Fix & Optimize

Could someone try something for me? There is a radio station we listen to called Kool Oldies 104.3. If I ask an Alexa device to play the station the music plays immediately. If I ask a Sonos One speaker to play the station it responds stating that the station isn’t available right now. Do you get the same thing or is it just me? I deal with this issue quite often and I have no idea why it happens. Latest updates have been installed and just went through the entire reset process just 2 days ago. Thanks.

I am remodeling my den and changing out my in-ceiling speakers to Sonos Architectural. My bedroom sits above and I am doing some soundproofing. Part of that entails putting the speakers in enclosures. I am trying to decide if the Sonance Acoustic Enclosure will fit the Sonos Architectural ceiling speakers. Everything tells me yes, but it would be great if someone has done this.Enclosures:https://www.bestbuy.com/site/sonance-acoustic-enclosure-for-select-sonance-visual-performance-6-5-round-speakers-each-unfinished-wood/6290835.p?skuId=6290835&ref=212&loc=1&ref=212&loc=1&gclid=EAIaIQobChMI4Lb1_q6x8wIVsWpvBB0UtAEGEAQYAyABEgIKCPD_BwE&gclsrc=aw.dshttps://www.sonance.com/in-wall-in-ceiling/visual-performance/accessories/visualperformanceseriesacousticenclosuresThe CAD drawing of the Sonance Enclosure calls for a 8.20” cutout while the Sonos speakers call for a 8.25” cutout, which I don’t think is an issue. The Sonance speaker is 4.72” tall, while the Sonos is 4.84”,

Hello,I have a sonos arc and two play 5s in the same room. I have the play fives paired with the arc as surround sound for watching movies. I would like to be able to switch modes from “theater” to “music”. In theater mode the arc would be the main channel speaker with the play fives as surround. In music mode, the play 5s would unpair with the arc and the play 5s would be right/left channel. I’m also thinking of adding a subwoofer and I would like it to switch modes. Is this possible?

My setup isplaybar, sub, 2x play1 4x play3This is a wired setup, as the playbar and one of the play3’s has been wired.All have their own mac address defined in central dhcp server and will receive a fixed ip address when rebooting. The Sonos system is reachable using the Mac OSX S2.app and works fineEver since is have been forced to change WiFi network do to moving house, the whole system cannot be found on any mobile (iOS/Android) S1 or S2 controller.Even the hints to get into the system do not work. What is the best way to get my mobile devices connected to my Sonos system Any help would be appreciated  

Thanks 

Since the latest update I’ve been having trouble with my devices.   My Beam does not play sound from TV when it is turned on.  Each time I must reboot the TV or the Beam.  The Beam disappears from my Sonos app and I must re-add it every single time.  My Arc also disappears from my app, but Im not having the connection to TV problem.      

I have several speakers throughout my home. However my Play:5 always turns on cranked to the max! It is extremely startling and frustrating!!! All others remain at the volume they were set to before turned off. Why is this one speaker winky??

I recently purchased a sonos arc which arrived last week, setup as per the sonos instructions and was all working fine. However i have started encountering issues with the sound just randomly dropping out. This can be when watching TV or using one of the android apps on the tv (Disney +). Also when the xbox series X is set to output dolby atmos the sound drops every few seconds. Sometimes when the tv is first turned on then sound does not come through the soundbar. To rectify the TV audio i have to change the output from Audio System to TV Speakers and then back again. This however does not stop the sound dropping randomly again or the Xbox Issue. I am unsure which device is the problem, whether it is the soundbar or the TV Struggling to process the sound correctly. However i have never had any of the above issues when using headphones or the TV Speakers.Setup on the TV: Speakers: Audio SystemeARC mode: AutoDigital Audio Out: PCMPass through mode: Auto I am also posting this on the SON

