Fix & Optimize

when i connect Audible to my sonos system it turns the volume of all affected speakers to max(100)i have only seen this behavior with audible, Tidal doesn’t seem to experience this issue

Hi,How can I configure some confirmation dialog, to prevent other users from stopping playback unintendently and replacing the whole queue with songs from the same artist or album, because their fingers were just a few pixels off from the “...” menu when trying to add a song. It is just so annoying.Regards

On the iOS app new one released maybe may 2024, I get a delay when I change the volume. I might increase or decrease it, and nothing happens to the slider bar for maybe one second, then it responds. The old app was instantaneous in responsiveness. 

When will I be able to play my ace with my Sonos sound bar?

What seems a straight forward procedure is not achievable now. How do I correct this? 

How do I set an alarm for a group of speakers?

I have several Ikea SYMFONISKs. Until a week ago I had a fiber optic connection.Now I am getting ready for VanLife and would like to take some Ikea Symfonisk (Sonos) with me.I already have two iPhones (one with data connection) the other I use as a pad with the Sonos app.Now I have tried to set up my new system, everything works until I am asked for WiFi password and to select the network which I don't see. Actually it worked once (I manually entered the network name) but then it asked me to update Symfonisk and something went wrong and I had to start over, but this time I can't enter the network password anymore. any useful advice ?

Bonjour, depuis quelques jours quand je demande à Alexa de lire France Info, la lecture est hachée à chaque phrase. J’ai lancé une autre station pour laquelle je n’ai pas rencontré ce problème.est-ce que cela a été expérimenté par quelqu’un ? Moderator Note - Translation by Google:Hello, for a few days when I ask Alexa to read France Info, the reading is choppy with each sentence. I launched another station for which I did not encounter this problem.has anyone experienced this?

When can I expect the new update with the alarm function fixed????

I have 3 speakers. A one and two plays. One of the plays has disappeared from the app. I’ve been on chat and was advised to perform factory reset. Which I’ve done and now I’m trying to add it again. It just says connecting. Has done for about 15 mins 

Hello Sonos Community,I have some questions regarding my new setup before I place an order.I currently own two SONOS IKEA Symfonisk Bookshelf speakers. They are set up in stereo mode facing my couch on the TV stand.I am planning to install a projector, which will be installed behind the couch to have enough distance (it's a standard projector, not a short-throw one).I'm looking for a solution to send the audio from this projector via HDMI output or audio jack, while simultaneously playing the sound on my Symfonisk Bookshelf speakers.The solution I thought of is to purchase a pair of SONOS ERA 100, place them next to the projector (behind the couch), and connect them via a USB-C to Jack adapter so they can play the projector's sound without latency.But, will the sound be automatically sent to my Sonos Symfonisk Bookshelf speakers, which will be under the projection screen in front of the couch, and without latency?Thank you for your help!Alban

My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system. 

cant change search language since latest update 

Using the physical buttons on my stereo pair play 3s with paired sub has a massive delay in updating the volume. Its to the point that I can’t get it dialed into a reasonable volume because of overshooting or undershooting.  These three speakers are all using sonos net to connect. The majority of my system is hard wired, including a playbar that sits 10 feet away from these speakers. Of note and possibly related: Sonos app has a hard time determining media is playing on these speakers when I initiate it from Spotify on my computer. Is there anything I can do to improve the performance of these speakers beyond hard wiring them? 

I have 3 rooms set up as surrounds suddenly 2 of the rooms disappeared. After rebooting my router, they have reappeared but now components are missing and won’t re-add. One is a sub in the living room that won’t re-add back with my Arc and Era 300s. The other are 2 Symfonisk lamps that won’t add back to my bedroom beam. This happened a couple of weeks ago with just the living room and  after Sonos support were less than helpful, I managed to get it sorted myself but no components went missing. Sonos support were claiming it was my network and wireless mesh system, but couldn’t explain to me why that would suddenly be a problem when the system has all worked flawlessly for 2 years exactly as it’s set up now. Any suggestions from anyone? Is the new app part of the problem? Again no problems before updating that either. Short of removing my whole system and re-adding it, or hard wiring one speaker and creating a separate Sonos network, I don’t know what else to do. P.S. after rebooting th

HelloI am trying to add my remote music library (on external G-Tech drive) via the new app, or if not that, add iTunes. I cannot access either at present, only Deezer.I have (I think) done everything i am supposed to do - followed all the instructions. I have added the music folder via sharing as suggested. I have typed //computer name/sharename. Every time I try to add a folder it rejects my username and password. Why? I have used the user name and password for my computer that I always used to use when adding anything to Sonos. I then tried my email address and Sonos account password. Neither of these work. Any advice would be appreciated. I have spent hours and hours trying to sort this out.

The recent update to the app to allow long awaited access to my music stored on the nas drive doesn’t work…  WILL NOT ACCEPT login details  I know the drive is working because I can connect with a pc and Mac  please get this sorted as it’s sooooo frustrating … why release the update on this function before testing it correctly ???????

How do I fix it?  I have an iphone with the new app, my spouse has an iphone with the old gold app, our music is in an itunes folder on a windows laptop.  The music library is gone on all of them, and I get Error 913 when I try to add the music folder back to Sonos on the laptop.  Our speakers are useless without this - we don’t use streaming services, just our music library.  Do I need to get rid of the Sonos system now because local music isn’t an option anymore???

Ik had 2 controllers (s1 en s2) op mijn telefoon. De s1 voor een play 5(gen1) en de s2 voor de rest. Na de laatste update is mijn s2 (geel) zwart geworden en werkt mijn play 5 niet meer. Hoe krijg ik 'm weer aan het werk? Moderator Edit: Google Translate- I had 2 controllers (s1 and s2) on my phone. The s1 for a play 5(gen1) and the s2 for the rest. After the last update my s2 (yellow) turned black and my play 5 no longer works. How do I get it working again?

I have a Play 1 which is connected to the Ethernet and was working ok yesterday but have orange flashing light today. Any suggestions on how to resolve?BTW Its connected to the Ethernet as it keeps loosing the Wifi when unplugged and the connect to wifi is selected in setup 

How do I remove a Sonos roam from the S2 App? The roam is dead and no longer connects to the system and therefore needs to be removed from the device list. 

Hello Sonos, After upgrading from the old SONOS APP to the new SONOS APP (May 7th), the APP dont run on Android (XIAOMI). I try to remove and re-add, and the APP stays freeze, I can only see “SONOS”.If I try with another android Samsung, the SONOS APP works, I can we the same SONOS first screen, but will change to a video and ask to login.  

The Sonos App works on my computer and my Samsung phone, but I've downloaded onto my Wife's Iphone 14 and it just can't find the system. All are on the same Wifi network?

Since a week or two, my speakers have a green led after being inactive for a few hours. I have switched the status lights off in the settings, to no avail.Why are the lights on, and how do I turn them off?Esprcially in a bedroom at night, I don't want a green glow all over the walls and ceiling.

I have noticed some of my speakers sporadically going to volume level 0 since the June 17, 2024 update of the new App. This causes the speaker’s indicator light to go green. Has anyone found a setting to stop these volume changes?