Fix & Optimize

HiI currently use my arc set up with Sky broadband with no problems but am thinking of changing to virgin for Broadband and just wanted to see if anyone uses this and if it works OK over WiFi or if they have 1 speaker wired ? Thanks in advance. 

I am not a radio engineer. In the past four months I have had to factory re-set my 3 Sonos multiple times. There have been no changes to my WIFI system, location, etc etc.“Which” advises that there are more reliable wifi music systems and my wife has decided that we will abandon Sonos and buy a system that works

Hi This question was raised 4 years ago and it’s baffling that there is still some issues about it.Songs with Japanese characters as their title/artist/etc. are displayed in giberrish although they are perfectly displayed with other software (MediaMonkey, or just Windows Explorer...)This is the case on both Windows and Android apps.Any idea how to fix this issue?

Hallo,Sinds dit weekend heb ik mijn Sonos Roam binnen. Na de installatie wou ik graag via Wifi (d.m.v. de Sonos app of via Spotify verbinden met de Roam) muziek afspelen, alleen na enkele seconden (hooguit 2 minuten) valt de muziek uit. De Wifi-verbinding is wel goed (de andere Sonos Speakers werken wel (Sonos Play 1 en Play 3). Via Bluetooth lijkt hij wel te werken. Iemand een idee waar het aan ligt? Hey,Since this weekend I have received my Sonos Roam. After installation, I would like to play music via WiFi (using the Sonos app or via Spotify to connect to the Roam), only after a few seconds (at most 2 minutes) the music stops. The Wi-Fi connection is good (the other Sonos Speakers do work (Sonos Play 1 and Play 3). Via Bluetooth it seems to work. Anyone have an idea?

Hi. I am using Playbase with my TV and Apple TV 4K.  Setup:HDMI from Apple TV connected to the HDMI ARC port of the TV.  Optical cable connection between TV and Sonos Playbase TV sound settings it set to ‘External Speakers’It was all working as expected. I was able to control the volume of my Sonos with the Apple TV remote  It would not link/change the volume on my TV.  I recently did a software update on my Apple TV and on the TV (Android). Not sure what caused it but now, The volume buttons on Apple TV also controls the volume of the TV. So when ever i increase the volume, both outputs are active and i hear double sound.  Its really annoying. Checked all settings of TV, Cant disable tv speakers.  Anyone else faced this issue?

Recently switched from Ziply/Frontier/Verizon FIOS to T-Mobile Home Internet.Until this morning, had no problems related to SONOS, but now, get black screen and message “Sorry we can’t connect to SONOS” and the following suggestions:“Let’s try some things:• Turn your Wi-Fi off and on.Unplug your router, then plug it back in.Check the power to your products.• Restart your computer and try again.Changed router or Wi-Fi settings? Go tohttps://faq.sonos.com/NewAP” I’ve tried them all, and can’t get hooked back up.  Both are on the same network, which is fed through T-Mobile Gateway to Google mesh wi-fi & out to all devices.  Connection to SONOS is fine using the iphone and ipad apps on same network.Any suggestions?Thanks! 

Every day I am receiving the Sonos App errror message on my iPhone of “Unable to play Pandora access is denied”.  Each day I have to re-athorize my Pandora account to correct this issue.  Can SONOS please tell me why I have to re-authorize every day, this is such a hassle.

What is the approximate Watts used to run the Play:5 (Gen2)? I am hoping to use 2 for outdoor events this summer, and want to get the right amount power bank to do a decent afternoon of music (min 3-4 hrs, ideally the capacity for 8+), but balancing considerations for weight and price.  Kind Regards,Darius Dias

Just upgraded my Mac and Sonos can no longer play my music on the Mac, says it is incorrectly coded! I’ve managed the library and it’s giving an error on importing playlists from iTunes too.  has anyone seen this and has a fix? Thanks 

I have recently purchased a Sonos Roam (Kitchen and garden/garage) which I have connected to a Sonos One (Back Room) and SL (TV Room). When all connected in the house everything is fine. However on using the Roam in the garden via WiFi Extender it drops out and I get the following message.  “Some Sonos products are using a WiFi Extender. If you include one of these in a room group, you won’t be able to play music in that group. To ensure playback in all grouped rooms you’ll need to permanently wore a Sonos product to your router” I did connect the SL to the router however still got the drop out and above message.Help please.

