Fix & Optimize

I have the arc, the sub (gen 3) and 2 Sonos One and I’d like to have two different room configuration with the same speakers to switch easily between them keeping their own equalizer (including True Play)Watching TV. Arc + 2 Sonos One as Surround + Sub Listening Music. 2 Sonos One in Stereo + Sub Is there a way to do it? Do you think it will be included in next updates?

A few months ago, there was a discussion about the impossibility to rename the HDMI input for Beam and Arc. Sonos staff argued as follows:[Line in (with multiple source name) and HDMI (always named ‘TV’)] are treated differently for good, technical reasons and I would not expect this to change.Ironically, this reply ended with the following quote:"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein I have a Beam (gen. 2) connected to my desktop computer, which I use as the computer's speaker system and to stream music from YouTube Music. There is no tv in this room whatsoever. My family members find it rather confusing that they cannot select the audio source ‘Computer’ or something similar, but ‘TV'. This makes no sense at all. As Albert Einstein once said, common sense is the collection of prejudices acquired by age eighteen. Please don't use prejudice - Sonos’ “common sense” doesn't make any sense at all in my use case. Please add the ability to

Hello all, I recently got a Sonos Roam and have been disappointed that it has had constant connectivity problems. Often times it fails to connect, other times it says it’s connected and no sound comes out, other times while connected just tiny little bursts of sound come out of it, and sometimes it works properly. There seems to be no rhyme or reason to why it works sometimes but most often not. In any case, it’s far from the easy connection of other Sonos products that I was expecting. Has anyone else had this issue? Any tips on how to resolve it? Thanks in advance,Todd

Hi All,I have a Sonos Arc surround setup (Arc + Sub + Ones). I have NOT set up any voice assistants.Randomly (sometimes in the middle of the night!), the Arc will say "hmm something went wrong, try again in a few seconds", literally at maximum volume.Googling this phrase seems to point at a Google Home / Assistant error. Again, I do NOT have Google set up on any of my Sonos speakers. I do have 3 x Google Home minis dotted around the house, but obviously they should not be connected to the Sonos in any way.Any ideas what may be causing the Google Assistant buried within the Arc to randomly activate?! It's pretty creepy...Cheers,Su

I have seen old posts about this but no solutions. I have a Sonos One with google assistant. I also have a Roam and Move. None of these speakers are able to play white noise indefinitely like you can on Google Home/Nest products. It will play 15 minutes to 1 hour of ocean sounds and then stop. This is a problem if you use white noise for kids naps or sleep. Sonos phone and email support have not been able to explain to me the problem. I have seen complaints about this with Alexa too and it’s related to some sort of time out.Appreciate if others have the same problem or know what the reason is. I imagine Google also makes full implementation of their voice difficult.

Hi all, this is a duplicate of my previous post which got closed before I could resolve the issue. I’ve also added steps I have taken since that post.—————————Hi everyone, I was hoping to see if anyone had run into the same issue as me on my Roam, and if so if they were able to resolve the issue.The first time I start a playing session with Spotify Connect, the song I choose to play starts playing about half-way through. However, the progress bar in the Spotify app starts from the start of the song - so there is a disconnect between the actual audio of the song and what is shown in the app.If I manually drag the progress back to the start, the audio and the progress bar sync perfectly to the start of the song.A couple of other observations:This only happens with the first song played after connecting to the Roam with Spotify Connect within the Spotify app This only happens with Spotify connect. The Sonos app, Airplay etc all work as expected. About 1/10 times the Spotify Connect doesn’

I’ve bought a Beam 2 - first Sonos speaker. And I’m not overly impressed…Sonos have an exellent reputation but I’ve had quite a few annoying issues.Started with the setup not working and having to do it manually. It then decided my location was India and so neither voice assistants worked. When I finally got that figured out I discovered that every time I ask it to play ‘BBC radio 4’ it plays 4 Extra instead. Can’t find a solution to that one (other than the app).I also can’t seem to set up a speaker group with Google speakers. I naively assumed that since they all use Google Assistant that they would all be able to go into a group for synchronous playback.Does anyone know any solutions to these issues? I’m kinda wishing I’d just bought another Google speaker tbh.

Hey Folks,I’ve a full sonos home theater with 2 subwoofer  (gen 3)  1X arc and 4x beam. The previous installer also bought 18 Soundshaker system https://soundshaker.com/. Problem is: how to connect it soundShaker to our Sonos system? Thanks for your help,N.

Hi folks, This is a rant. It used to be and still is the case with Microsoft. It become a joke: to solve a problem , press “CTRL+ALT+DELETE”SONOS moved that to another level: “Reboot your router”.  Any issue, reboot the router.You have all sort if devices connected at home and working fine, but to let your SONOS work you have to reboot the router. Am I the only one for which this doesn’t make sense?Regards,Nicola 

As I impatiently await an update about why Apple Music can no longer be used as a service on Android devices, why does Sonos radio skip? Anyone else noticed this? When I listen to Sonos Hits radio for example, every song will skip for about 1-2 seconds cutting out the song. It skips at exactly the same bit each time to the point that you get to know each individual songs ''bit to skip" and you begin to expect it when listening to the song out with Sonos radio. It's not random skips which makes me think it's not my Wi-Fi. Can't use Apple to listen to their non skipping radio stations and now this.......quality products??

