Google Broadcast Problem

Hi @mikomo.

Thanks for reaching out and welcome to the community!

I appreciate your detailed post outlining the issue as well as the troubleshooting steps that you did, let me help and try to figure this out.

I agree that the common fix for this error you’re getting is what you did above, and just to verify here are the steps for reference:

Settings>Room Settings>Voice Services>Assistant Settings and please be sure that the ‘default audio’ is selected for each room as well.

This support link from Google might help, https://support.google.com/googlenest/thread/2049836?hl=en.

To help us identify the issue, please start by submitting a diagnostic report from your Sonos app while this occurs and post the confirmation number here so that I can take a look.

Let me know how it goes and if you have any other questions or run into any issues, please do not hesitate to reach out.

I have a similar issue but if I just use “Broadcast <Message>” into my lounge, conservatory or bedroom Sonos One my message is broadcast to the other two Sonos Ones in the house. However if I use “Broadcast to <Speaker name><Message>” i get told there are no other speakers on the network.

I also have default audio set for all three speakers.

Any ideas?

Hi @Ovey72.

Thanks for reaching out.

I appreciate your detailed post outlining your concern, as well as the troubleshooting steps that you did, let me help and try to figure this out.

Kindly verify if there’s a selected appropriate Sonos speaker as default media output on the Sonos app?

Settings > Room Settings > (Select Room) > Voice Services GA > Google Assistant Settings > Default Media Output

Hopefully, that solves it but if not, please submit a diagnostic report, so I can see if there’s anything under the hood that’s causing this issue.

Let us know how it goes and if you have any other questions or run into any issues, please do not hesitate to reach out.

Thanks for the reply. I  have the later Sonos app (the gold coloured one). The settings are slightly different but when I go to the equivalent place “Google assistant settings” takes me into the google assistant app. But the default music speaker for each is set correctly in there. 

I have the exact same problem, and it does seem like it started with S2 

Hi @Ovey72.

Thanks for your response and sorry for the delayed response.

I'd like to take a look at some data from your system. Please send in a diagnostic report and reply with the confirmation number after this issue happens. I'll check it out for you.

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out.

Hi @hegaard.

Thanks for reaching out and welcome to the community!

Sorry to hear about it, let me check it for you.

Kindly submit a diagnostic report, and reply with the confirmation number.

I'd start by reviewing your system and see if there’s anything causing this issue.

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out.

Hi Annazel,

I have a slighty similar issue. But with an Arc and a couple of JBL Google Enable speakers (yes, I know… they will be switched in the near future ;-) ) Broadcast worked for a couple of weeks, but now I get the same message mentioned above “no other speakers”. Diagnostic report: 1011688034. 

Any hints to solve this?

Hi @evroekel.

Thanks for reaching out.

I appreciate your detailed post outlining the issue, let me help and try to figure this out.

Upon checking the diagnostic report, the system detected multiple errors and mainly indicates transport error.

Commonly, this issue can come as a result of wireless interference, or perhaps using an incompatible network configuration or hardware that does not meet our system requirements?

If the above advice was followed and the issue persists, please submit a new diagnostic report through the Sonos app and provide us the confirmation number, it can help us identify what is causing your issue.

Let us know how it goes and if you have any other questions or run into any issues, please do not hesitate to reach out.

All connected speakers (SONOS and JBL) are working fine. I can broadcast to all JBL speakers from a JBL speaker. The only thing that is no longer working (after it did work correct) is broadcasting to all speakers from SONOS and vice versa.

Wireless interference? Network incompatible? Hardware that doesn’t meet the requirements? Everything works fine except the broadcast. So surprising to read this (although it could be true) but without more info hard to solve. Also given the fact that a couple of weeks ago a diagnostic report didn’t show any issues.

One additional question.
I can play music on the arc, two one’s and the move simultaneously. The move is located in another room. So shouldn’t the Arc also be able to broadcast to the Move? Again... everything works fine except the broadcast.