Powerline main adapter and the rest of the network is fine, all TPLinks operate normally. Then powering up the Boost (whilst its connected via ethernet to the router), takes everything offline again.V.frustrating.Anyone have any ideas?I was assuming an IP address clash but doesn't seem to be it.

How much will the sound be impacted if I create a recessed shelf or cavity for the Arc of Beam soundbar under the TV?  The Arc has both side and rear facing speakers so I fear that a small recess in the wall would create a problem.  It looks like the Beam only has side speakers and no rear speakers to it might be better to at least recess partially.  My goal is to either fully recess and use speaker grill fabric to cover the recessed speaker or have it partially recessed so the front on the soundbar is even with the front of the TV, i.e., 2” from the wall.  I have a Samsung “The Frame” TV and want to have a soundbar blend with the wall or the TV as much as possible.

Hi All,Recently I’ve had problems playing any track over 30mins in length on Sonos via the music services provided by Amazon & Calm. I get the following error very consistently,“unable to play - connection to Amazon/Calm music lost”I never had this error previously. Everything was working fine.Any tips for how I might be able to diagnose the issue/fix it?

Hello, I have 4 x Sonos Play 1s in different rooms. When playing music from my music library on the laptop, the music typically cuts out after 3-4 tracks. there is no error message - it just stops playing. I've tried changing the wifi frequency (as per some community advice) but this only worked briefly - it’s gone back to being incredibly unreliable.  Intriguingly, if I play Sonos radio from the laptop it’s fine and will just keep playing until I turn it off - the cutting out is only when playing tracks from my Sonos music library. I'm now wondering it is something to do with my laptop going to sleep because…. My other big problem is this: I have the Sonos app on my phone. If the laptop is on in the house somewhere, then I can control the Sonos and play music from my phone. If the laptop is off or asleep, the phone app will only play radio on the Sonos - if I try to select some of my music, it shows it on the phone screen but then I get the spiral of ‘trying to connect’ and it ultimat

So I'm a huge sonos fan, and recently upgraded to the Beam, which is my first sonos device with Google Assistant support.One thing that google has improved is reducing how chatty the google nest mini is when you turn off lights. You can see them turn off, so having it tell you that it turn them off is a bit over the top.I noticed the Beam does the old behavior of repeating back which lights are being turned off.I'd love to see the Beam updated to not do this.More Info:https://support.google.com/googlenest/thread/10509024

I have just reset my Sonos One and updated the software. However, Sonos Radio cannot/will not locate ‘Wave 105’ radio based in Hampshire. It did so before the update. Are there any licensing issues that prevent this?THanks 

Hi allSince about a year prior to JAN 2020 I am using:sonos beam 12.2.22x symfonusk satellites 12.2.2Sony KD75XF7596 For some reason now the system is only now and then activating the surround speakers. it used to play everything even ”false” surround from old movies or youtube, recently i tried the tv settings (audio options on remite) which helped and activated but now it is no longer working with everything. Only when a new movie or source it is active it is soo frustrating that my gear just gets disabled due to an app update.. anybody has any idea?  bestTom

Hi,I have a Sonos Play 5 (Gen2), see below the information from controller (most recent S2 version) Associated Product: *local IP address*---------------------------------Play:5: SalonSerial Number: XX-XX-XX-XX-XXSonos OS: S2Version: 12.2.2 (build 61183220)Hardware Version: 1.13.1.9-2.2Series ID: C201IP Address: *local IP address*WM: 0 So, the speaker is connected through cable to the router (it’s internet box acting as router, from french operator Free). When in use, no problem: able to stream music from local library or from on-line music services, app is able to connect to the Sonos.Then, when not in use, after a while, the Sonos seems to get disconnected and disappears. It is not any more reachable from the controller, nor streaming services nor apps.The solution is to force renewal of IP address by unplugging and plugging the ethernet cable or switching off / on the Sonos speaker. So, not very convenient…I tried various configuration of the router (e.g. allocating fixed local IP a

When I stream a movie from Netflix onto my MacBook Pro in the Safari browser, then pause the movie, then unpause it, the sound is no longer playing on my Sonos Amp connected via AirPlay. I found numerous other people with the same problem on the Internet but no solution. This is obviously not acceptable.

Hello, my sonos system is as follow:1 arc + sonos One surrounds1 Symfonisk Bookshelf1 Symfonisk LampMy wifi network is a mesh one, with a Fritzbox 7530 router and one FritzRepeater 1200. Wifi signal is very strong in the whole houseArc and Bookshelf get their wifi signal directly from the router, and work without any problem, very stableLamp is getting signal from the repeater, which is located 3 meters from the lamp, with no obstructions (just a door, but always open), and it is not stable at all. Sometimes I can listen to music for hours without any problem, sometimes it stop playing after a few seconds, becomes unresponsive and disappear from the the Sonos App. Usually unplugging it and the plugging again fixes it.Any of you guys ever had a similar problem, and if so how did you manage to fix it?Wiring any of the speaker directly to the router is not doable, I may be able to wire one to a mesh repeater, but only as a last resort

So we regularly use Google assistant ambient sleep sound when going to bed. Everything works fine over all, but the only thing bumming us out is that the ambient sound is only playing from the Arc, is it possible to make it play it from all speakers?I’m guessing it only plays the sleep sound from the Arc like Google assistant voice does? Is it possible to allow Google assistant voice to play trough all speakers as well? 

Diagnostic Submitted:  1389803671Ever since upgrading to S2, my Sonos system which had been working for years without issue has started to randomly/intermittently stop playing audio from my Music Library (stored on a WD PR4100 NAS), although the controller shows the track is still playing. This can occur from only 2 mins into playing, or after 30mins. Rarely can you get more than 30 mins. It is occurring more and more frequently to the point we cannot get to listen to music for more than 10-20mins. This does not appear to occur when streaming radio stations from TuneIN. I have followed all advice regarding similar issues, checked WiFi signals, channels,  interference, different wifi router, powered off all speakers, then on one by one, etc. All other devices are working fine at the time of failure.I thought it may be due to NAS going into sleep mode, but have tested while NAS is being consistently accessed, and also turned off the sleep setting.I have found that removing and re-adding

I'll submit a report when I can duplicate the issue. But until then, here are the details: - Connect: hardwired - 2 Play1's: wireless - 1 Play3: wireless - Static IPs for all four speakers - Unraid docker for Plex for music server -  all files are FLAC16/44  I'm having the following issues since upgrading to S2: - music will randomly stop playing on different speakers, then come back on - improper formatting errors but I'm meticulous with my music, so the errors about proper formatting are not related to the FLAC files. They play on my computer just fine. - unable to turn off the wireless option on the Connect, says that there is no Ethernet connection. Router says it is transmitting via Ethernet, so I'm not sure what that is about. Those are the three big ones right now. The idea of having to redo all four again is not appealing. It feels like resets are needing to happen too frequently. Again this issue is primarily occurring with local music. I have lost connection with T