Fix & Optimize

Most of the speakers are connected through ethernet. One device is also connected though ethernet but it blocked by my network because it shows up as an “uplink” instead of giving the device network. This is because the device is connected through SonosNet instead of ethernet. How can I force the speaker to use the ethernet and only use its wifi for other speakers that aren’t connected through ethernet?To have best experience I should suppose I try to connect as many devices through ethernet and not spamming my internal wifi-network?

Hi, I have an Apple TV 4K and old TV with no HDMI ARC/eARC capabilties, i would like to buy Sonos Arc.If sonos user can confirm if Apple 4K TV can airplay dolby atmos to Arc.i understand IOS 14 added new features.

Been having issues playing tracks stored on the WD NAS drive. Current setup is Sonos boost wired to a switch hanging of the 1st Tenda Nova MW6 node. NAS is also plugged into this switch. The Nova is configured as DHCP (192.168.5.xxx) with the BT Smart Hub 2 running a separate network (192.168.1.xxx)The Sonos app sees all the tracks on the NAS drive but when you try to add one… I get the 701 error. This happens on laptop with the PC controller and the Sons App v2. Diagnostic ID submitted 1966860740 Thank-you in advance. Kind regards,

I have two Sonos Ones and set up Google Assistant through both.Google Assistant CONSTANTLY activates when we are having conversations that do not even use the word Google, when the TV is on and a character says anything vaguely resembling those words, and sometimes just randomly when there is no noise happening at all. Super over it and ready to turn it off. Anyone have this issue or any idea how to fix it? I do not have an option in my Google Home app on my phone (Pixel) to turn down the sensitivity of response and don’t know else to do.

Hey found the fix to this issue and wanted to share it here.First enable Sonos from System Preferences, Security & Privacy, Privacy, Accessibility (check Sonos)Turn the Firewall off.Route: System Preferences, Security & Privacy, Firewall (turn it off if it’s on)Uncheck File sharingRoute: System Preferences, Sharing, uncheck File Sharing if it is checked.Then, if Sonos is installed, uninstall it from within the app.Route: Click on Sonos, Uninstall then install the newest version from Sonos website and try adding your Music LibrarySonos, Preferences, Music Library, click on +, Another folder or a drive connected to my computer,search the location, Next, Add admin pass and voilà. Spent like the whole day following articles and googling until this method worked. Now I am listening to my iTunes music. CheersJaime  

I have 2 Ubiquiti UniFi Lite WiFi Access Points in my house. The WIFI is excelent, the speed is good (300mega bits), I don’t have Amy issues ro problems Within the WIFI connection with any of my devices (Ihopne, IPad, TV, PC, MAC ect...).   I do have a hugge problem with the WIFI and Sonos. I have a AMP, one and Beam. 3 times the sonos support has helped me get the Sonos up and running. But each time after some time (days/weeks) the Sonos app can’t find the speekers/roomes, and I have to start all over  last time the Sonos supporter and I had to give up the installation. Sonos support can’t help any more and I’m stuck!   My last guess is that it could be a WIFI problem between the accespoints ans Sonos.    DO YOU HAVE EXPERIANCE WITH WICH SETTINGS “UniFi Lite Access Point” SHOULD HAVE TO FUNCTION WITH SONOS?

I am getting a significant amount of buzz with the subwoofer. Very loud. It is noticeable when hooked up to the Sonos Amp. If I disconnect the RCA wire, it stops. I tried to change outlets but it did not help. I changed RCA cables also with no improvement. Again, it is only when the RCA cable is connected to the Amp, it does not occur if the sub is powered on but not connected.Is there something wrong with the Amp? I cannot use the sub like this; it is intolerably loud.

It seems that songs are shown by track number - however, song 10 is sorted before song 1…Is the track number sorting not done numerically?? 

