I have a system that includes a Sonos Five, two Sonos One speakers and a Play One. I set it up around Christmas time and it was running fine. Recently, very occasionally, the speakers are intermittently cutting out. Would a Sonos Boost connected to my router help solve this problem?
A Boost could help. Have you reset your router? Are you able to connect any speaker to your router or network with an ethernet cable?
Thanks
Do you think connecting the Sonos One to the router would solve the issue?
When you wire one of your speakers to the router you create a SonosNet mesh network which usually improves the network performance from your Sonos speakers. So if you are able, I would try this option before getting a Boost.
Thanks
After you wire one make sure you pick your clearest channel for Sonos use, you can only pick 1, 6 or 11.
Do the wire-one it even if you need to move it somewhere for long enough to test. If it doesn’t help the Boost is unlikely to help either.
Once wired if you still see issues check the Sonos Support FAQ for WiFi interference tips.
Thanks
You can change the SonosNet Channel in the Sonos app under System > System Settings > Network.
Thanks
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.