Fix & Optimize

Sub mini keeps disconnecting in the app, requiring a reboot. It only stays connected for about 2mins. I have rebooted the router, and the sub is close to a mesh extender. 

I have a Playbar and 2 AMP’s. I have had an Eero Mesh system for 6 plus years with the Sonos. Recently the App doesnt recognize the Sonos system.  I chatted with someone at Sonos who said my iphone and the Sonos are on different IP addresses.  How can I get them on the same IP address & if I do this will the issue go away? Thanks for any help!

Hello and hola to the original poster of this question!Because that topic has been closed unanswered I have recreated it as I have the same exploded IC inside my Sonos S16 Amp. Does anyone have their S16 open at the moment and can tell me or send me pics of this Texas Instruments chip labelled as U16 on the circuit board? From the other post I see LM??002 perhaps….** If your Sonos unit has problems, please don’t take it apart. Speak to Sonos for help. **I would really appreciate these quite modern devices not going into landfill in my country and any help will be appreciated. By me and by the earth of the future!

Sonos S1 app one of my rooms disappeared from the rooms icon. It does show up under the systems tab under products IE: Dining room bridge. Dining room does not show up under rooms. Any help? I tried deleting app and reinstalling it . 

I have just purchased a Samsung 83” S95F, which comes with a 2024 4K One Connect Box. The One Connect Box has an Ethernet Port, 4 HDMI IN (of which one is eARC) a couple of USB 2.0 Ports and an Optimcal Port.I want to connect:Samsung (Ultra) ARC Subwoofer Sonos In Ceiling by Sonanace (AMP plus two speakers) We are currently refurbing the house so have the opportunity to put as many cables in as needed (vs relying on wifi or bluetooth). I have never used Sonos or set up a home theatre previously. What I would like to know:firstly is there anything “wrong” with this set up - i.e. In Ceiling speakers are not compatible with an ARC what input does each device need electricity? ethernet? eARC? ... what devices should be physically cabled to each other vs relying on wifi or bluetooth TV (One Connect) to ARC Anything to Subwoofer Anything to the AMP for in ceiling speakers Please excuse my ignorance!     

Depuis quelques jours, je constate des micro coupure du son. J’ai réinitialisé le système sans succès jusqu’à ce jour. Merci de m’aider à résoudre ce problème.Dans cette attente, Mes cordiales salutations  

Hi community. I have my sonos play bar connected with Ethernet and wifi turned off on the play bar thru the app , then to my understanding , that creates its own wifi to connect to my sub.  Now , how can I use the app on my phone to control the sonos play bar if my phone is not connected to wifi, and I don't have wifi turned on thru out my home.   Trying to not use any wifi in my home.  Thanks in advance.  

I am trying to connect a Samsung Smart Monitor to my Playbar. The monitor has an earc HDMI and HDMI connection while the playbar only has the optical/digital type connection. Is there a simple cable adapter that would connect the two? I read that the Sonos adapter works the other way to hook up a tv digital to a playbar hdmi but doesn’t work the other way round. Not sure if that’s true or not. Any other work arounds or suggestions would be greatly appreciated. Thanks in advance. 

I have two Sonos systems: Two old Play 5 speakers with the old S1 controller - all working fine. I can access all the music on the local HDD of my Windows 11 PC. Never had an issue.A newer system comprising 3 pairs of speakers and a sound bar. All working fine using the newer S2 controller - except…… I cannot access the music on my hard drive - the same files on the same HDD that the old S1 controller has no problems accessing.The controller recognizes the library (safter a lot mucking around creating new local users, sharing folders, using the network path option etc etc) but refuses to list the albums or tracks. See screen shots below.  When I click on “Update Music Library Now” the usual message pops up:I click on Yes, and the "Indexing...” message pops up and disappears with a second. When I check the library for albums, artists etc, I get the dreaded “No selections are available”. Nothing. Zero. Zilch. I have read all the posts in various forums about this, but there does not seem

I get Favorites is full when trying to save a song to favorites. Been like that for years! When will they allow more than what the old app allowed. It’s only a list! Any fixes? 

My system operates erratically. System does not display component status reliably; does not consistently display album or Playlist tracks; will display graphics for music other than that which is playing; will indicate the system is off when music is playing. 

Hi, I’m sure it’s a stupid question with an easy solution  however I am in need of some help with an audio lag I havei have just bought a new Samsung frame pro 2025 and linked my Ray with 2x era 100 as rear speakers I wanted to use the Dolby atmos through the tv to sync with the sound bar and rear speakers which I can do but cannot get rid of the slight echo/lag when all are workingIm streaming through a firestick

I have a full system that worked fine in the last house, same Sonos app won’t connect to any of the speakers in the system.  What in the world? All of Sonos is 100% dependent on the app, will have to move away from Sonos unless it can be fixed. Anyone else have this happen?

