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Rob E
Contributor I
August 13, 2020
Answered

YouTube Music not listing full library

Hi,

 

I’ve recently switched over to YouTube music as Google are closing Play Music but an having issues accessing my full library through the Sonos Desktop or Mobile app. Both the Artist & Albums listings are truncated. When I access them as follows:

 

YouTube Music →  Library → Albums → Uploads (only lists down to albums starting with ‘R’, everything after unavailable.)

 

YouTube Music →  Library → Artists → Uploads (only lists down to artists starting with ‘J’, everything after unavailable.)

 

Does anyone else have this issue? Anything I can do to get Sonos to let me browse my Full Catalog again like I could with Play Music?

 

Cheers!

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    Xander P
    Xander PAnswer
    Retired Sonos Staff
    February 10, 2021

    Hi everyone, just to keep you all updated:

    YouTube Music have increased the container size (i.e. how many Artists/Albums/Tracks will appear in the list) from 99, to 999 - which should for most people resolve this issue.
    For those of you with larger libraries, you may still find that there are some results at the end which will not be shown - for these you can continue to use the Search function as previously, and it may be worth reaching out to YouTube Music again if this continues to be an issue.

    If you have not noticed more results being shown under YouTube Music in the Sonos app, it may be worth removing and then re-adding the account to your system.

    Remove a Music Service account

    Add a Music Service to Sonos

    View in thread

    87 replies

    Show previous replies
    Philip Allcock
    Lyricist III
    November 12, 2020

    Just set YouTube music up on my Sonos today following the shutdown of Google Play.  Found as others have done that there would appear to be some pagination issue in that the Sonos app only shows the first 100 albums or 100 artists.  Other artists and albums are all there, but the list display is bugged.

    (I won’t even begin to comment on the sheer appallingness of a so-called music service that won’t let you display music by genre, or by albums for an artist.)

    Would it be terribly much of an ask for Sonos as a commercial company to tell Google that their interface doesn’t work?  Or failing that to at least tell their users that that service does not currently work properly?

      a9979
      Enthusiast II
      November 17, 2020

      Hi folks. Just to let you know that this issue has been reported to our partner and we’re waiting for their response. We’ll keep you all posted here. Thank you for your patience and understanding. 

      We and the community are always here to help.

      Is there anything Sonos can or will do to have this issue fixed? I get nothing from YTM when I contact them. I sense that they either do not understand the issue or do not care. Either way, Sonos should have an interest in the quality of the products that they host from their service providers, such as YTM. Sonos success primarily depends on these service providers products. I am amazed at the lack of caring from both sides. Sonos is not cheap and the customer service here leaves much to be desired, and the lack of communication is very frustrating. 

      AGreen
      Lyricist III
      November 18, 2020

      Besides not transferring but 99 YT playlists, and transferring only music through the Bs. Too, I can’t figure out how to search my music though folks have indicated you can search for your music. WTF!! Google Play Music could do all of this seamlessly so what’s up Sonos. Sonos says it’s YTM’s fault, YTM says it Sonos’s fault. Just get together and FIX IT ASAP!!!

        a9979
        Enthusiast II
        November 18, 2020

        Besides not transferring but 99 YT playlists, and transferring only music through the Bs. Too, I can’t figure out how to search my music though folks have indicated you can search for your music. WTF!! Google Play Music could do all of this seamlessly so what’s up Sonos. Sonos says it’s YTM’s fault, YTM says it Sonos’s fault. Just get together and FIX IT ASAP!!!

        You should just be able to search for an artist (one that begins with a letter after B of course) and it should show up in your search results in the YTM section. For example, I can only browse my artists into the Bs, but I can search ZZ Top and it will show up in my search results and I can access artists after “B” like that. 

        AGreen
        Lyricist III
        November 18, 2020

        Thanks for the reply. Yes, I see now that it will pull up my songs, albums, and artists, but it won't pull up my playlists that were exported to YTM. Any idea how to do that or to create new playlists? Or how to alphabetize the playlists Sonos did import?

        a9979
        Enthusiast II
        November 18, 2020

        Sorry i don’t know. I don’t have any Google Play or YTM playlists. I create all my playlists using Sonos, did not import any playlists

        a9979
        Enthusiast II
        November 19, 2020

        I really wish someone from Sonos would give us an honest answer here. Is YTM going to fix this? Is Sonos going to do anything about it? So far the overwhelming answer to both questions is no. Very frustrating. 

        AGreen
        Lyricist III
        November 19, 2020

        Thanks for the reply.

        Tom P.
        Contributor I
        November 23, 2020

        Besides not transferring but 99 YT playlists, and transferring only music through the Bs. Too, I can’t figure out how to search my music though folks have indicated you can search for your music. WTF!! Google Play Music could do all of this seamlessly so what’s up Sonos. Sonos says it’s YTM’s fault, YTM says it Sonos’s fault. Just get together and FIX IT ASAP!!!

        You should just be able to search for an artist (one that begins with a letter after B of course) and it should show up in your search results in the YTM section. For example, I can only browse my artists into the Bs, but I can search ZZ Top and it will show up in my search results and I can access artists after “B” like that. 

        We should not have to search for what we have already placed in a library - simply wrong

        Tom P.
        Contributor I
        November 23, 2020

        I’ve been using Sonos for years for both streaming from music services and my personal library.  I have an extensive online library which years back I transferred from Rdio (best service I have used) to GPM and not unfortunately to YTM.  Reading this thread I am realizing that it seems futile to expect YTM to listen to a select group of users who depend on Sonos for streaming.  I’m having all the same issues as many have expressed here, and would like to know if a GPM or YTM library can be transferred to Apple Music or to Tidal (assuming I can stream it on Sonos)?  I have no faith that Sonos will get cooperation from Google to resolve our dilemma - they don’t give a rats a** to put it bluntly.

         

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