I started having problems with audio randomly stopping during the day a couple months ago.  I only recently learned about the Network Matrix so I have no idea what it looked like before this started.I currently have two Play 1’s in each upstairs offce, a Play 5 gen 2 in the living room and an Move in the Kitchen.  When I look at my Network Matrix, both Play 1's and the Play 5 are all showing OFDM ANI level 9.  I have a few home automation devices that are stuck using 2.4ghz, so I figured it might be interference from those.I’ve pretty much turned off every device in my house, moved the speakers everywhere I can think of and nothing seems to have made any difference.  I replaced my mesh wifi system with an Asus AX6600 and bought a boost to try.  Same thing.  All of the speakers are red, as well as the boost.I do live in an are with some wifi congestion, but I find it hard to believe that there would be that much interference from my neighbors that it causes the OFDM ANI Level 9 no matte

I bought a Roam for my bathroom so that I could still hear my music in the shower. So I hooked up the Roam to my existing Sonos system but now all of my Alexa responses, no matter where I call her name, are coming though the Roam. How do I prevent that from happening without disabling the mic? I thought about giving it a different wake word but there was no option to do that that I could find.

Hi all, For some background I havenvidia Shield > Hue Sync Box > TV (hdmi1) Took delivery of my Sonos Arc today and was super excited to get this working. Its connected to my eARC hdmi socket on the tv and appeared to work fine. However, when watching a movie later and turning on the Hue Sync Box light effects it became apparent that the lights were lagging or even freezing at some point. If i unplug the power for the Sonos Arc - everything is fineI’ve tried the followingReplaced all HDMI cables with high quality ones Connected my laptop > hue sync box (problem persists, so i can rule out the nvidia shield) Tried different HDMI ports on the sync box Tried different HDMI port on the TVNo matter what I do the light effect seams laggy, occasionally flashes, or just freezes on one color I’ve logged this with Sonos, and will be calling them tomorrow - but if anyone has some other ideas to try, please reply. I’d hate to return the “Arc” but its a considerable amount of money to pay

I have two One SLs and a Port.  Using the Sonos app, I can add and play tracks on the SLs.  If I try and play an album on the Port, I get “unable to add songs to queue” and if I try to play an individual track, I get error 701.  I can play Spotify on the Port if I play one of the SLs and link the Port to it.  I can also play through the Port using the Spotify app and air playing from there.  I have rebooted the Port a couple of times but it still won’t play.  There isn’t a general connection issue, otherwise the SLs and linking across wouldn’t work either.  How can I get the Port playing Spotify again?

Do my eyes deceive me?  Roon now showing 24bit signal path for QOBUZ streaming.  No more changing to 16bit.

I have a very simple home system consisting of of a standard modem/router (ZTE H268A) and 2 Unifi lite APs. I have 6 Sonos devices (2 x Play5s, 2 x Play1s, Arc Soundbar, Sub). Before changing to the Unifi setup all Sonos products worked fine and were accessible via the Sonos or Windows app.  However, they are no longer accessible.So I reset the app (Android) and tried to start afresh. I reset one of the Play1s (wireless) and tried to add to the app - but the app cannot find the speaker. So I temporarily connected the speaker to my router via an ethernet cable and I can find it in the app and add. But if I remove the cable the speaker is no longer visible in the Sonos app.I would like to have all Sonos devices connected wirelessly.I have tried various configuration changes as mentioned in multiple topic queries both in this Sonos Community blog and also in the Ubiquity Community Forums without success.Anyone got Sonos working purely on WiFi with Unifi APs?  

Hi,I ran a Sonos update yesterday - which updated my Sonos speakers and iPhone/iPad app.  Since then, my two Sonos Amp (newest Gen) are not visible in the app.  My Play:1s remain active and working.  The both amps have a solid white status light - as though they’re connected to something.I’ve tried resetting both.  They appear in the App until I try to play music - after which, music fails to play and the zone is no longer available though the app.  Anyone else seen similar?  I’ve used Sonos for years and never seen such an issue.  I don’t believe the unit(s) are faulty.  That would be very unlucky for both to go at exactly the same time.  

