Fix & Optimize

I now have 3 unique sites with a combination of play1s, amps, and ports that are having persistent alarm issues.  Some of what we are seeing: scheduled events shutting off randomly, chime playing instead of selected source, and random “ghost” alarms that appear randomly.  We suspect the ghost alarms are deleted alarms previously configured.  We’ve tried resetting the hardware, submitting diagnostics (support just told us to reset), resetting apps, deleting all alarms and readding and nothing is working.  2 of these systems have been using this functionality for years with no issues, one site is only about 2 months old.  Issues started about 2 months ago.  

I recently purchased the Sonos Arc ultra. It doesn't seem to be playing Dolby Atmos. The Sonos app shows Dolby Digital Plus 5.1. The soundbar is connected to HDMI eArc on Sony Bravia XR55A80K. Sound & Audio output settings are all okThe content being played on the TV shows 4K Dolby Vision. I've configured Truplay as well.Same content on my Bose SOUNDBAR SB700 gives good surround effects. What could be missing? Or is it a bug in Sonos app or firmware

Does anybody know if Sonos are bringing out a white power cable for the Era?Kinda need one to match the colour of the walls

Using the Ace headphones, while using TV swap, it is noticeable 2.0 stereo source sound better with spatial audio off, and multi channel (dolby/atmos) sounds a lot better with spatial audio on. yet it is a hassle to switch that manually every time based on my source. hence it would be amazing if sonos would do that automatically. like auto choose opt-in.

My Roam 2 indicates that it’s being charged when on the wireless charger, but the charge slowly drops, about 5% or so per hour, I’ve tried multiple USB chargers including some high wattage ones, and have tried a different Qi-compatible charging pad but so far the Roam just slowly loses charge despite showing up as charging (lightning bolt in the middle of the battery icon).When using the USB-C cable directly into the Roam, it charges up and stays charged.

I’m looking for some help here or if anyone else is having this issue.I just moved into a new house. I’ve got a new Wi-Fi network and a bunch of speakers that I’m trying to add back to the system. Sonos recognizes a few of them when I go through the network system to update my network. I have several play threes and play ones that aren’t showing up. When I go to add speaker or component, I get a pop-up message saying that my app needs to be updated. However, when I go to the system settings at showing, I’m on the latest version of the app and there’s no updates. When I go to add speaker and clip on the pop-up that says update app, it sends me to a random website that I’ve attached a photo to here. Testflight.apple.com I’ve been on chat with Sonos support for over an hour and then are unable to diagnose anything. My iPhone 16 is on the latest software version, I’ve uninstalled the app and reinstalled it, and I’ve reset my network in the app. Nothing seems to be working. Let me know if a

Hi.  I’m curious if anyone out there has any current experience successfully installing the Sonos Controller in a Linux based OS, specifically Zorin.  I say “current” because almost every thing I’ve found on this subject is from some years ago, so just looking for something hopefully a bit more current.I have an old W10 laptop converted to Zorin OS, Zorin because it’s the most Windows like, they say.  When it was running W10 I could run the Sonos Controller and I play music through our Sonos ARC.  I’d like to be able to do that with Zorin if possible.  With the Zorin OS I’ve been able to a point in the installation process where it almost completes the installation but but fails with the following: Any thoughts, comments or questions would be appreciated.  Thank you.

I am having an issue with the Sonos app (Android) and a music library stored on a network share.My library contains a folder named A, which has its own music files as well as several subfolders that also contain music. However, when I browse to folder A in the Sonos app and select one of the songs stored directly in that folder, Sonos plays a song from one of the subfolders instead.For example, selecting the second song listed in A plays the second song in sub1. The apparent track order is preserved, but Sonos seems to ignore the files stored directly in A. As a result, I cannot play the songs located in A itself.Example:A/├── 01 - Song in A.mp3├── 02 - Another Song in A.mp3├── sub1/│ ├── 01 - Song in sub1.mp3│ └── 02 - Another Song in sub1.mp3└── sub2/ ├── 01 - Song in sub2.mp3 └── 02 - Another Song in sub2.mp3Expected behavior: selecting 02 - Another Song in A.mp3 should play that file.Actual behavior: it plays 02 - Another Song in sub1.mp3 instead.I am somehow surprises th

After downloading the newest software update this past week, I tried TruPlay again and the initial test tone from my main seating position is no longer there. It only has the room walking calibration method. Called tech support and they are now aware this is the case on iOS iPhone. Anyone else have this problem?

Long-time Sonos user here, with a significant investment in Sonos speakers. Everything was working fine as recently as Friday June 19. As of this weekend, I'm dealing with multiple simultaneous failures:Issue 1 — Radio stations fail with "the song is not encoded properly"Both WMAL (105.9 FM, Washington DC) and WABC (770 AM, New York) fail to play with the "not encoded properly" error. I've tried both iHeartRadio and TuneIn as the source — same error on both. Spotify streams perfectly, so this is not a network or Wi-Fi issue.Issue 2 — iHeartRadio authorization completely brokenAfter attempting to remove and re-add iHeartRadio as a service, I now cannot even authenticate. The OAuth flow fails immediately before I can enter any credentials, showing: "There was a problem authorizing your account. Please check your internet connection. Select back and try to authorize your account again." My internet connection is fine — Spotify and everything else works.Issue 3 — Mac app update failing wit

I can’t get my sub to hold the setting I set it to. Each time it defaults to zero for cross over. And regardless of what I set. It does not sound any better.  I have unplugged and powered my amp up. I have done the same to my sub.  I have run true play again. All the equipment is up to date and has most recent updates   

My Samsung TV eARC hdmi connection is currently in my cinema processor, allowing theatre sound.I don’t use it all the time and I’m not happy with the standalone TV sound so I want to add an Arc Ultra.To get Atmos from the Arc I need to use a eARC connection from the TV.How do I get my TV eARC connection to feed BOTH the cinema processor and the Arc soundbar?Looking for solutions that work for others who have encountered this type of issue.

