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Fizzelle
Contributor I
Dec 22, 2024 5:13 PM UTC
Answered

Sonos message stating ‘no content’

Hi I have a pair of Eros 300’s. However, when playing anything but Spotify I get a message on the app saying ‘no content’ despite everything being connected with ability to play on anything else. Completely frustrated with the app which doesn’t work. Even playing Spotify it drops connections. I should be able to listen to anything I chose given the cost of these speakers.HELP PLEASE

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FizzelleAnswer
Contributor I
Jan 4, 2025 9:52 PM UTC

Thanks all. I ended up calling customer support and they seem to have rectified the problem for now.

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15 replies

UKMedia
UKMedia
Dec 22, 2024 5:49 PM UTC

Can you confirm what music sources you have defined in the Sonos App?

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Remember: Sometimes Red Wine helps :)
FizzelleAuthor
Contributor I
Dec 22, 2024 9:11 PM UTC

Red wine always help, particularly when dealing with the Sonos App! Online radio stations ie Mi-Soul, Spotify, Apple Music my playlist on my Pc

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Ken_Griffiths
Ken_Griffiths
Dec 22, 2024 9:30 PM UTC

Red wine always help, particularly when dealing with the Sonos App! Online radio stations ie Mi-Soul, Spotify, Apple Music my playlist on my Pc

Maybe sign out/in your Sonos account within the App and try reauthorising the Music Services that are not working for you and see if that perhaps fixes the issue. Also ensure your mobile controller device and speakers are using the same WiFi access point, if you have any WiFi extenders, or repeaters etc. 

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    FizzelleAuthor
    Contributor I
    Dec 22, 2024 9:38 PM UTC

    thanks Ken - I will give it a try and see how i get on and hopefully let you know - maybe after a Bottle of Red!!!

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      amitc
      Lyricist III
      Dec 28, 2024 1:39 PM UTC

      Same issue for me…. Can’t seem to fix it!

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      FizzelleAuthor
      Contributor I
      Jan 2, 2025 8:37 PM UTC

      its ridiculous really it is - i ended up on the chat, they helped somewhat however, I still have difficulties playing what I want and when

       

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      Airgetlam
      Airgetlam
      Jan 2, 2025 10:39 PM UTC

      Then skip the chat, and call Sonos Support directly to discuss it.

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      Bruce
        Ken_Griffiths
        Ken_Griffiths
        Jan 2, 2025 11:30 PM UTC

        its ridiculous really it is - i ended up on the chat, they helped somewhat however, I still have difficulties playing what I want and when

        What are the ‘other’ audio source/tracks that you’re having difficulty with when trying to play them in the Sonos App. Are they perhaps out-dated shortcuts held in your Favorites, or perhaps links pinned to your Home Screen?

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        Corry P
        Corry P
        Sonos Staff
        Jan 3, 2025 4:09 PM UTC

        Hi ​@Fizzelle and ​@amitc 

        Welcome to the Sonos Community!

        Sorry to hear of this issue you are having with the error message displaying when trying to play from Spotify.

        We’d like to investigate the situation further.

        Could you please recreate this issue, taking a screenshot of the error message and submitting a support diagnostic afterwards? Thanks. Please post the screenshot here, and just let me know that you have submitted diagnositcs (without posting the number here) and I will pass them on to an engineer. Thank you.

         

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          FizzelleAuthorAnswer
          Contributor I
          Jan 4, 2025 9:52 PM UTC

          Thanks all. I ended up calling customer support and they seem to have rectified the problem for now.

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