HI, I have issues connecting to Tunein,  mostly where I am trying to listen to previous episodes (live radio seems to work OK - I mostly listen to BBC service). Sometimes when ‘listen again” playback does work, it will stop mid program and then I get the “Unable to  play...unable to connect”. I can always go to live radio at that point and it works 100% of the time - no connection issues. I have removed and reinstalled the Tunein service, rebooted devices etc.  I created a diagnostic report 1122795564.  Many thanks for your help

I have two playbar’s and nine play 1’s throughout my home.  I’ve grown the system over the last few years. Recently, I noticed my surrounds attached to both playbars were not working.  Checking the app, I noticed two ?’s next to the surround option.  So I removed, the surrounds, factory reset them, went thought the process of adding them back to the system and everything is fine until I try to add them as surrounds.  At that point, it just runs for a while and then says an error has occurred,  I’m then forced to start all over with factory resetting the play 1’s. I’ve run this config both upstairs and down for a couple of years now, without issue, but now I’m unable to get them to work again. I have updated the app to ensure I’m using the most recent code, Any ideas?

I have a Sonos Play 5 that now won’t connect to Wifi.  It’s been fine for 3+ years.  Works fine with an ethernet cable but just won’t connect.  Tried absolutely everything except mucking around with the BT internet which BT said would be a mistake.  Anyone have any other suggestions?

I have my Apple Music account linked to Sonos. When I browse “My Music” in the Sonos app, I can see all the albums that I have downloaded on my phone, but some (or in some cases all) of the songs are grey’d out. When I look at the same album on the Apple Music app, the songs are all available / not grey’d out. Any ideas / advice, please?

Sonos move does not recognise google assistantOk so I got 2 Sonos move speakers connected to the wifi with the sonos app. I also have Google assistant installed on both of them.Now recently like 4 days ago I can’t use google to play music on my sonos. Weirder yet when I open the sonos app it says I cant find both sonos devices on the network. I check both speakers were on. I tried different machines phones/tablets same result. Funny thing when I said google commands like “turn lights on/off” it still worked. But when I tried the commands “play top40” it says something along the lines: “Sonos will play top40” followed by “Cannot play”.I tried to reset the speakers (process of turning them off and on the charger pressing some button). I reconfigured/installed them. I added the speakers again and tried to install google assistant. The first try it works, but when I give the command “play top40” it says again something along the lines: “Sonos will play top40” followed by “Cannot play”. But

I’ve had my Sonos Arc connected to the LG OLED c8 tv since I’ve owned the arc (about 6 months)For no reason, today it will no longer connect. The error message reads: A device is interfering with the HDMI connection. Disconnect any other home theater products, then try again.I’ve messed with all the settings. I’ve tried the good old unplug and wait and re-plug it in trick. I’ve tried turning off CEC and turning it back on. I’ve tried switching out HDMI cables. Nothing is working 😓It’s frustrating as there was no rhyme or reason why it stopped working. All of the devices are up to date as far as updates to.The sonos plays music amazing on its own, the tv works great with internal speakers, I just can’t get them to sync up together again.  anyone??! Help

Dear SonosAs a Sonos user which uses your integration with google assistant I think it’s absolutely horrible that you can’t choose the volume on the assistant. It doesn’t even include a mode for the evening/night. When I’m asking the assistant or for example turning of the lights in the night, assistant just screams out loud with the last playback volume and wakes up my whole family. This basically ruins the whole experience and makes it unusable, I’m even thinking of ditching the assistant on the Sonos speakers and buying some nests instead which i think shouldn’t even be considered when already having a full Sonos system.  Please address this issue asap, or at least release a quick fix. 

HiMy Sonos setup has recently started to have problems with speakers dropping out . I have an open plan lounge ,dining,kitchen . System as followslounge has play around , sub and two play ones as surround with play around connected to tv with optical . This on its own works perfectly . Kitchen area has play 5 Gen 2 . Dining has play 3 and originally had bridge connected to router but now has boost. lounge set up works perfectly on tv with no problems . Play 5 and play3 work perfectly ok on Spotify or Amazon music . When playing Spotify or Amazon on full setup , all lounge speakers drop out periodically. It also done this with bridge towards the end just before I changed to boost which I had hoped would fix the issue . Prior to that the system worked perfectly well since 2016 !Its now driving me mad and I’m on the verge of scrapping the lot , please help

I am having an issue in sending a broadcast message from my Sonos One Gen2 and from my Sonos Beam. Whenever I try to send a broadcast from Sonos I receive the error “looks like there aren’t any other speakers connected on your home network so I can’t broadcast your message.” However if I send the instruction via the phone App or via Google Hub, the broadcast works just fine and sends it to all my speakers (delayed but works). I have done the following:Google Assistant on all speakers Default speaker selected for all speakers Address set for all speakers Latest software update for all speakersI have also deleted all the voice assistants from the speakers, unlinked the Sonos account from Google. Rebooted everything and put it all back and still no luck. So working fine on Google side to send and receive but on Sonos can only receive?