Hi I have several Sonos Products and recently they just randomly drop off the network.I have a Google Next Pro mesh wifi and I lose my Sonos Era300 and Move. But my Sonos Sub remains connected (paired with Era 300)In the other rooms Era100 has been ok, Play 1 pair and sub drop off but come back online My network strength is good to great and have no issue with TV PCs etc my Move won’t register I have done factory reset which temporarily solved Does Sonos have another system error in 2026 

My Era100 has worked normally during the time I've had it, about 1 year. Now it suddenly doesn't connect with my TV or if it connects, it disconnects itself after a moment. I've tried everything I can imagine, with the TV and era100, and the app. Any ideas?

Let’s have this discussion as more of your clients have big theaters you know the arc has limits. The 2 subs have limits. Why would a thread get booted that means progress. Sonos will not fill all our needs. Don’t believe that and they know that. No one thought 2 subs was a possibility. Guess what? Move forward. I want 2 Arcs and 4 subs. I will wait. I come from a pro audio environment. I watch a lot of concert & festival content. High dbl. Sonos will eventually give us options. I have believe.

I am wondering if anybody has had problems with the Sonos app occasionally disconnecting while it plays music, from both Spotify and Apple Music.   I submitted a diagnostic to Sonos, but the rep on my subsequent chat did not have a definitive solution.   He suggested I phone CS, because they have better diagnostics.I tried disconnecting my wireless speakers on a hunch, but the problem recurred after that.   Could these glitches be on the Sonos end?   Has anybody definitively solved these?    Thanks.

Setup is: 2x Era300 configured as a stereo pair + Sub Gen 3.Music is played from a desktop computer to the Era 300 via Bluetooth. Because the desktop frequently connects and disconnects from the system, the Sub randomly stops producing audio during Bluetooth playback.Once the issue occurs, the Sub does not recover on its own. Audio output from the Sub remains absent indefinitely until some form of reinitialization is performed (for example, reconnecting Bluetooth or power-cycling the Sub). I have never observed the Sub resume playback by itself after the issue has occurred. Observations:The room remains correctly bonded in the Sonos app.Sonos app playback works normally, and the Sub works normally when using Sonos native playback.However, after using Sonos app playback and then switching back to Bluetooth playback from the desktop, the Sub does not start working again. It remains absent from the Bluetooth source.The issue appears to occur only during Bluetooth playback.Disconnecting an

After downloading the newest software update this past week, I tried TruPlay again and the initial test tone from my main seating position is no longer there with Beam 2. It only has the room walking calibration method. Called tech support and they are now aware this is the case on iOS iPhone. Anyone else have this problem? I have latest iOS on Iphone 17 Pro Max. The initial test tone used to work and still works with new software update on my Arc Ultra. 

All of a sudden no sound is some out of my Roam. Sonos app ‘sees’ it and shows audio coming from it, but I hear nothing. Factory Reset twice with no luck. During Reset I hear audio.Play/Sound controls on Roam don’t appear to do anything either.Controlling system via iPad OS27 app.

Can I use this on YouTube 

I have several alarms setup to wake up, they can be activated and deactivated with a toggle. They worked great forever, suddenly now it’s a huge effort to get them to deactivate or activate them. It’s either reboot the whole system, or phone, refresh the connection that seems to get it to respond. Or just doing it, several times. Why is it so hard to make it work?  This seems to have changed in the last 6 months, so whatever update was performed has made it extremely difficult to accomplish a simple task. 

Hi all,I'm looking for feedback from users who regularly manage playlists rather than simply play music.I've been running a Sonos system for many years and, after the 2024 disastrous app launch, I stayed on the older S2 app and avoided firmware updates because playlist editing and queue management were critical to how I use Sonos.My system currently consists of:3 x Play:3 Play:5 Gen 2 Amp RoamMy music comes from:Amazon Music YouTube Music iBroadcastI often create Sonos playlists containing tracks from multiple services and regularly:Add and remove tracks Reorder playlists Edit queues Save queues back to playlistsI also make heavy use of the desktop controller because I find playlist management on a large screen much easier than on my Android phone.The reason I'm reconsidering upgrading is that without upgrading, I can’t run the desktop application on on my Windows 11 PC without updating the system.For anyone who manages Sonos in a similar way:How good is playlist editing in the current

I’ve registered my Sonos account with one email address but my Apple Music account is set up with a different email address. When I try and register Apple Music as a service in the Sonos app it fails every time. Is there a workaround?

My sonos one keeps dropping from the app.  LED is flashing red I re-assign using rj45 connection   ther wireless way wount work at all. it will be fine for a day .. then back to flashing red 

When will Sonos allow Play Dead music app to be added?