Fix & Optimize

I have been having problems the last 6-8 months with staying connected when first starting up Sonos.I pitched a detailed question another forum which i’ll paste below. I have since learned how to run the reports that produce the Network Matrix diagram. I’ll also paste that below. I’m hoping some of you might explain why 2 of my speakers are white.The orange and RED I assume are bad. My description pasted below does not note that the ISP router was placed right next to the house electrical panel.  i also tested my wifi near all my speakers and am getting 50-70 mbps download speeds  I have 5 Sonos speakers and a Sonos Connect (see details below). I love it.I primarily stream Spotify music thru the system via WIFI only. I do not use the Sonos wired (sonosnet).I use an iPad and iPhone 8 to access S2 and Spotify.My issue is with Sonos cutting out when I switch from as example my daily playlist one tor 2. It may continue to play song 1 and then slowly merge to song 2 with fits along the way.

Hi - I’ve got very limited space in my flat and have had to keep my One SL on top my Port - do you think that the vibrations from the One SL could damage the Port over a long period of time? 

Hi all can't find anything online about what I'm trying to achieve so I thought I'd reach out here.I have a Arc, sub gen 3 and two play ones acting as surrounds in my living room which is all great but in the summer I'd like to take my sub and two play ones out in the garden to play music and not involve the arc.I'm trying to replicate this set up in my living room but the arc keeps butting in,if I unplug power to the arc everything else is greyed out on the app which is what I'd  imagine would happen if I physically moved out to the garden being on the same WiFi and all.Any can or can nots would be much appreciated .Even if I could set up a different Sonos account on a tablet/phone but using the same WiFi would be something.Thanks in advance 

Playbar sound is cutting in and out while watching cable tv, streaming and internet TV. I disconnected cable HDMI but sounds still cuts in and out. When sound is out, white light on side of playbar blinks and when sound is out. Diagnostic 1909477452.  Thanks 

Hi All,Since S2 App update on Friday I lost a Sonos Play 1 Gen1 speaker from my system, I have 2 . Managed to get them all recognised on the App but they will no longer Stereo Pair , I just get this on the app. Any help would be appreciated .  

I have a system that includes a Sonos Five, two Sonos One speakers and a Play One. I set it up around Christmas time and it was running fine. Recently, very occasionally, the speakers are intermittently cutting out. Would a Sonos Boost connected to my router help solve this problem?

Does someone's sonos move on one side get a little hotter than the other? It happens to me on the right side if I look at it from the front. I do not know if it's normal...

So my Sonos playbase has been giving me issues.  I’ve tried factory resetting it and still can’t find it.  what would you recommend?

hello. I have an Arc paired with two one SL as surrounds. One of the surrounds is buzzing when the volume in the movie gets loud. Purchased at Best Buy. Sounds like a blown speaker. It’s been like this since first installed. Do I bring it back to Best Buy or deal with Sonos direct. Thank you. 

Every day without failure I go up to my bedroom around midnight and my mobile cannot connect to the sonos system. I have a new Play downstairs that sometimes is available but neither the One in the bedroom or kitchen are visible. I reboot my hub that does not work, I reboot my phone that does not work then for no reason its suddenly all okay.  My phone and the Play are 5ghz and the 2 x One are 2ghz could that be an issue? I am very technically savvy but this has stumped me   

I have a Sonos Port that is connected to my Yamaha RX-A770. I have tried it wired and wireless but this issue remains. When one song ends and another begins (streaming from Spotify) the music stops for about 10 - 15 seconds on the Port. The rest of the speakers in the house continue playing. I’ve tried making everything wireless and tried using wired for the Port and speakers that are near an ethernet outlet. I ran a diagnostics this morning during the problem (38917787). Can someone review and provide suggestions?Thanks 

I received a Sonos 1 (gen 2) for Christmas and haven’t been able to get it to play my Amazon playlist since I got it.  If I ask it to play it via Alexa it will do so, but I keep getting “Requested operation failed.  Please try again” when I try and access it from the Sonos app on my Android phone.  It’ll play the playlists that Amazon has created using my music (My Music Review 2020 for instance).  It’ll also play albums and singers from my collection but it won’t play my playlist.I’ve removed and re-added Amazon Music from the app; I have uninstalled and reinstalled the app; I have moved the portable phone which was too close to the Sonos.  Nothing has worked.  All I want to be able to do is manage my playlists from the app and it is getting very frustrating that two things that are supposed to work seamlessly aren’t.

My Move works great if it's already playing something when I take it off its dock. But once I stop the play, it won't be visible on the app again until it's back on the dock. Any ideas?

I live in an apartment building with a lot of 2.4Ghz interference.  Signal scans would often show upwards of 25 battling 2.4Ghz signals, and that’s the environment in which I was trying to get Sonos to behave.  I tried wireless first, which was a disaster.  Then I got a Boost, which helped somewhat, but not enough.  So I hardwired one of the speakers, then added the Boost, then hardwired a second speaker plus the Boost, and everything would work for 30 minutes or so until my neighbors came home, or until I decided to use the microwave (!).Over the past year or so I took advantage of the upgrade discount to get rid of my abominable Play:1s.  Then yesterday I finally decided to replace those terrible Gen1 Ones with One SLs, hoping that being 100% 5Ghz compatible would be my ticket.  After setting them up, rebooting my router, and confirming that all of my Sonos speakers were hooked up to 5G...hallelujah!  Rock-solid connection, amazing sound, AirPlay FINALLY works dependably.The moral of

Hi. We have 2 Sonos One with Alexa, one "kitchen", one "living room" Living room is the older unit. When I ask living room to play BBC radio 2, she goes through the routine, but the station doesnt play, but when i do the same on Kitchen, the station does play. Both speakers are on wifi, less than 20 feet from the wifi hub and our current wifi speed is 40mbps. Can any one help please?

