Fix & Optimize

My preferred radio station now doesn't work.I prefer "My Tuner Radio" and now it just doesn't work, I get a message saying "something went wrong".I've tried re-authorising the app and removing, re-installing and re-authorising but nothing.Funny that Sonos radio works and it can't be removed from the list.Way to go Sonos, we spend huge amounts of money on hardware and this is how you treat you loyal customers.

I updated the Sonos app today and now have lost all my connected devices.

I recently purchased a Sonos Playbar and 2 x Play 3 speakers second hand.  I have spent ALL DAY trying to set the speakers up in the Sonos App.  I did a reset on all three speakers as advised.  Multiple attempts have been made, rebooting both the modem and the speakers, uninstalling the app and reinstalling.  I have tried EVERY SINGLE FIX I could find on line but still no luck.  I'm using my Android phone with the app and have tried both wired and wireless setup.  When trying to add a device, I keep getting to the point where the app wants me to run an update in order to finish the set up, I go through that process, the update begins and very slowly moves through the process but stops each time about ¾ way through every time!  By then, the speaker times out because it's been more than 30 mins.  I have good, uninterrupted wifi so that can't be the problem.  HELP!!

Hello!I have problems with the signing in my Sonos account with the new Sonos app.I'm using it on both iOS and Android. With the first - no problems, but I can't login with my Android phone.It redirects me to the website, I'm typing my details, but somehow can't login. There's no error message, nothing. Very strange.I've reseted the app at least four times with no success.Any suggestions? Thanks in advance!Radoslav 

I recently upgraded to the Sonos latest app version. Is anyone also experiencing a worse performing app user experience? Is the user experience better than the older version in terms of navigation?I find the app slow and less reliable at the moment. The timer is also missing for auto-switch off.

Hey what happened to the sleep timer? I see the app ICON went to black from orange and they removed my sleep timer. Where did it go?

Why was I so silly to update. Can I und it and go back to old version?

After the new controller update my Beam went offline and reverted back to factory default which sucked so I had to reinstall it, but here started the real headache.The initial setup went smooth but the final step where the speaker connects to my account failed and the Beam is now stuck waiting to connect but here’s the kicker…The controller says that the Beam needs to be updated before I can connect but I cannot update before it’s connected, so that’s kind of a pickle…Anyone experiencing the same issue?

Realy? Thats what we have from Kids generation Z today. I open Sonos app, use it, oh no cant use. This in 5 secounds, i ask Sonos Team, you check your update or you think only thats must work, i think last. TEST IT BEFORE YOU "improve" something that was ultimately lost 100% meesed up. Up until now, Sonos has always been TOP, now i give you the title "FLOP of the year 2024".Please fix it immedetly! Go back to TOP!

I have a bunch of Sonos speakers already working merrily. I’m trying to add one more era 300. The app recognises the new speaker, connects it to my network, then the app crashes.I can see the speaker in my system but I can’t use it, and it is asking me to register it. When I do that the app crashes again. I have factory reset the speaker several times. I have removed the Sonos app and reinstalled it. I have tried this from three different iOS devices and the app crashes on all of them.Sonos support told me to post something on here as they didn’t have a clue.Can anyone help?   

The app update is unacceptable

Via updated app-For those getting stuck adding equipment to an existing system and having the equipment not register. A work around is to transfer ownership, use your current account for the from and to.  Under the cog wheel (settings), manage, transfer ownership.  Hope this saves you hours. Hours that wish I had back.  

Here is a link to the article: https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statement IT TOOK COURAGE TO RUIN OUR EQUIPMENT!!! Sonos can respond to Verge, but not to its customers on here? REALLY????

Like many, I don’t like the new Sonos app.  I’ve updated the iPhone that I use the most and I am miserable.  I saw a thread response where one could download the old app for android. Does anyone know of something similar for the iPhone?  Thank you.

I just updated the app on my iPhone and it seems as if you can no longer adjust the queue. Previously you could adjust the order of songs and delete upcoming songs. I will really miss those options and feel someone should see about adding them back in. 

On the old app, you swiped and it gave you the option to remove song from your Sonos playlist (actual Sonos playlist that uses songs from your streaming sources). You can no longer swipe. If you hit the 3 buttons, it lets you “remove from your music,” but doesn’t remove from your playlist. 

The Sonos app just installed an update and now, when I start the app I just get a black screen with the Sonos text. The app never gets beyond that.My ow is android. I installed s1 but it only gives me the option to upgrade to s2.The desktop app still works but wants to update, which I'm reluctant to do until the mobile app works. Anyone have any suggestions

Just installed the updated/new app and my ARC and app no longer work. 

Updated app. Now my system is no longer available on the app. Do I have to reset each component?

Started to put my daughter to bed and the last part of our routine is her picking a few stories and some music to fall asleep to.  Guess what?  My app updated and the “improved” “courageous” app apparently never even underwent alpha testing.  It lost nearly every basic function this system is supposed to have.  You can no longer use your own music, add multiple items to a queue, edit a queue, or do any of the most essential functions a speaker app is supposed to have.  Is courage synonymous with failing to understand what your users are looking for?  Is to bold to destroy the brand image as a high fidelity music listening experience?    I have thousands of dollars of speaker equipment that is now useless until your engineers take months to restore these basic functions?  Give us back the functioning version that existed earlier while you figure out these updates  If you have to make an S2/update split like you did for the previous version, but please fix this so I can get my screaming

Hi I am looking for a way to return to the old Sonos app without resetting my iPhone. Here is the problem: when we purchased our amp the app was set up with my wife as the system owner. I have my own Sonos profile and not being the system owner wasn’t a problem for me until today when I updated to the new Sonos iPhone app. As the non account owner I no longer have control of EQ which means I can’t control which speakers are on and off without signing in as my wife. This was not the case with the old version of the app. The reason this is a problem is we have speakers in our Alfresco and Kitchen which I used to be able to turn on together, turn on just the kitchen by swiping left or just the alfresco by swiping right. This is now only possible if you are signed in as the account owner.  The two photos show 1. Me logged in as myself getting blocked and 2. the second photo is what can be accessed when logged in as my wife (the system owner).I hope Sonos fix this issue!!!!   

I think the development community has the power to develop a good system. Open your interfaced and you will see like other projects it is going to work out.    Or  I love your product do not make it second class like the upgrade now (2024) let us downgrade until you figure it outlove you 

A New very hyped (and feature missing) version came today… on  iOS. But not on Android? there is a lot of click here ‘google play’ etc…on all Sonos pages…. But no new version ;(  ??!!?!

In the latest update for iOS Subsonic music service is no longer to be added or visible at all.Please repair this or make it possible to go back to the previous version!