I have recently been having problems with my full sonos system being unseen on my app and I cant reconnect. I have tried re-installing the app, switching on and off the internet router (which did re-engage my system for a short while, ½ day) and switching the sonos units on / off.Anyone any ideas what is wrong??

My Samsung TV (UN82TU7000FXZA) only has 2 HDMI ports (crazy, I know) so the HDMI e-ARC port is connected to my new Sonos Arc and the other HDMI port is either used for my Apple TV 4K or Cox Communications Cable Box. When the Apple TV is connected, the sound works but when I unplug the Apple TV and plug in the cable box the sound cuts out and the only way to get it back is to reach behind the mounted TV, unplug both HDMI cables and then FIRST reconnect the Sonos Arc and THEN connect the cable box. HELP I don’t want to return the Arc but this is ridiculous! :(

I have Sonos speakers in most of the rooms in my house. I also use Nest, for instance the Nest Hello doorbell. When someone rings it, there is a notification on all speakers 'someone's at the front door'. This is great, but I want the ability to switch this notification off in certain rooms, eg. the guest rooms.I have one Nest Mini speaker in one of the rooms. It has a menu option in settings 'Notifications and digital wellbeing'. There I can switch on/off notifications and there will be no doorbell announcement. How can I do this on the Sonos speakers? 

This isn’t the worst problem I’ve ever had but it’s right up there alongside that annoying itch you can’t reach!I have about 25 stations from a mix of iHeart Radio, XM and Pandora that I’ve saved in “My Sonos” and I routinely use them, just selecting one after another until I get the vibe I’m looking for.  Back to that annoying itch; whenever I do switch, it stops the music first and I have to re-select the favorite for it to play.It certainly wasn’t always like this but it is lately.  This is an older legacy system, 3x Play 5 gen1’s, 2x Connect gen 1’s, 2x Sonos One’s.  This particular problem is with a Play 5.  All Sonos components use Sonos Net.I’d like to know if others experience the same issue and gather your thoughts on maybe why this could be happening. Cheers, Gary

I just found a way to integrate my Sonos beam + 2 Ikea Symphonisk speakers with all my echo devices. To do this, I need to purchase sonos connect which I got it used around $100 and compatible with sonos 2 apps. Little background about my setup. I have sonos beam + 2 surround speakers at my living room. I have echo dot v.3 devices on all other rooms. If I want to play music in every rooms through alexa command, the Livingroom will be skipped because I don't have echo device in there. To bridge between Sonos and Alexa device, I use sonos connect and echo dot that I plugged into line-in of sonos connect. Once all connected and setup, I open sonos S2 app and go to sonos connect setting and change the "autoplay" to my "Livingroom" which essentially where my sonos beam is located. Here is the detail path to change autoplay setting: Open sonos app and go to setting - system - Choose room where sonos connect is setup. In my case, I name it "media room". Go to line-in section and choose "aut

Just want to share something, had trouble with sonos for some months about, it can't connect properly and loses connection and airplay does sometimes not work, it was theAirtime Fairness setting is enable by default on this router, but it is shown as disableActivated it for 2.4 and 5ghz and applied settings and deactivated it again, and that was the issue

I’m observing audio dropping out on my Beam while watching Netflix and Disney+. This is especially confusing, since the Beam is connected via Ethernet with a fresh cable, so it’s not Wi-Fi related. Any suggestions? I’ve already tried rebooting the router and the Beam itself, and it’s not happening with my other Sonos speakers in the house.

Hi All, my set up is as follows:PC connected to TV (LG CX 77”) via HDMI and TV connected to Arc (eArc port via my own HDMI cable as the supplied cable did not work). The Sonos Ones are set up as surrounds. The issues are:when I switch between the phone App and the TV / PC controls - there is no sound. it seems there is a handshake issue and I have to switch the TV off and on for it to work. sometimes, when I turn on the TV, I get a weird noise from the Arc and have to switch TV off and on for it to work. the surrounds do not work even when ‘Audio In’ for the Arc within ‘About my system’ says ‘Dolby Multichannel PCM 5.1’. am not sure why. Please help / advise.thanks a lot !