Fix & Optimize

I have a Sonos 1 gen 2.if I ask it to play a track from Spotify it says it is playing it, but is silent.if I ask it to play BBC Radio 1 it tells me it is playing then goes silent.I have to use it as a network speaker controlled from my iPad. This is frustrating.any ideas? 

Hi Sonos, I’ve been experiencing lots of audio dropping while playing Spotify so I’ve decided to try the Sonos Boost. It helps a little, the audio drops less but it drops anyway. My diagnosis number is 657473618. My home Internet is fast, like really fast 500Mbps upload and 500 Mbps download. The audio started dropping a few months ago. The Sonos Boost is directly wired to the router, one of the Sonos one wired directly to the router too. My Sonos Beam is wired to the Sonos Boost. Only one of the Sonos is wireless only and yet it is experiencing audio drops. let me know if you can help

How can I play the sound from my windows laptop (youtube, movies etc) from my Sonos Move? I connected with bluetooth, installed the windows app, yet I still cannot set it as my audio output or anything. How can I do this? This thing costs so much yet I cannot even do the simplest thing with it...

Hello,  Have had a Sonos Beam for almost a year now with no problems. However, within the last week, sound has randomly been cutting out for 3-5 seconds from the speaker while watching tv. This happens every 3 minutes or so  Beam is connected to our TV via HDMI arc port. The only other HDMI connected device on the tv is our Xfinity Flex cable box. This is where we view all of our streaming apps.  Vizio TV Audio settings:digital audio out: Dolby DigitalAnalog audio out: fixed Vizio TV system settings:CEC: enabled  Would love a solution for this! 

Hello, Does anyone know what the following part is? I have been troubleshooting a defect Sonos Sub and it is not working.  I suspect it to be a kind of diode as it’s marked as D6. However, there is no marking on the part itself. When I check the voltage drop with diode measurement with a multimeter, it’s 0V and it is short circuited when checking the continuity, regardless of polarity. The part is right behind the transformer.  I am trying to find a suitable replacement but I am stuck unfortunately.  Please see attached image. Thank you. 

I purchase this Buffalo NAS: https://www.buffalo-technology.com/productpage/linkstation-ls210d/ after my WD NAS with almost 1TB of data (mostly music) caught some malware and died on me. After sending it off to a company to get my files back, they returned it with many, many duplicate music (mostly MP3 for PC) files.When I tried to add this new library, I get the error that I have reached my capacity and to delete playlists and such.Is there a way, other than manually going and deleting ~100K+ duplicates files, that Sonos can filter these songs? I’m currently going through the process of deleting files using a purchased software called Easy Duplicate Finder but that’s not perfect and even after running it for 2 days, I get the same error.Please let me know what I should do, thanks. 

Guys, when I Connect The power cable, The White light comes on by 3 seconds after that it turns off.I Will donate by PayPal if someone help me to fix it, waiting for your feedback.

Why has there been zero information sent out by Sonos marketing, (i get at least one email a day), addressing the defective design of the Roam speaker and an offer to replace with a different product or give refunds no questions asked? There are too many topics on the dead battery, inability to charge, temperamental connectivity, draining battery, useless charging base and all around poor design to even figure out what is the true overall percentage of these things that have been sold that aredefective. Either out of the box or within a very short time frame? 

Hi Guys,do you also face that many issues with Google Assistant connected with Play One ? I’m having 5+1 set with Playbar, one of back speakers is Play One which is synchronized sith Google Assistant. OMG I need sometimes wait 30 seconds for response, not completing the request etc. Anybody found out any solutions ?!Please support have a great day!!!

Hello,so I’m currently developing a music service and testing it via customsd. The integration in the controller app is working (iOS App & Windows Desktop App) - so I can browse - but I can’t get a Player to play any track. I keep receiving ‘unable to connect’ errors once I hit the ‘Play’ button in the controller. I can see on the service side that the Player sends a getMetadata and a getMediaURI request, and the SOAP responses delivered by the service are identical to working examples from another source; however, the Player seems unable to process them. I am kind of stuck, and I guess what would help me are the Player logs. Is there any way to get them? Any feedback is highly welcome! Many thanks in advance, and kind regards,Florian

Sonos,Please could you help diagnosing this problem?Diagnostics 630590368 & 281656925 illustrate I hope.Both players have fixed ip addressesRight player has a wired connectionBoth have wifi connection onWifi Channel 6 is being used (neighbours are mostly on channel 11)There are no other Sonos products in the house.strangely (to me) the player can often still be reached on its address (http://192.xxx.xxx.116:1400/support/review) even though it’s not playing.Diagnostic 1594625123 illustrates.The player ‘sorts itself out’ after a while and the stereo pair reappears (L+R). Power cycling also fixes things when I’m not feeling so patient. Diagnostic 2023556715 illustrates a working system. Unfortunately it’s not long before the Right player drops out again. Thanks.   

