Fix & Optimize

Latest iPadOS version 80.02.04 will often hang on launching and just spin with nothing displayed other than the section headings. App remains completely unresponsive, you can only close it and try again.  It will start properly once in approx every 3 or 4 attempts.when it does start it is taking 29 to 35 seconds to display the opening screen and be ready to accept the next action. Every action is sluggish and stuttering. I am in the same room as the router and the speaker is connected via Ethernet so Wi-Fi latency / signal strength shouldn’t be an issue.the different app versions no longer interact properly. I started playing music using the pc controller (since the iPad and android versions are so poor) then I went into the room and later tried to control the speaker with the iPad version but all it did was jumble my chosen track and play it over the top of the tracks that the pc version had previously started. That has never happened before, you could always control the system proper

I run a S1 app system using a SONOS CONNECT and a NAS for storing my music files. I listen to mostly Classical Music and I have reached the maximum number of tracks that can be indexed by the S1 app. I had intended to use PLEX to overcome this issue but the PLEX forums say PLEX is hopeless at indexing classical music. Does anyone use othe software to overcome the.indexing issue? Or are there other 'work arounds'. Any suggestions would be appreciated.

Dear Community,i’ve a “special feature” of the newest SONOS App wich drive’s me a bit crazy.If i search within the Spotify App for e.g. an Actor “Bibi Blocksberg” i get all published albums as a result list as you can see here as an example - you see that “Folge 17: Der kleine Hexer” is shown up:Spotify Results If i do the same search within the SONOS App and go to the results from Spotify i get a quite limited list of items:Sonos Results of Spotify for the same ActorAs you can see the results are limited and the last Album i see is “Folge 127: Das verrückte Huhn”.. Any idea’s why this is limited in SONOS? It is useless for me as my little daughter is complaining that she does not see all the Albums anymore… Let me know your thoughts as well as the feedback from SONOS!! 

I guess Sonos doesn’t believe in the saying “if it’s not broke don’t fix it.” My biggest complaint is I can’t add to the queue after playback has started. Also, Slower response on app, can’t blend playlists from different services, etc etc. I have to use my computer to get the flexibility I need. All of which was available in the old app.

Era one’s will not go into pairing mode.  No blue flashing light. Factory reset multiple times and reset router. I’ve had them one day.

Since new app, I have to re-add the devices (boost, play base, sub, 2x play1) and even after re-adding them many times, they keep disappearing from new app. I am so sick of this new buggy app. Any solutions?  

Having updated the Sonos App I’ve spent an hour trying to find the Alarm settings. I swear it’s missing!  Please tell me where I can find them.

How do I connect Network Drives and PC Shares in the new App?

Hard to believe that using a Sonos Connect for turntable still shows up with the other speakers and cannot be identified as a Source instead — It is a Line-In Source but cannot be labeled as Turntable in new app — Well is can be labeled as such - but that Turntable label does not show when turntable is playing as a source - it just says Line-In

Sub not working. White light on. Have unplugged, not change

You know that the app changes have made the speakers completely useless?  The new application changes made my purchase USELESS.  Can't access my library, can’t set up a queue of music, my existing playlist are gone.  So much of what would be considered a basic functionally was removed from the application.  Will have to give serious consideration on whether my new speaker purchases become a different system (and get rid of my existing 6 Sonos speakers).  Your company just can no longer be trusted, and nothing seems to be getting done to try and get it back.  You might want to let your CEO know how bad it has become, assuming he even cares.  Once you go public, you don’t care about your clients.Just absolutely horrible and you should be embarrassed

I never post here but need to add my voice to the conversation. The new app is slow, unresponsive, and difficult to use. How could you*  this up? Why would you *  this up? I see the “buy more” pop ups seem to be working fine… Help. *Moderator Note: Modified in accordance with the Community Code of Conduct.*

I hope this information helps with the understanding of the features discussed below as there have been quite a few posts on the subject(s).Sound SwapThis process occurs with the Sonos Arc over the 5Ghz channel generated by the Arc. The process is similar to that used when surrounds and/or sub(s) are bonded to the Arc to send them surround data and low-end effects. * Don’t over think the process. Even though the Ace headphones and Arc communicate over 5Ghz the Ace headphones will not join your local network over WiFi.Head TrackingThis feature is primarily designed to be used with Spatial Audio content. As you move your head everything remains focused for true awareness. It works very well. Head Tracking once activated remains on until you disengage it in the app. Please know that if you are listening to stereo music through your device (over Bluetooth or Direct connection) with Head Tracking activated turning your head 90 degrees to the left or right will cause the sound to drop from t

The treble slider control has negligible effect with latest update to version 80.02.04 on my iPhone. The bass slider control still works well.  Anyone else having this issue?

