Fix & Optimize

I have a Sonos Connect box with S2 apps, on Windows, Android and iOS.  Music library is on a QNAP NAS, but cannot be added anymore.  Library has always worked fine, but with upgrade to S2 we had to remove the connection, now it cannot be added again.  No matter what we try, and believe me, I have tried everything I could find on the Internet, it keeps on giving me an error 1002.  Firewalls are OK (Norton Antivirus at Windows), systems are set to SMBV2-3, shared folder permissions are OK for all involved users ...Is this just another issue that belongs to the “S2” disaster upgrade, and if so, when could we expect a solution for this ?Any idea, tip, hint, things to consider would be greatly appreciated …PS: shared folders on my Windows computer can be added, but the big library is at our NAS ...

Does anyone know how to set an alarm to play a track on loop from the local library? I have a track of rain sounds that I’d like to play at the same time each night, I can accomplish this manually but am trying to automate this and I am losing my mind here. The alarms are buried in a secret location in the app, and even after finding them, there is no way to select a track from the local library. The search function when set to local library finds nothing. I also still receive phone notifications for deleted alarms, what in the world?

Op het Sonos systeem van mijn vriend kon ik altijd instellingen beheren zoals alarm instellen. Sinds kort hebben we op mijn werk ook Sonos en nu kan ik op geen van beide nog instellingen beheren. Ik krijg dan de melding dat ik moet inloggen als systeembeheerder. Maar ik ben geen eigenaar dus ook geen beheerder van geen van beide systemen. Hoe kan ik dit oplossen? Moderator edit:Google Translate-On my boyfriend's Sonos system I could always manage settings such as setting the alarm. Recently we also have Sonos at my work and now I can no longer manage settings on either. I then get the message that I have to log in as system administrator. But I am not the owner and therefore not an administrator of either system. How can I solve this?

Hello!  I have a Sonos Arc (with Dolby Atmos) with 2 Era 100’s hooked up to my Epson Home Cinema 2350 4K Pro-UHD Smart Streaming Projector with Android TV. The Arc is connected to the Projector via an 8k HDMI cable into the ARC slot. It works great watching Netflix and certain Amazon Prime movies/shows. No sound comes out when watching older movies or shows. Hardly any sound comes out watching Peacock shows. My question (s): How do I get the sound to work to watch older movies/shows and Peacock? I have reset the app (s) multiple times as well as checked all the connections. It is extremely frustrating. The sound on YouTube does not work either. Could it be something to do with Android TV?Thanks and Merry Christmas!  

As the caption reads, I have an issue with the Google assistant making the volume go to the max setting despite what I tell it. For example: if I say “Hey Google set the volume to 9%” the volume will be set to 100 and then I have to scramble for a remote so I can lower the volume quickly.  Despite the volume level I set the Sonos to via the Google Assistant, it’ll always set it to 100%. I’ve removed and re-added the Google Assistant and that fix only works for 1-2 days. It’s really irritating that this is going on and it’s incredibly inconvenient as well. Makes me want to throw away the entire Sonos setup I have and go with a comparable setup from Bose.  Sonos….get it together already.

Hello, We currently have an Arc SL, a sub (gen2), and 2-era 300’s.We recently purchased a Panasonic Dp-UB820 blue ray player.  We also have a Samsung 7 series tv with an e-arc hdmi port.   When playing Atmos movies, everything is fine.  However, playing anything else, the disk menu shows up as Dolby Digital 5.1.  As soon as the movie starts, the app switches to Stereo PCM and the sound changes.   I’ve read so many forums,  I’ve updated cables, powered down components, and set everything I could set.  I have the Tv set to:Sound Output-Receiver (hdmi-eARC), under Expert Settings,  I have HDMI-eARC mode set to Auto, Digital output set to pass-through and Dolby Atmos compatibility turned on.   On the Panasonic, I have the following:HDMI-video+video output mode (nothing else is hooked up to the player).  I have tried toggling the digital audio outputs on dts/dts-hd to pcm or bitstream with no change Dolby audio is set to bitstream though I’ve tried toggling options here as well.   secondary

i have just reconnected my 2 x play 1 and sound bar to the app, had all the chimes and been told it’s all set up but as soon i try to play music it’s saying not connected, any ideas?

Good afternoon, I have a Beam gen2 bar and two era 300, I am somewhat disappointed because I have to lower and raise the volume depending on whether there is dialogue in the movie or if there is music or sounds, I don't know if this is normal because it is very annoying to have to be with the controller in your hand to decrease or increase the volume.

I have Denon s740h receiver. What’s the best to connect my arc ultra, sub and era 100? Is their steps or videos I can get? I need help connecting all this with my extra speakers to the receiver. 

As far as I can tell it seems that it is not possible to connect to a Beam 2 to play music via Bluetooth. However, Sonos makes the Move and Roam products which to allow connecting via Bluetooth. It seems it’s also possible to group a Move 2 and a Beam; what’s still unclear to me is whether you can then play music on the Beam (and possibly a sub it is bonded with) via Bluetooth connected to the Move 2? I’m really only trying to do this for music / podcasts, so it’s not the end of the world if it introduces some kind of sync issue for TV. Thanks!Moderator edit: Edited to specify Move 2 as with title, as Move 2 can but Move cannot.

