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Sonos support says Ace headphones work with app

  • February 17, 2025
  • 3 replies
  • 152 views

I’m considering purchasing the Ace headphones. I was under the impression that the Ace headphones don’t work with the Sonos app, so you can’t play music to them from the Sonos app. This seems to be common knowledge. So I wrote Sonos support. Here’s the response:

“Yes, Sonos Ace Headphones work with the Sonos App. They can be used as another device in the home Sonos network. Music services like Apple Music can be played from within the Sonos App on Sonos Ace Headphones.”

Did something change? Or is it just their terrible support?

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3 replies

jgatie
  • 27760 replies
  • February 17, 2025

Terrible support.  Why people rely on Level 1 support people who are basically script readers, I’ll never know.  It’s like asking a blue shirt at Best Buy about a product.  Do your own research!


Corry P
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  • Sonos Staff
  • 8614 replies
  • February 17, 2025

Hi ​@Charles_50 

Thanks for your post!

Do you have a reference number relating to your contact with us? I have tried to find a case so I can give the agent you spoke to some feedback, but have been unable to find one. If you do have one, please send it to me in a direct message. Thank you.

In regards to your query, Ace headphones can be configured from the Sonos app, but you cannot play anything in the Sonos app to Ace headphones, no. Instead, you would play using an app that would normally play audio to the device it is installed on, like the Spotify app, or Apple Music, to give just two of many possible examples.

I hope this helps.


  • 19684 replies
  • February 17, 2025
jgatie wrote:

Terrible support.  Why people rely on Level 1 support people who are basically script readers, I’ll never know.  It’s like asking a blue shirt at Best Buy about a product.  Do your own research!

I think this is a bit harsh on the general level of understanding at tier 1. I haven't often needed help from Sonos Support, but didn't have any cause for complaint when I did need it.

However, this certainly was a terrible example of advice. 

 


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