Fix & Optimize

Good day,My SONOS Era 100 was bumped by accident off the counter top. It broke the casing fo the sub woofer. Where can I purchase a replacement sub woofer for my SONOS Era 100. What is the sub woofer Ohms and Watt?Thanks 

Before the updating to the new app I was able to syncronize my units (Port and Play 1 & 3) such that these played the same music/sound at the same time. Now, I cannot add my Port unit when I use the other units and vice versa. It says that “I cannot connect - and please try again later”. I can still syncronize in between the Play units without problems. Can someone advice me how to sort it out or is it something in the new app that doesn’t work? All units are using the same wifi source (no extensions).

After update if Sonos App, I cannot connect with my Saavn playlist though I have a Saavn Pro account. It was all fine earlier. The new update of Sonos app has really impacted negatively for me

Hello - Let me be clear, I have visited other threads about this topic and have tried most of the suggested fixes.  This includes unplugging all devices and restarting my router.  This problem rarely, if ever, occurred with the older version of the Sonos App.  My wi-fi signal is quite strong, I was sure to do a speed test and I am running above standard, so that is not the issue.  I will be streaming music on Sonos and suddenly it goes totally silent.  Mind you, when I check the status on the Sonos app, it shows confirmation visually (little bars moving) that music is supposedly playing but it no sound is coming out of any of my devices.  I can usually fix this by unchecking all of my devices and then adding one of them back in and restarting my music again and then gradually adding the other devices in.  Sure, this fixes it for the time being but it inevitably occurs again and again.  Please just be honest with us about what is going  on.  I used to really rave about Sonos and now I f

Don't ever buy Sonos.  Have large investment in equipment and they screw you with a software upgrade that doesn't support your equipment and won't let you stay on old software to keep using what you already have

Can I easily switch between running the sub when I am playing music via the architectural speakers, but then use the same sub when watching TV and using the Arc soundbar? I don’t want the tv sound to play through the architectural speakers. Both the Arc and the architectural speakers are in one large great room with very high vaulted ceiling.

Hi guys.  on s1 and s2 especially after the latest update sound will cut off completely for a second for ages then play fine for about 3 mins and it starts again.  before it was exclusively on plex streaming but now it’s on all streaming channels on my sky tv. It’s now doing it on non streaming services like my sky Q.  I’ve done many troubleshooting but nothing works. I was saving up for some Era 300s and an arc but this is a complete mess atm.  any suggestions?

The app upgrade is AWFULL! Why have you made it so crappy? User experience is a complete downgrade to the old version. Why fix a problem that doesnt exist?

All of my digital music is stored on my western digital Nas Drive. The previous S1 and S2 apps allowed me to update my music index whenever I added or deleted music on my Nas Drive. I can’t find that option in the new app.   I was also able to create shortcuts to the various music folders on my Nas Drive through the old app, but apparently the new version no longer supports that option. Why is that?

My app says my move is in sleep mode. How do I wake it up?

Hola, hace una semana recibí mis Sonos Ace, el audio es genial, pero, hoy al usarlos me percaté que comenzó a sonar chillidos repentinos,¿será algún problema de software?  Son prácticamente nuevos y solo los hice cargar 2 veces.  Moderator Note - Translation by Google:Hello, a week ago I received my Sonos Ace, the audio is great, but today when using them I noticed that they started making sudden screeching noises, could it be some software problem?  They are practically new and I only had them charged twice.

I am trying to create separate S1 & S2 systems, but currently both systems can see the other systems players, which gives rise to a number of problems.  I have recently become aware that running 2 systems on the same wifi network requires each to have a unique Household Id.  I am using Phonos Plus to migrate Playlists etc between the 2 systems and it has a feature which displays the Household Id; however, the id it reports is different to that which appears when I access the Sonos internal information via the direct link: IPAddr:1400/support/review.For example, here are the ids of my S1 and S2 systems according to the Sonos Zone Player info:HHID_***********************************HHID_***********************************and here is the id displayed for both systems by Phonos Plus:HHID_************************i.e. the two are identical up to the period in the first 2 examples.My question is do already I have 2 systems with the necessary unique Household Ids, as suggested by the Sonos

Is it possible to use a Sonos Amp as a stand alone amp?I have a WiiM streaming device plugged in to the line inputs on the back of the Sonos amp but not getting any audio.I’m using passive Polk Audio speakers with the amp.Any help with this would be appreciated! 