 Bonjour, mon Sonos Play 1 ne s'allume pas après un court-circuit dans la maison 

Question. Within the Deezer Menu under My Music there used to be an option called My Top Tracks. This seems to have been removed. Is this a Deezer decision or a Sonos decision or a combination. It was an option that I really enjoyed. It was basically your own personal chart of the top songs you are listening to at any point in time. I used that a lot and hope it can be reinstated. Can someone from Sonos indicate how I can share this feedback? The playlist (Top Tracks) is still available in the native Deezer app as the 3rd pic below suggests   

I’ve added the Sonos ARC to my Google account.It does show up as Sonos TV control, as expected, however, it can’t be used as it toggles between “Not responding” and “Connecting” and never goes through. I can’t use it to control the TV.The internet connection is stable, I’ve also tried connecting the speaker using an ethernet cable but the result is the same.I’ve created a short screen-video to show how it looks like:https://www.youtube.com/watch?v=JdsQh0A4woc I’ve found this topic from a year ago which seems to be the same issue, but it was closed for comments without any solution

I can’t get my roam speaker to hold a charge. 

Can someone help with a response to the following thread which I think should be in the support forum?   

Greetings SONOS forum,My Connect Gen2 is dead only after 3 years of service.  The SONOS support states I can get a replacement for $279.00 since my unit is out of warranty.  My unit factory resets to a blinking white light with occasionally a flicker of amber.  While holding the Play button a distinct Amber light blinks about three times and then white, then cycles.  Prior to it completely not working, the unit starting sending a low background thumping sound and was dropping out.  I would reset it and then it would work for a bit more but then drop out.  Setting aside having my electronic guru fix it (he can), what product will I get as a replacement?  That was not made clear to me.  Another Connect Gen2 or a newer product?  I can upgrade at 15% off but upgrade to what?  Seems odd to me that products only last 3 years.  I can understand software and firmware support compatibility issues emerging fast making things obsolete but hardware like capacitors and power supply components shoul

I have multiple Sonos products, from the ARC to Play 5’s, Move, One’s and recently bought the Roam along with a friend of mine. The Roam issues:Battery seems to drain very quickly Bluetooth re-connection issues Playback issues, where it plays then just stops playingIs there a “fix” for this or is this the standard Sonos are now being measured by?If anyone asks me what the Roam is like and is it worth buying, I would have to say “No” based on my experience so far.  Not good Sonos  

I have been having intermittent sounds loss to my system (sono beam, sub, two SLs) when watching TV via Spectrum cable.  I have swapped out HDMI cables, adjusted all sounds input and output settings on the TV, Sono system and the cable box, but it still persists. The sound works for about 15 min and then skips out for 1-2 seconds. This only happens with the tv, music has no issues. I submitted a diagnostic and got a ticket. Here is the number: 1776223067 Can someone please advise? Has anyone ever encountered this before? 

hi all! i have a xiaomi projector hooked up directly to an arc, sub, two one sls, nothing else.https://www.mi.com/global/mi-laser-projector-150/specs/able to get dd+5.1 on netflix but only stereo pcm on disney+. any advice please? tried reaching out to disney and they said the xiaomi projector is not compatible with disney+? HELP, thank you!

After having my Sonos Arc, sub and two Sonos 1 SL surround speakers tonight the system started crackling and cutting in and out.  I have a Apple TV hooked up to a projector the a HDMI Matrix Switch.  The sound goes through the optical to HDMI adaptor and again has worked great for a few months till now.  I did submit a diagnostic report 1066721761. Would love help.  Have loved my system so this is frustrating to say the least. Mod Edit: Corrected typo for clarification

Apple TV and Apple Music - possibly NetflixListening to Apple Music in Atmos mostly and all is great for about 20 min. Then the audio will suddenly mute. No sound from speakers. Pause and play will not work and either skip forward to next sound or exit out of music a step to 2 and restart. The above has been the case for weeks. Until I returned back home after a week without any use. Now same kind of thing is happening but instead of muted or dropped audio I hear static tones and white noise. The static audio is random sounding not necessarily to the same beats as the song. Seems like the static sounds replaces the muted issue as mentioned. No updates as I know of no changes to content and usage.

HelloFirst-time-caller, and a first-time SONOS owner for 2 weeks now. I’ve had a look around this helpful community and not found what I’m looking for - please direct me to an existing thread if there is one. I wonder if I’ve bought the wrong setup, or haven’t figured out how to set it up to suit my expectations. I’ve replaced 2 big floor standing speakers and an amp - that I’ve had for 15 years. I’ve since gotten married and we have a 4 year-old, and now live in a tiny appartment. Even I realised the big speakers had to go… I mainly listen to music. This is through an Apple TV connected via HDMI into an old Samsung TV (that has no HDMI ARC, but an optical out). All of my music is through iTunes Match. I listen to music approx 20 hours/week. We watch TV too, mostly the 4 year-old. I might watch 3 hours/week. 2 weeks ago I bought: BeamOne SL x2 (paired)Sub Configured in a straight line across the room:One SL <0.6m> Beam/TV <3.5m> One SL & SubSofa is opposite in the middl

Hi Community,I’m not able to pair the remote controller of my new TCL 55 C721 with the Playbar. I tried a lot of time but it seems the infrared signal is not recognized by the playbar. Can anyone help me? Thank you,Alessandro

Hi,I have a collection of tracks stored locally. I’m trying to play them on my One (S2) using Alexa, and I’ve installed various media servers and associated skills (Plex, My Media, our jukebox...).  Every time I ask Alexa to play a track using the appropriate syntax, I get a voiced error “Playing music on provider XXX is not supported”, with XXX being Plex, etc.Has anybody else run this issue?Thanks,-marc