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Alessandro.gadaleta
Contributor I
September 8, 2021

Sonos Playbar and TCL 55 C721 remote control

  • September 8, 2021
  • 2 replies
  • 285 views

Hi Community,

I’m not able to pair the remote controller of my new TCL 55 C721 with the Playbar. I tried a lot of time but it seems the infrared signal is not recognized by the playbar.

 

Can anyone help me?

 

Thank you,

Alessandro

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2 replies

GuitarSuperstar
Lead Maestro
September 8, 2021

Are you sure the TCL remote uses IR? Or does it use Bluetooth/WiFi? If it’s the latter, it will not work with the Playbar.

Have you gone through the Remote Control Setup in the Sonos app?

https://support.sonos.com/s/article/3402?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
Alessandro.gadaletaAuthor
Contributor I
September 8, 2021

Are you sure the TCL remote uses IR? Or does it use Bluetooth/WiFi? If it’s the latter, it will not work with the Playbar.

Have you gone through the Remote Control Setup in the Sonos app?

https://support.sonos.com/s/article/3402?language=en_US

Yes, I’m sure. I’ve tested with the phone camera.
I tried from the Sonos app to configure the remote controller but when I push + (as asked by the app), the command is not intercepted by the playbar

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