Avid Contributor I

Missing Speakers since update

Forum|Forum|5 years ago
September 24, 2021
18 replies
848 views

Hi,

I ran a Sonos update yesterday - which updated my Sonos speakers and iPhone/iPad app. Since then, my two Sonos Amp (newest Gen) are not visible in the app. My Play:1s remain active and working.

The both amps have a solid white status light - as though they’re connected to something.

I’ve tried resetting both. They appear in the App until I try to play music - after which, music fails to play and the zone is no longer available though the app.

Anyone else seen similar? I’ve used Sonos for years and never seen such an issue. I don’t believe the unit(s) are faulty. That would be very unlucky for both to go at exactly the same time.

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Y

YannArgy

Lyricist I

Hi

since the last update (i started the iOS app and it requested a update of my 2 play:5 gen2 ...those 2 speakers are unusable….

There is something wrong with this update...it fails with Error 30 ...when the system reboots after the upload of the update…

1- Those speakers are wired with the Sonos Boos

2 - I retried a reset and a re-attach

3 - But still error 30 when i tried to update it.

This is very annoying...I will contact Sonos Support tomorrow

Airgetlam

Duplicate post to here:

Bruce

T

The chefAuthor

Avid Contributor I

Ok - I switched off all Sonos devices, rebooted the router, reinstalled the Sonos iOS app.. then added the Play:5 (gen2) - it worked…

so I’ve been re-adding each device one at a time. So far, so good.

I’m guessing the update just screwed with my setup. And I thought I was re-installing from scratch but had left one Play:1 plugged in all along.

As I say, I’m now going round re-adding everything but things appear good so far. Thanks for your help.

Y

YannArgy

Lyricist I

My good..

i did the same ..and now it works

thanks

buzz

Grand Maestro

Now, follow Airgetlam’s advice and reserve IP addresses in your router.

Stanley_4

Grand Maestro

Seriously, use your router’s DHCP page to set up static/reserved IP addresses for all your Sonos devices. Before I was told to try that I was ready to ebay my whole Sonos setup. Every update and every power flop was a nightmare as many of mine are difficult to unplug.

E

eds123

Contributor I

same thing happening to me here. my sonos sl has become pretty much useless. of to ebay with you, bye bye sonos!

Airgetlam

Probably should ebay all your other network devices, while you’re at it. Or, fix your network and/or router, and be happy. There’s a lot less work in fixing your network than there is ebaying everything.

Bruce

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