When I use Pandora via my Echo Show 5, each song repeats once.  It doesn't happen with Alexa by itself, only when using Echo, or so I thought.  I've think what is happening is both the Alexa app and Echo are trying to control the speakers, so one is repeating the other. I remedied the problem (touch wood) by saying, "Alexa, stop," which stopped all music.  I changed the wake word on Echo from Alexa to Echo, so that the Alexa App and Echo don't both respond when I command one.  I restarted Pandora using Echo, and now playback is back to only once per song. I've seen two threads about this.  Both have been closed for comments, but Sonos indicated they'd look into the problem and then update the thread/s.  That was a year ago and, from what I can tell, no solution was ever posted.  I'm not sure if my discovery is a permanent fix, or a fix at all for that matter, but I thought it might give users somewhere to start and Sonos some idea as to what to investigate.

My Sonos Roam is on a shelf in my office. If I'm in another room in the presence of a Google device (Home or Home Mini) and ask it to play music, the Google device answers me but the Roam, in another room, plays the music.  The Roam isn't responding to the query directly, but somehow it ends up playing the music anyway. How do I stop it doing that, so the music will come out of the speaker that's responding to me? This didn't happen before I had the Roam (eg the two Home devices didn't steal audio from each other). I had considered turning the Roam off as a workaround, by holding the power down for 5 seconds, but after a while it always turns back on again by itself so that's not a solution. Any ideas gratefully received!

Been running Sonos for 10 years or so across 7 zones.   I added Spotify to my services and suddenly all my rooms have disappeared but one.   The one that has remained will not work either, it will allow me to select music but no progress when hitting play.I was on hold on the phone line for 20 minutes and then suddenly the hold music stopped….still on the line but don’t know if I have been dropped?Tried chat as well and stuck on “transferring to agent.” Any help would be appreciated - super frustrating. 

Hi All,Running Windows 10 x64 here. When I update Sonos, it will no longer launch, it gives the below error. Then next time you reboot the system will not start at all - it gives a blue screen. Luckily my system is a Virtual Machine and I can restore back to before the system update.Can anyone help. 

Hi there,I own a roam and am looking to buy a travel / portable projector. I use an iPhone, MacBook, and also have a Roku stick that I will have with me for travel.Was hoping for any advice on how best to make a setup like this work so the Roam is the main/only audio?Any projector recommendations a bonus. Thanks is advance. 

Yesterday I installed my new Sonos arc.  As soon as it was installed my move and one SL disappeared from the app.   The strange thing is that I can still play music on both directly from Spotify.  This makes me think it is a Sonos app issue and not a network issue.  Please advise. 

Have had a beam for 18 months / set up no issues - using sonos app on mobile and connected to TV to use as sound bar - Bought Sopnos Move 6 moths ago again no problems set up and use via Sonos app on mobile.1 month ago changed broadband from Sky to BP and updated Iphone to new hand set - since then had nothing but problems ? maybe related or maybe not ? Move has connected and works - however beam will not connect to broadband and wont play TV soundeither - have followed all instructions ( turn off beam turn it back on / Turn off WIFI turn it back on / take it back to factory settings - all done and still wont connect) When its connected through ethernet cable to modem it works but once back near tv and not hard wired wont connect wirelesslyAny suggestions gratefully received    

For years I have had issues with larger playlists, between 2500 and under 10000 songs and still have not had any solutions from Sonos support. This became a problem after an update years ago and never was fixed.  Fast forward to now, and using the latest equipment like the Move, the system still chokes when trying to load an Apple Music playlist. When trying to play the playlist, I usually receive a 1002 error. Sometimes after a couple minutes, the music becomes available. When trying to add the playlist to a Sonos playlist, I get another error of unable to add music.  The answers I get from support have always been ridiculous: reboot, reconnect, disconnect, it’s your network’s fault….blah blah blah. But I have some very complex and demanding media systems running on my network, and they all work fine. The only thing that chokes, EVER, is Sonos. Will they ever resolver this issue?

