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Alex2003
Contributor I
December 5, 2021

Why does Sonos radio briefly skip on Sonos 1?

  • December 5, 2021
  • 12 replies
  • 327 views

As I impatiently await an update about why Apple Music can no longer be used as a service on Android devices, why does Sonos radio skip? Anyone else noticed this? 

When I listen to Sonos Hits radio for example, every song will skip for about 1-2 seconds cutting out the song. It skips at exactly the same bit each time to the point that you get to know each individual songs ''bit to skip" and you begin to expect it when listening to the song out with Sonos radio. It's not random skips which makes me think it's not my Wi-Fi. 

Can't use Apple to listen to their non skipping radio stations and now this.......quality products??

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      Mr. T
      Mr. T
      January 17, 2022

      @leedebs If you submit a diagnostic and don’t contact Sonos Support directly yourself, or don’t paste the diagnostic number here on the forum for a Sonos employee to eventually look at, nothing will happen with the submitted diagnostic. You do not have to wait until Sonos ask you to submit a diagnostic.

      The quickest way to get Sonos to review the diagnostic is by contacting them yourself directly and quoting the diagnostic number you have already submitted.

      Contact | Sonos

      leedebs
      Trending Lyricist I
      January 17, 2022

      @leedebs If you submit a diagnostic and don’t contact Sonos Support directly yourself, or don’t paste the diagnostic number here on the forum for a Sonos employee to eventually look at, nothing will happen with the submitted diagnostic. You do not have to wait until Sonos ask you to submit a diagnostic.

      The quickest way to get Sonos to review the diagnostic is by contacting them yourself directly and quoting the diagnostic number you have already submitted.

      Contact | Sonos

      ok thanks will do

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