Bonjour,habitant en belgique, alexa n’est pas disponible comme service vocale.Quand peut-on esperer pouvoir l’activer en belgique ? Merci a vous.Moderator Edit: Added Google Translated English for English Forum:Hello,living in belgium, alexa is not available as a voice service.When can we expect to be able to activate it in Belgium? Thank you.

Does anyone have experience adding speakers to a product and have it controlled by the Sonos system? 

Any others experience this issue and are there any solutions?In the case of Spotify, I have to reboot the phone and car. In the case of Tidal, I use Sonos app to deselect all Tidal selections (the Tidal app will not respond to this request once Sonos and  Tidal are linked).The Phone is a Nokia 7.1 running Android 10. The car is Ford ranger with Sync3. 

Ciao a tutti volevo sapere se era possibile abbinare una Play 5 con due One.Grazie

If anyone is having problems updating their Sonos 2 app after the update then here is what happened to me.After updating the app my system stopped working completely. The Virgin hub blocks certain sites including the Sonos servers from accessing it properly therefore creating problems with the app update and consequently drives us all insane trying to figure out what is going on. After many hours of investigation and trial and error I was told by Virgin that the DNS settings need to be changed but they cannot be changed by logging into the settings from your computer, they have to be done by Virgin - but if you’re using a MAC then you can change them as follows:Go to:’Settings’Network’ Select ‘Wifi’ Select ‘Advanced’Select ‘DNS’ in the tab aboveClick on '+’ add 8.8.4.4 within the empty field,   (perhaps the other settings will work on other computers but this worked for me)Click on ‘Ok' and ‘Apply’ Delete and re-install the Sonos 2 app from the phone or device and it will work immediat

FYI, You cant stereo pair MOVE speakers while on Bluetooth. DO NOT WASTE TIME TRYING.SONOS does not tell you this and most people assume it when they purchase them. I personally would not have bought my first MOVE speaker or the second MOVE speaker later if I knew it could not form a true stereo pair while in Bluetooth. I now have spent 800.00 on something I did not need and I feel I was misled on. I should have done much more investigating prior to purchase. Maybe hired someone. And it was not easy to find out that Bluetooth pairing did not work after hours of trying post purchase. I am not very happy with the deliberate hiding of this by SONUS. I love the sound that they produce while hooked to WI-FI but they knowingly hid the fact that it will not do a stereo pair while on Bluetooth. JUST WRONG! Shareholder/Stock price over customers does not work in the long run. SAD AND DISAPOINTED.

Suddenly since the last update my Roam does not respond with the Expected track ...

There are posts on here that have been locked that are over 1-year old requesting YouTube music 'likes' in the Sonos app. Please action this or allow Sonos speakers as a target for Google cast so we can cast directly from YTM on phones and like there. Yours faithfullyA new Arc/sub/one user      

I have sony KD65A8 tv and Sonos arc sound bar, problem when microphone switched on experiencing sound dropping out also when in adjacent room arc seems to have a mind of it’s own the other day just decided to suddenly switch tv on and play a music video. I have contacted Sonos support and while full of suggestions it seems it’s down to me to try and fix the problem. I am astonished at reading so many previous complaints regarding this issue that Sonos just seems to side step the problem.

I’ve had my Sonos set up for about a week now. I’ve watched numerous videos showing how to connect the speakers to my WiFi and how to use the app. Recently, I had Definitive Technology surround sound speakers with the Onkyo recover and app. Debated for awhile and made the move to Sonos. What a difference! However, those of you who had issues connecting (bridge mode, powering down speakers and getting frustrated, checking router, app not connecting), yes I’ve been there with these issues all week until now.  I currently have our cable router and we bought the AMPLIFI mesh WiFi unit. When our house was built, they installed all of the wiring in our downstairs closet. I never knew why they did that but I hated it. Although, I’m no expert at all of this so we kept it there. When I installed the Sonos, It would drop my connection from the app all the time. My wife knew I was going to go crazy after disconnecting my old unit with issues and now I can’t get this work properly. I called Sonos