The new App is absolutely garbage and does not load music and even work without crashing.  This kid on Apple and on Android operating systems. Revert back to the previous version ASAP or the damage to the Sonos brand and reputation will be unrepairable.Everyone we know who has Sonos is having the same issues.  

Had an existing sonos system for many years with multiple speakers no issues I was using the Sonos beta app and the Sonos 2 app … I have verizon coverage for internet. router is CR1000A I was using a orbi system with this no problem for a number of years….. started have issues with internet speed and coverage etc…. and verizon said I need to remove my orbi and install their extender which came with the pian I have anyway so I did it…. the ext is  E3200  I LOST MY WHOLE SONOS SYSTEM I CAN’T GET IT BACK EXCEPT FOR THE MOVE SPEAKER and I’VE TRIED ALOT OF THINGS I READ ON THE SUPPORT PAGES EVERY TIME I CALL THE HELP LINE ITS A 80 MIN WAITI WAITED I DAY FOR 1 HOUR AND 45 MINS ONLY TO BE TOLD BECAUSE I WAS USING THE BETA APP THE GIRL COULDN’T HELP MEAT THIS POINT I DON’T KNOW WHAT TO DODO I NEED NEW SPEAKERS BECAUSE OF COMPATIBILITY I REALLY NEED HELP FROM A HIGH END PERSON SOMEONE WHO REALLY KNOW WHAT IS HAPPENING HEREI THING IT MAY BE SOMETHING WITH THE FACT THAT THE WAY THIS ROUTER AND EX

Is anyone else having trouble with the volume slider when using Spotify connect after updating to iOS 17.4? Mine no longer works at all! 

I am brand new to this community. I just recently purchased two Sonance amps with outdoor wall speakers. Salesman sold me on this was the best system out there. I installed both amps with speakers and have not been able to connect my mobile device with the amps. Already have spent hours waiting to be connected to sonos agents, along with the hours of having sonos techs running me through the setup and trouble shooting procedures over and over. Also spoke with my internet provider about my modem, and having to slow it down to 2.4 ghz for the sonos amps. So far nothing has helped. I have spent over 2200 dollars for the sonos amps and speakers and I am ready to rip it all out and return it for a full refund. Would love to get the help I need but there is only one avenue that is to call again and wait over an hour to talk to a tech. I need help now or I am gone ! Moderator Note: Modified in accordance with the Community Code of Conduct.

Why won't my rooms and roam connect 

I have a Connect:Amp that I think is gen2, but I’m completely unable to get it added to my existing S2 system.Here’s what I’ve done so far:Factory reset at least 6 times Setup a new S1 system, and it adds just fine and streams music just fine Installed an update when I did this Tried factory resetting again after being on teh S1 system… And then try adding to S2… It sees the Amp and says it needs an update Attempt to install the update fails with error 1002 Try again… fails same way Factory reset and try it all again… fails same way  I’ve tried with the amp on both ethernet and wifi. When I was trying this last week (before getting it on the S1 system), it would attempt to install the update… very slowly the progress bar would fill… until it just hanged completely. Now it won’t even try at all. I tried opening the sonos app on my mac try force a system update (saw someone mention that in another thread)… the app froze when I did this. When I force quit and reopened it, it said no u

I have my three nes speakers all connected . My setting shows I have nothing in my que. how do I get music to play?

Was exploring the idea of integrating a Sonos app into the car's app feature. Since the headphone comes with the "situational awareness" feature (and sometimes I'm guilty of having them on my head regardless of the feature) it would be cool to see how that could be used as an extension to the traveling experiences. 

I find it strange that I wake up one morning and find my sonos system down, the S1 app suddenly can find any of my speakers all gen1.After many failed attempts of resetting etc sometimes the app would see the speakers other times not. On the times it did it always failed to connect. Now use the new app hey bingo everything is there, I could up date the play ones to use the new app. My Play 5s however whilst can be seen, they are not compatible.I kind of remember they tried to brick these before, looks like they may have done it now. Well sonos as the rest of sonos products give up. I promise you the replacements will not be Sonos. Ben

I have read the previous posts about losing access to apple music, have uninstalled/installed apple music app and still am stuck in a vicious loop of “YOUR APPLE MUSIC ACCOUNT ACCESS HAS EXPIRED - reauthorize your account to access this service”.  I hit reauthorize and it takes me through a loop and brings me back to the same starting place.  Any ideas?Thank you. 

We are new to the “Alexa” world - except for our 24 year old daughter Alexa.  We have multiple Sonos speakers, with our newest being the Sonos Move with Alexa enabled.  We thought that we could change the wake word for Alexa on any device.  While I love the name “Alexa”, that is our daughter’s name and we really need to change the wake word to “Echo”.  Either that or we need to change our daughter’s name :). Sonos, please help - enable changing the wake word on Sonos speakers.With thanks,Sue