We bought a new Sonos for the bedroom on the third floor of our townhouse. The second one is on the middle floor and the third one on the kitchen on the ground floor. Three of us in the house using the Sonos and all experiencing different states of connectivity. Sometimes we can see all devices, sometimes two and sometimes none. All are different at any different times on each of our mobiles. Router is on the middle floor and we have tried everything we have found in line. Unplugging, re booting etc. Anything we have missed before having to buy a booster? Thanks 

Hello,I’ve had my Sonos for about four years and they’ve been working fine and I love them. I have had trouble with the app which my partner set up. He couldn’t remember his password so I set up my own and transferred them over to mine. I’m having trouble connecting them. I plugged them into my Wi-Fi and I connected them but As soon as I take the internet cable out they both disconnect. I have googled it and it says to set them up to wireless. I’ve gone on my network on the app and it doesn’t say anything about making them wireless. There is 3 wireless channels I’ve tried them all and as soon as I disconnect from the Internet they disappear from my app. I have been using these Sonos wireless for years so I know that they do work wirelessly. My partner can’t remember how he set them up so I’m really struggling To know what to do. It’s a lot Of money to waste if I can’t fix them. Please please help with any information that may help. Thank you

I have two homes and two Sonos systems in each. In my first home, Alexa cooperates nicely and will allow me to control my speakers. But in the second home, Alexa is mute. Are there ways to set this up so that each works independently of one-another? thanks, Alan

Sonos is unable to tell me why my 3 groups of 7 speakers (G1:Play 5 R+L+Sub, G2:One SL R+L, G3:Play 1) with Boost in my main 20x30 foot, open-concept floor go out of sync while playing Spotify. Spoke to three tech reps over 2hrs and 45min tonight bc their line kept dropping (1call back of the 4 hang-ups, obviously)  Conclusion: Sonos claims 80mbps fiber-optic Wi-Fi download speed is not enough to play Spotify music on the 7 grouped speakers without interruption.  Recommended I call my ISP and get more bandwidth. Of course they will not tell me how much download speed is required, whilst their published documentation says minimum 5mbps.  Nor are they able to tell me why this only happens with Spotify premium and not others like TuneIn, Mixcloud or Amazon music.  Any ideas?

I need help troubleshooting an annoying issue with our Sonos setup. We have 9 different Sonos units: 3 Ones, 1 One SL, 1 Five, 3 Playbars (one with a sub, one with two side speakers).It seems like every few months the system starts to bug out, music won't play on the speakers I try to play it on, for example, I'll select Dining Rooms 1, 2 and 3 to play music, the app will show music playing on all 3 but it'll only be playing on one or two of them. I'll start to get get error messages trying to play music from pandora "Not authorized to play pandora" despite it working every other time. Error messages from music off Napster. Sonos will start playing the song, then give me a "not authorized" message and skip to the next song, just to repeat each song it's skipped to.The only way to fix this is to go and unplug every Sonos unit, restart my internet, then go plug all the Sonos back in. This only solves the issue for a few months when all the above issues start up again and I have to reset

I purchased roam two days ago and I'm having trouble since then. I use google assistant. When i ask it to play a specific song, the song is played but then it just stops unlike google home which keeps on playing similar kinda songs. Same as that problem when i ask it to play a specific song and ask it to skip the song it says ''sorry, something went wrong with sonos roam!!""And sometimes when i ask it to play something it replies 'alright playing ____ in youtube music but nothing plays!!Can someone help me with these issues?

Recently I have found that the favorites list in Sonos has become corrupted with a subset of the song list recurring multiple times and I have not been able to clear this. I am using Deezer as my music provider and the favorite playlist there is fine, the problem exists on both my S1 and S2 equipment.So far I have tried :-1.Changing my Deezer password and reconnecting to the service and2.Rebooting my router and all of my Sonos units All to no avail, any suggestions gratefully received