Jeg har en playbar og en Sonos SUB koblet sammen, men nu hvor jeg skal sætte musik på over Spotify eller igennem tv’et er det kun sub der spiller, eller det lyder sådan. Er der andre som har oplevet det? Og det er fra den ene dag til den anden.

Hi, I just bought an Arc and a Sub3, but to be honest the sound quality of the Arc is really poor! When performing the Trueplay settings, the ‘beeps’ sound great and they fill the entire room. But as soon I play music (or tv audio) through the Arc, it sounds flat and lifeless. When I place a JBL Flip4 (€75!) next to it, it fills the room with a more pleasant sound. Dolby Atmos content (Netflix) sounds a lot better, although it still doesn’t feel like sitting in a ‘sound bubbel’  I can’t believe that the Arc isn’t capable to create a way better sound than it does now. Is this a software issue? I really consider (with reluctance) to return this set and move to another brand.   

Hi all,I’m fairly new to Sonos so please forgive my naivety. I have a very simple set up, ie from my Sony TV I have 2 x active Yamaha HS7 speakers simply connected from the headphone jack in the TV to the powered speakers with a 3.5ml cable that splits in to two that connect with XLR jacks directly in to the speakers. So the TV is essentially muted and TV audio is played through the Yamaha’s.  I also have a Sonos beam in my bedroom. Which I send music too via wifi mainly using Spotify. I would firstly like to add my powered Yamaha’s on to the Sonos network and think the easiest way is with a Sonos connect gen 1 (old school I know). These are my questions:What’s the best way to make that connection as I understand if I connect my TV to the Sonos connect and then to the speakers it will be great for just streaming music to the speakers but for TV audio there will be a delay and will be a sync issue between the TV picture and audio. I know the connect is not designed for any audio visual

I genuinely dread setting up my one sl on a new network -- why is it so difficult?Does anyone know of alternative methods to setting this product up other than using an ethernet cable - I’m on vacation and did not bring one. 

Does anyone else think this service is poor?I have 2 speakers which are both good, but because I bought them separately I now have to use 2 Different apps, and I can never connect straight away it takes ages to pause or turn up or skip songs. Too frustrating for the price. 

Diag: 1559091748I’m getting problems with one of my pairs of Play:1s being out of sync with each other.  This has happened a number of times over the last few weeks, and the only fix seams to be to unpair and repair them.  I’ve even switched one of the speakers with one from another room, but the problem has come back.  Currently I’ve sent them up as two different rooms, and just paired them as normal.  Yes, I loose stereo, but at least that might work.Bit of a rant, but I getting a little fed up with Sonos reliabilty issues at the moment.  I have 10 zones, so have been pretty deep in Sonos for over 10 years, but I am geting increasingly tempted to switch to another system, espeically as there are several options these days.  I know that the only think I’ll get back from support is “Theres a lot of interference on your wi-fi, try changing channel”, that’s the go to response. 

Hello All,Moved into a new property with built in speakers in the ceiling. I’ve purchased a Sonos amp to run these and it’s working great. I now want to connect my Alexa devices to this amp (wirelessly). But Alexa doesn’t seem to discover the amp, I had no problem with this in the old property with an older gen Play:1.  Any help would be hugely appreciated.  United Kingdom Cheers, Patrick 

Hi,I’m writing this for my father who have problems with his Sonos system. The problem have been present for a while, and we've tried several things. We have also contacted Sonos support and tried what they suggested - but the problem is still there.The system right nowBedroomA stereo pair of Play:1. Wirelessly connected.Living RoomSonos Beam (connected with ethernet to the router)Sonos Sub (wirelessly connected)Surround speakers - two Play:1 (also wireless).The issueThe problem is usually that speakers disappear from the app. As of right now, the speakers that disappear are the stereo pair in the bedroom. A restart of the speakers in the bedroom (unplugging them) makes them appear in the app again. The bedroom speakers did never disappear when he used a wireless setup.Other versions of the problemWireless setupWhen the system was using a Wireless setup (with the routers WiFi) the surround speakers usually was the ones that disappeared from the app. The bedroom speakers, the Beam or th

On certian apps like YouTube and the wwe network the rear speakers (play ones) stopped working..but all other apps work great like Amazon,Netflix and regular cable..any ideas?

Just a note for others, my SiriusXM account just stopped playing this week on SONOS, and per the advice here on the community and then from SONOS Support (Case #02556297), I tried removing and re-adding my account credentials as a music service.  Then tried changing my password and waiting 24hrs as instructed by support.  None of this worked; I still could not play SiriusXM over SONOS - just kept getting an “Account not Found” error.  It would play fine on any other device or app, just not SONOS.Today I tried also changing my SiriusXM Username along with the password, and it worked immediately, I could re-add the account on SONOS.  What seems to be the key here is changing the Username, not just the password, I assume that causes a refresh with the account credentials database.Very frustrating that SONOS support could not advise me of this apparently critical step when contacted.I still have no idea why my setup stopped playing SiriusXM after years of continuous use...but this seems to