I have a Sonos Roam I purchased soon after launch.  In the last 6 months, it has become very unreliable.  When listening for an extended time using the battery, it will make a screech and pop sound before going dead.  This has happened close to 10 times.  Monitoring the speaker more recently, I noticed this happens when the battery gets below 30%.After trial and error, I found the only way to get the speaker to respond is to put it on both a wireless charger and plug it in overnight.  The charging light never is illuminated.  After using both chargers overnight, the speaker will not turn on unless you remove both chargers and then try the power button.  Similar solutions are on Reddit and YouTube, although most did not have to wait overnight.Has anyone else experienced this and found a solution?  Given the recent reports of some Roam speakers catching fire, this is a little concerning.FWIW, I called support and described this situation.  After being on the phone for 30 minutes, on hold

I Wondered if this is a known issue. Having saved a sonos playlist using the windows pc app (latest available version) if I then edit it and save it again using the same name I always get the message 'unable to save playlist' however when I look at the playlist it has saved all my updates correctly so there doesn't appear to be any issue with the functionality it's just the message that appears to be erroneous.What is making it think that it can't save the playlist updates? 

ProductsPlay 5 (Purchased new in 2017) Play 1 (Purchased new in 2017) Playbar + Sub (Purchased New in 2019) Sonos Amp 2nd Gen (Purchased New in 2019) Sonos Move 2 (Purchased New in 2024)House DetailsSingle Story, 4K square feet, Metal Roof Hard wired Cat 7 cable across the house connected to various EERO mesh repeaters 2G Fiber from AT&T using their modem and router None of the Sonos equipment is hard wired with Cat 7 all running the only band of avail wifi on the system ProblemsI’ve hard reset all products now 2-5 times to get my system back to baseline, deleting the sonos app and re-installing, restarting my phone, etc.  I can’t get all the products to stay in my system.  Very VERY frustrating.   Right now for example, my sonos amp that runs our patio speakers was not showing.  But the Kitchen (Sonos 1) and Master bedroom (playbar) were showing.  For no reason at all the move 2 and play 5 had vanished but for purposes of this example disregard that.  I ended up resetting the amp

I’d like to add a Sonos turntable to our current Sonos setup. I have a connect amp that runs a pair of klipsh rear passive speakers in my living room as part of my Sonos surround sound setup. If I plug the turntable into the connect amp will I only be able to play music over those rear passive speakers or will it somehow connect to the various other Sonos speakers I have ( play 1, arc, play threes, subs, etc. ). Also can I put two things into the connect amp at the same time? The pair of passive speakers and the turntable? thanks! 

Did anyone else's Sonos app update this week? Mine did and now the entire system is NOT FUNCTIONAL! Some of my speakers aren't connecting to Sonos and I can't cast from Spotify to Sonos. THIS IS A DISASTER. WHY DOES SONOS KEEP DOING THIS? They need to fire their entire IT division. Anyone else having issues?

I'm experiencing a popping at various times with my new Arc Ultra, I've had it for about a month, never had problems with my previous Arc in four years. Any ideas, thanks

What is the best way to bring 8 wired architectural wall and ceiling speakers, spread throughout my house into my Sonos Ultra/Sub 4/Era 300 system. 2 Sonos amps, or Look at a Bluesound config, or Something else?Thanks! (forgive my subject line typo, doesn’t appear I can edit this)

Hi all, my system has 3 Sonos amps: 2 newer ones and a Connect:amp. The 2 newer amps have no problem connecting, but I have to reboot the Connect:amp each time to get it to play. When I check under “Your System” on the app, it shows that the Connect:amp is connected and apparently playing through the speakers, but I have to unplug it and reboot it before it connects. I’ve powered off my router and modem and disconnected / reconnected all devices, but this didn’t solve it. Any suggestions greatly appreciated. Thanks.

Hello,A family member came into my house today with their iPhone 8, but could not connect to my sonos controller.Here is everything that i've checked / tried :The iPhone (and all other successfully connected device) are on the same network, using the app version 11.15.4 (my phone) or 11.15.5 (the iphone). I made sur the app on the iPhone had all the permissions. I double checked that all devices were indeed connected on the same network. Not that it matters, but both the iphone and the amp are on 2.4GHz (my phone is connected on the 5GHz band) I uninstalled / reinstalled the app on the iphone  And finally, I removed and added back the wifi network on the iphone.Unfortunately,  none of this worked. Any new idea or explanation would be welcome.I searched on this community for related topics, but could not find anything I did not try.Have a great day.

In the app, when there are songs in a queue, the queue list button is no longer available after streaming Sirius. This was how the system use to work and of course still works on the Windows desktop app. Can the queue button always be available even if queue is empty?

Volume control on the iPhone app is a tiny dot and very difficult to use. Can you make it easy to increase or decrease by a percent or number with a click of the button?Lack of this feature is not allowing to enjoy the Sonos system completely. Sad! 

Roam ************This is the second of our Roams to die, both of the same deaths. They work until they don’t. You cannot turn it on or reboot (in any of the multiple ways to do so). I chatted with a Sonos tech (good) and we determined it had no power - the magnetic pad had stopped working, but I could recharge it using a C cable. When charged, it still would not respond. This one did hold on for another year past the first. Am purchasing a refurbished Era 100 to replace it.  Moderator Note: Recorded and removed Case number. Modified in accordance with the Community Code of Conduct.