Contributor I

Answered

YouTube Music not listing full library

87 replies
16944 views

Hi,

I’ve recently switched over to YouTube music as Google are closing Play Music but an having issues accessing my full library through the Sonos Desktop or Mobile app. Both the Artist & Albums listings are truncated. When I access them as follows:

YouTube Music → Library → Albums → Uploads (only lists down to albums starting with ‘R’, everything after unavailable.)

YouTube Music → Library → Artists → Uploads (only lists down to artists starting with ‘J’, everything after unavailable.)

Does anyone else have this issue? Anything I can do to get Sonos to let me browse my Full Catalog again like I could with Play Music?

Cheers!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Xander PAnswer

Retired Sonos Staff

Hi everyone, just to keep you all updated:

YouTube Music have increased the container size (i.e. how many Artists/Albums/Tracks will appear in the list) from 99, to 999 - which should for most people resolve this issue.
For those of you with larger libraries, you may still find that there are some results at the end which will not be shown - for these you can continue to use the Search function as previously, and it may be worth reaching out to YouTube Music again if this continues to be an issue.

If you have not noticed more results being shown under YouTube Music in the Sonos app, it may be worth removing and then re-adding the account to your system.

Remove a Music Service account

Add a Music Service to Sonos

Show previous replies

D

DougAM

Contributor I

Sonos is completely disinterested in support it’s customers

This yet another example

they are only interested in selling more hardware

pathetic company which has never properly resolved playing your own music via sonos

i call BS on this. Sonos support over 60 different music services, all over the world. No other music system comes even close to that level of support or flexibility. The fact that some music services care more about their Sonos integrations more than others is sad but true.

You have a huge choice of music services, go try another one. Unhappy YTM customers seem to be liking iBroadcast. Trusting your music to an ad company isn’t really a the best idea.

I had no idea other choices were available. Just my lack of knowledge. Glad I found out here. IBroadcast works great. Hopefully it remains free.

T

terry2

Lyricist I

Had a live chat today and spent 20 minutes explaining that my library from YouTube Music was only loading up to the letter “B”. After a few back and forth questions and answers, she told me “Let me check”….and has not been heard from since….the chat expired. This is becoming very frustrating.

A

a9979

Enthusiast II

Had a live chat today and spent 20 minutes explaining that my library from YouTube Music was only loading up to the letter “B”. After a few back and forth questions and answers, she told me “Let me check”….and has not been heard from since….the chat expired. This is becoming very frustrating.

My library also only loads up to B and my issue has been open for a month or two. They have no answer for this and really don’t seem to care. I now use iBroadcast instead of YTM and it works great, is free, and is supposed to remain free. Check it out. YTM is a sham.

Krishma M

Retired Sonos Staff

Hi folks. Just to let you know that this issue has been reported to our partner and we’re waiting for their response. We’ll keep you all posted here. Thank you for your patience and understanding.

We and the community are always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question.

S

so-nos

@Krishma M and Sonos team -- have same issue as vito72, any long tracks played from YT Music upload library on Sonos stop at around 12 minutes and skip to next. As noted, cannot start a track in the middle. This is not a problem for many, but a big issue for classical music (long tracks). Would be great to get an update when you have one!

A

Altruistic

Contributor I

Hi @Rob E, welcome to the Sonos Community, and thanks for the assistance, @controlav! We greatly appreciate you being a part of the Sonos family. It is our pleasure.

Just to let you know that yes, some of the customers state that they are unable to see all of their uploaded music within YouTubeMusic on Sonos. Customers who recently migrated from Google Play Music to Youtube Music will likely notice this acutely. Below are the workarounds that we can provide for now.

Customers can still search for and play their uploaded content.
Customers can still add search results to My Sonos / Favourites

And we have reported the issue to YouTube Music. We encourage the customers to report the issue to Youtube Music also.

We’ll keep you posted here once we have an available update for you.

Please let us know if there’s anything else we can help you with. We and the community are always here.

This work-around is simply not a true fix… at least not for me. In alphabetical order, my “Artist” listing stops at the letter ‘B’ (Bananarama, to be exact). I subsequently searched for “The Whispers” and “Everything But the Girl” and SONOS says “no results” for those artists.

With literally over a thousand albums, this is very disconcerting.

A

Altruistic

Contributor I

Hi folks. Just to let you know that this issue has been reported to our partner and we’re waiting for their response. We’ll keep you all posted here. Thank you for your patience and understanding.

We and the community are always here to help.

Partner?

… as in Google playing fair - as a partner!?

Yeah - ok.

controlav

Lead Maestro

Switch to iBroadcast - seems to work a lot better than the YTM integration from the big ad company.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

P

proth322

Contributor I

guy b - you can play them on Sonos but you have to search for them. They are there even though they are not listed in your library.

An update to my last post: I finally spoke to someone higher up at Sonos, and he explained that, contrary to what the Sonos and YTM tech support people told me, the issue is with YTM. Sonos merely “reads” the data provided by the music provider, so there is an issue with YTM not feeding the correct information to Sonos. He also told me that he doubts YTM is prioritizing resolving this issue since it probably affects only a small number of users. He encouraged me to keep complaining to YTM. I emailed them a couple times but never heard back.

EVEN WORSE, I found out that eventually YTM will *require* you to pay for a premium subscription (more than $12/month!) just to listen to your own music on your own speakers! To me, this was unconscionable. So I quit YTM.

Fortunately, I found iBroadcast, which provides a free cloud-based storage locker service that is both very easy to use and, more importantly, compatible with Sonos. I would encourage folks to check it out if you’re only looking for a place to store and play your own music. So far I’m really happy with it.

checking out ibroadcast now. SONOS should be telling users not to waste their time with youtube music at all. Talk about not ready for prime time.

L

Lucian Pearce

Lyricist II

iBroadcast free version only streams 128kbs ugh

What subscription level does iBroadcast need?
A Premium subscription is required for bitrates over 128kbps. 128kbps is included in the free tier.

Show more replies

Sign up

Login to the community