I recently unplugged my play 1 whilst decorating, once I’ve plugged it back in and powered it up it won’t connect to my WiFi and the Sonos app can’t seem to find it I have a weak white flashing light, I’ve done all the troubleshooting but to no avail 

Hi, sorry if this has been asked before.Anyways, I have the Sonos Ray soundbar connected to my TV via the optical audio cable. My problem is if I am watching my Tv on my Freesat box via HDMI 1 port then switch over to my Amazon Firestick which is on HDMI 2 port the sound often does not transfer. I have to go through a nightmare of switching the TV inputs from one system to another until the Sonos Ray bar eventually picks it up. It can take upto 5 mins at times. Very frustrating. Thinking I should have bought a Bose as I also hate the Sonos controller app 😒Any Ideas what is wrong?Cheers.

I have purchased a second hand Sonos system.Soundbar+ 2 mini speakers on stands * a suborder.Im not the most tech savvy person.I just get them to pair  :((((

Bonjour,Depuis plusieurs mois, impossible ,dans l'application sonos , d'ajouter l'assistant vocal Alexa. On clique sur le bouton il ne se passe rien, ça mouline , on clique sur essayer a nouveau et on a le message : une erreur est survenue ". Avez-vous une astuce pour se connecter ? Sachant qu'on a déjà redémarrer 'e routeur plusieurs fois qu'on a déjà désactiver/reactiver la skill dans l'application Alexa...Merci par avance  Moderator Note - Translation by Google:Good morning,For several months, it has been impossible to add the Alexa voice assistant in the Sonos application. We click on the button, nothing happens, it grinds, we click on try again and we get the message: an error has occurred. Do you have a tip for connecting? Knowing that we have already restarted. router several times that we have already deactivated/reactivated the skill in the Alexa application...Thank you in advance

Hi are the bi weekly app updates down loaded automatically or do you have to search and perform these yourself?Rob

For past few weeks service has Sucked???  Long time user. Home and 3 restaurants yet lately it just stops playing. System says it is but nothing. Won’t let you group or ungroup just wont work. Every half hour we are restarting the devices. They aren’t even a year old?  Very sad!!!

 this suggestion doesn’t work in the new app because the nesting of the menu tree doesn’t match what is described. Is doing something like this still possible?

Can not access my play1 on my iphone 14 airplay.  It also does not show in my bluetooth. Doesn’t the play1 work with airplay2?

I nearly always have to turn WiFi on my phone off and then on again for Sonos app sys 2 on Android to recognize my Sonos system. You ight know about this defect but I thought it worth a message to ensure someone is aware of it. Tha app on PCs don't have this problem.

Getting Error Message 913 when trying to add music folder from external drive.

I am trying to follow the steps to restore my music library. I don’t understand Step 5 . . . “if the new local account is not listed” . . . What is the New Local Account?

I want to downgrade the system to S1. My system has 2 x Sonos 5 Gen 2 ; 2 x Sonos 1; Sonos Move Gen1; Sonos One SL (I am tired of the slow response to volume changes with the new app and also occasional streaming stoppages - which never happened before) Reading the Sonos product compatibility page there is a confusing note about Sonos One SL“One SL cannot be added to Sonos systems using the S1 Controller app. One SLs that are already part of an S1 system will continue to work as they do today.”Would greatly appreciate if anyone can:a) confirm or not if I will be able to downgrade successfully to S1 with all the speakersb) give a process to achieve the downgrade Thanks in advance.