I have three Sonos speakers and I’m trying to access settings in the app, but the app keeps saying to sign in as the system owner. I am going to assume that at some point I added these speakers using a different email address than what I am using right now. But, I only have two email addresses and I tried using the other email address, but couldn’t sign in. I thought maybe I had forgotten the password, so I requested a password reset link to be sent to that email address, but when I do it, the Sonos website acts like it sent the email, but I never receive anything in my inbox. I have checked spam folders also.How do I fix this issue?

My WiFi changed, so tried to update it on both Play 1 speakers—using Ethernet the system finally recognized the speakers and stated they would update separately one at a time. It only worked for one. I try to “add speaker” and it cannot find my model. Tried with and without Ethernet cable.

Hi all, novice here.  today added two Era 100s to by Beam gen 2. The Beam is currently connected to my LG oled via the hdmi arc.  I’ve completed the set up via my Sonos app to add the two Eras to my system as surround, all looks well. However, I cannot hear any sound from them. I’ve tried multiple different Atmos programs, as well as Youtube TV running in 5.1- confirmed via Now Playing screen of the app. Ive noticed that my two Eras are not showing connected to my Xfinity WiFi (via Xfinity app), could this be the issue? They aren’t on WiFi therefore the Beam cannot talk to them? any help is appreciated, quite deflating TBH.picture 1: confirmation Atmos is going to Beampicture 2: screenshot of Systems InfoModerator edit: removed picture containing serial numbers

Does anyone know why I am unable to connect my Sonas One to EE hub3 please? After a factory reboot / refresh/ ethernet connection - my Sonas One isn't seeing the EE Hub 3

I have done everything in my power to try and get my sub to connect to my network but the app keeps saying sub “not connected” I am at a loss and don’t know what to do anymore I have tried everything that they say to try

Sonos app is crashing. Anyone else experiencing this?

After several talks with tech support and browsing through all the highly technical and confusing messages on here, I could not get my Sony turntable to play with my older generation Sonos system.  I have a One, a Move, and a soundbar, and didn’t want to replace those.  Returned the Sony turntable, got the Victrola Stream Onyx on sale for $399 and in FIVE MINUTES I had the turntable setup and playing through my existing system.  It sounds beautiful.  If you are struggling to play vinyl on your existing system, I HIGHLY RECOMMEND the Victrola Stream!!  Wish I’d just started out with it and wanted to share what I learned the hard way.

I have a Sonos Arc w/ 2 x Era 300 (surround) connected to a Sony Bravia 9 (2024) TV.  When changing channels (Verizon FiOS) I occasionally get a popping sound.  I know there was a previous issue that they say has been fixed - I’m thinking there is a new issue.  I updated to the lates software, removed the 2 x 300 Era’s - and have rebooted the FiOS cable box / TV … the sound remains.  I’ve submitted several logs - but they have not found anything…Anyone else having Arc popping issues?  Sony - 85" Class BRAVIA 9 Mini LED QLED 4K UHD Smart Google TV (2024)  

My sone has a Sonos one in his bedroom. We have recently moved to a new home and I have transferred our Sonos system to the new location. My son’s Sonos One has developed an alarm that goes off every morning at 7.00am every day of the week. I have reset his one to factory settings 3 times and reset the unit but each time it still alarms every morning at 7.00am. My sone doesn’t use it any more because it wakes him up every day. A waste of money in my view. I have asked the Sonos voice to help eliminate the alarm however it tells me me there are no alarms set???? I can assure Sonos there is an alarm every morning that we can’t eliminate? can any body  help with this annoying bug please?

I have error 1002 when trying to add a music libary to sonos app, Via Windows PCIs this still not working / available? Cheers matt 

I now have sometime to update and resolve Sonos product connectivity and performance issues. To date the Arc model S19 has been the main TV speaker but the paired SL1 as surround speakers dropped out of the network sometime ago. Plus I am introducing a Sub3. So in the last 10 frustrating hours I have performed factory resets on every device multiple times. Variously the Sonos App running on an iPhone16 will discover some but not all of the devices individually. But it doesn’t do this consistently to allow me to complete my system or living room setup. Currently I have two systems visible Sonos1 with the Arc in it and another system with the x2 SL’s in it (god alone knows how) I have found no way to delete the Sonos1 system in the hope that a further cycle of product discovery will allow all devices to be added to the Singular system and single room I want to retain. What the Holly FK…. Is going on, I work in IT, I’m am not a technician but I have decades of experience in the sector; ye

Hi, hope someone can help. I have a Samsung Qe75900tstxxu  tv with earc port. I have just purchased the Arc ultra and have connected them through the earc port. The problem I am having is that I'm not getting any Dolby Atmos sound output from the arc, even when I'm playing an atmos enabled film like The Tomorrow War on Amazon Prime. Any advice please?

Good morning,I would like to change my Sonos Play:1 speakers with 2 Era 100 speakers.1/ Will they still be compatible with my playbar?2/ If I take them on vacation without a WiFi network, can I use them together in stereo and Bluetooth with my phone?Thanks.

Hello,When will the functionality be available in the Deezer application, within the Sonos application allowing you to play titles via “Mix inspired by this title”?Thanks

I have two One SL’s and I want to connect a turntable to them.  I was thinking to get a Move 2 or Era 100 with a in-line adapter.  All the speakers would be in the same room. Does anyone have this setup and could share the experience?  Is there any delay between the speakers?