Hi all:I have a Vizio TV (model name: D65-F1; version: 2.70.33-1) and a Sonos Arc. The only other device in my ecosystem is my Comcast cable box.Sometimes the audio cuts out, sometimes the picture cuts out, sometimes both cut out at the same time. Sometimes when these issues are occurring, the TV remote is unresponsive.I’ve had the Arc for a year and didn’t have an issue until the last few weeks. I’m not sure what could have changed.I have tried running just the TV and Sonos together (while streaming Netflix or Amazon Prime) and have no issues. I have tried just the TV and the cable box together and have no issues.But put the three together and problems ensue. I have tried a CEC-less adapter at each end of the HDMI cable running between the cable box and the TV, and I’ve tried simultaneously having such an adapter at each end. I’ve toggled on the TV menu under the CEC option between “Enabled” and “Arc Only,” also to no avail.I have also done factory resets on the TV and the Sonos (whic

Hi all,Among other things, the "Miłomuzomania" playlist S2 will only find in the Spotify and does not find it in the Apple Music.Do you have the same issue (S2 13.4.1 on iPadOS 15.2)?Regards,Piotr

I’ve had a Sonos Beam / Sonos One(x2) system for about 3 years. Everything has been fine until recently when every 15 minutes or so a high frequency noise will emit from the left rear speaker for about 5 seconds. It is very irritating. I have unplugged it and plugged it back in with no improvement. Someone posted an identical issue 4 years ago (now closed) with no resolution. Per responses to that, I do not have an extension cord with an on/off switch, but did swap it out anyway. I am in Spain, so it’s 220v. Should I do a total reset of the speaker?DISREGARD. I UNPLUGGED THE SPEAKER AND I NOW THINK IT IS COMING FROM MY COMPUTER.   

Alexa is now available in the UAE and the Sonos app is still showing "Not available in your country" when can we expect an update?  

I have a sonos play 5 gen1, recent days, it does not work. I use a uart connect the board,maybe can solve problems on the way:1、anyone can help me with the smbscand file；2、or tell me where can download the upd file, but I cannot spell the right url looks like http://update-firmware.sonos.com/firmware/Gold/28.1-83251-v5.2-pcyakr-RC4/28.1-83040-1-1.upd?thanks a lot.here are the logs: U-Boot 1.1.1(1-16-4-zp5s-0.5), Build: zp5s-0.5MPC8272 Reset Status: External Soft, External HardMPC8272 Clock Configuration - Bus-to-Core Mult 3x, VCO Div 4, 60x Bus Freq  16-50 , Core Freq  50-150 - dfbrg 1, corecnf 0x10, busdf 3, cpmdf 1, plldf 0, pllmf 3 - vco_out  400000000, scc_clk  100000000, brg_clk   25000000 - cpu_clk  300000000, cpm_clk  200000000, bus_clk  100000000 - pci_clk   33333333CPU:   MPC8272 (HiP7 Rev 14, Mask unknown [immr=0x0d10,k=0x00e1]) at 300 MHzBoard: Sonos ZP5SDRAM:  32 MBIMMR: f0000000DRAM tests running ... doneUsing default environmentIn:    serialOut:   serialErr:   serialNet:

This is the continuation of many threads regarding this issue … this started more than 4 years ago and despite some announcements Sonos still not deliver this service … I am feed up and I sold all my Sonos speakers despite the sound quality.Sonos, please consider us, poor Swiss, a bit more and you will see how you can increase your sales. For now I will go to with another supplier, BO or BOSE, not the same price, but I live in Switzerland and can afford to change my sound equipment provider. This masquerade last for too long.See you Sonos 

Hello!I got a Roam, but unfortunately it doesn't really let me use it.I have the problem that I could set up the Roam, but after it was asleep, it is no longer displayed in the app. I can play recently selected music but it does not show up.I'm pretty sure the problem is with my Aruba AP (Aruba 505). However, I have already done all the settings that support gave me (broadcast filtering disabled, service IDs added).Do you guys have any tips on what I could do?Thanks and a happy new year!

Bonjour, Après avoir posé la question par tchat sur le site de sonos, et avoir passé plus d’une heure au téléphone avec le support d’Apple, je me tourne vers vous.Je possède trois appareils Sonos:-1 Beam (dans le salon)-2 One (appairées ensembles dans la chambre) Lorsque je veux diffuser de la musique sur la Beam, le Airplay me demande un mot de passe que je n’ai jamais configuré. Je précise que je n’ai PAS d’Apple TV.J’ai testé sur l’iPhone, sur l’ipad, et sur le macbook, c’est pareil, on me demande un mot de passe. J’ai testé plusieurs mots de passe bien sur, clé wifi, identifiant apple, code de déverrouillage iPhone / Mac/ iPad, etc etc Alors, en effet, remettre la Beam aux paramètre d’usine, ça fonctionne, mais juste quelques jours. Et devoir la reset et la reconfigurer à chaque fois que je veux écouter de la musique, non merci. Quelqu’un saurait pourquoi à un moment ou à un autre, ma Sonos Beam configure toute seule un mot de passe sur Airplay ? Merci à vous 

The first sonos i started to use is Sonos one. I was really satisfied with this speaker, due to its seamless connectivity to apple tv and apple devices.Satisfied by the sonos one performance, When i needed to get a portable speaker, decided to get sonos roam, Thinking that it would be the safe bet for a christmas gift this year. Less than 10 days after getting the Sonos Roam, I’ve this issue where i pause a podcast in midway and when i try to play it again after a break, my Sonos Roam is unable to be detected by my apple device.[This detection issue is occuring while my device is not in sleep mode and connected to my wifi. There are no network issues, since i’m able to access the internet through other devices and the single strength is quite strong]I’ve tried the following, trying to troubleshoot this issue:Restarted my Sonos Roam Restarted my Wifi Restarted my apple devices logged off and logged back into my podcast app. switched off the wifi pairing in my phone and restarted it afte

I'm having issues with choppy TV audio, it drops out for a split second every few seconds. Sometimes it's the playbar dropping, sometimes the One SL surrounds.  Playbar is wired and surrounds and sub are wireless. Diagnostic ID is 485431841. I've tried removing the speakers and re-adding, rebooting router etc, but it's not helped. Generally happens with Netflix, but also happens with Amazon, Apple TV etc. TV is LG C9 if that matters.

Can someone please confirm what Roku models actually support Atmos, including support for the commonly used services as well? (Netflix, HBO Max, etc.)  Please respond based on your own personal experience. I’ve already reviewed Roku’s website and literature and it’s not clearly obvious. I’m trying to decide if I need to change streaming platforms as I have an Arc arriving soon and I’ll be picking up an Arcana device as my TV doesn’t support earc or DD+. (2015 Sony) Thank you. 

Hi all, I have recently purchased a new Sonos five and a beam 2nd gen… They sound amazing so that’s a great start! I want to create a stereo sound so I am thinking of buying either two of the Sonos ones, or purchased another Sonos five. What I am wanting to know is, if I was to purchase the two Sonos ones, could I group them in a way that allows me to stream music from the Sonos five and the two Sonos ones.. I would ideally have the two Sonos ones on opposing sides of the room to create a wide stereo sound. Or, because I am grouping this with a single Sonos five, do they all play in mono and I do not get a stereo effect from the two Sonos ones??  If that’s the case, would the recommendation be that I simply buy another Sonos five, and create my stereo sound that way? I could then also link those two Sonos fives to my beam, for a surroundsound whilst watching movies.. I would appreciate any input.  I also have my record player connected to the sonos 5 with rca cable into the AUX. I can

Hi everyone, Got a Asus RT-AX82U router and after upgrading firmware to Version 3.0.0.4.386.45934, my Sonos stopped working and there was no chance to re-connect the Sonos and or the speakers.the only solution is to downgrade the firmware back to Version 3.0.0.4.386.45898.The system re-connected and my Sonos works excellent again.Please check Asus website and download downgrade/router rescue app from Asus to be able to downgrade.Goodluck.

I have a system with 6 Sonos Ones operating around my house, running over a Netgear Orbi mesh network. Recently one of the speakers stopped working, and dropped off the network completely. Both lights on the top of the missing speaker are lit white indicating that it is on the network but it doesn’t show up in the sonos app or on the Orbi app as connected. I suspected an issue with the mesh network and worked through all of those issues to no avail. I have searched through all of the forum postings and not found a solution that works to bring it back. At this point I suspect a hardware problem. Diagnostic #: 1837407629 

Since the end of December I have acquired the Sonos Arc, Sub Gen 3 and 2 one SLs. Very happy with the sound quality overall! Sounds just a bit boomier (bass on -3 and sound sub a bit lower) than my previous separate Jamo speakers, Klipsch 100sw sub and Yamaha receiver.But what an incredibly good soundstage and just solid sound. A great added value for TV, Series and Movies. I am already a fan. Only problem: This runs to my Sony XE9005 TV which only supports HDMI-ARC. The Sony native apps Netflix, Disney+ and youtube work well (including Atmos over DD+) - no to little audio delay - maximum 10-30ms, almost imperceptible. The connected Apple TV 4k (HDMI to Sony), on the other hand... This causes huge lip sync issues (Infuse, Netflix, Disney+) with a typical audio delay of 100-250ms. After hours and hours of troubleshooting and tweaking all possible settings, cables, etc, I've solved it for now by adjusting the audio delay via the alternative media player app MrMC. Depending on the codecs