Skip to main content
Rob E
Contributor I
August 13, 2020
Answered

YouTube Music not listing full library

Hi,

 

I’ve recently switched over to YouTube music as Google are closing Play Music but an having issues accessing my full library through the Sonos Desktop or Mobile app. Both the Artist & Albums listings are truncated. When I access them as follows:

 

YouTube Music →  Library → Albums → Uploads (only lists down to albums starting with ‘R’, everything after unavailable.)

 

YouTube Music →  Library → Artists → Uploads (only lists down to artists starting with ‘J’, everything after unavailable.)

 

Does anyone else have this issue? Anything I can do to get Sonos to let me browse my Full Catalog again like I could with Play Music?

 

Cheers!

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Xander P
    Xander PAnswer
    Retired Sonos Staff
    February 10, 2021

    Hi everyone, just to keep you all updated:

    YouTube Music have increased the container size (i.e. how many Artists/Albums/Tracks will appear in the list) from 99, to 999 - which should for most people resolve this issue.
    For those of you with larger libraries, you may still find that there are some results at the end which will not be shown - for these you can continue to use the Search function as previously, and it may be worth reaching out to YouTube Music again if this continues to be an issue.

    If you have not noticed more results being shown under YouTube Music in the Sonos app, it may be worth removing and then re-adding the account to your system.

    Remove a Music Service account

    Add a Music Service to Sonos

    View in thread

    87 replies

    Show previous replies
    guy b
    Lyricist I
    October 6, 2020

    Yes I do have the files in my youtube account,but I still can't  play them through sonos which is really frustrating...sonos software really does leave alot to be desired..

    DCgal
    Trending Lyricist I
    October 6, 2020

    guy b - you can play them on Sonos but you have to search for them.  They are there even though they are not listed in your library.

     

    An update to my last post:  I finally spoke to someone higher up at Sonos, and he explained that, contrary to what the Sonos and YTM tech support people told me, the issue is with YTM.  Sonos merely “reads” the data provided by the music provider, so there is an issue with YTM not feeding the correct information to Sonos.  He also told me that he doubts YTM is prioritizing resolving this issue since it probably affects only a small number of users.  He encouraged me to keep complaining to YTM.  I emailed them a couple times but never heard back.

    EVEN WORSE, I found out that eventually YTM will *require* you to pay for a premium subscription (more than $12/month!) just to listen to your own music on your own speakers!  To me, this was unconscionable.  So I quit YTM.

    Fortunately, I found iBroadcast, which provides a free cloud-based storage locker service that is both very easy to use and, more importantly, compatible with Sonos.  I would encourage folks to check it out if you’re only looking for a place to store and play your own music.  So far I’m really happy with it. 

      a9979
      Enthusiast II
      October 9, 2020

      Thank you DCgal -iBroadcast works like a charm. And the company says the unlimited free library space will remain free forever. Perfect. 

      eg1
      Lyricist III
      October 13, 2020

      I contacted (via chat) both YTM and Sonos about 10 days ago to report the issue with Sonos not showing my full YTM library.  YTM insisted that the issue was with Sonos and would not help me.  Sonos said the problem was with the S1 controller app and told me upgrade to the S2 controller app.  However, that app is not compatible with one of my speakers, so I cannot upgrade.  Sonos said that it would work on the problem and get back to me.  I still have not heard back.

      Sonos is fibbing -- I have the same issue with both S1 and S2. I’ve successfully split my system and the problem is just as bad on S2.

        Dingle
        Lyricist I
        October 15, 2020

        I am having the same issue. It is showing albums and artists but the song library is not showing. Please help this is annoying!

        jazzjet
        Contributor II
        October 16, 2020

        The latest email from Sonos infers that once you’ve transferred your music from GPM to YTM you should remove GPM from Sonos music services. I haven’t done this yet as I’m not confident that all my GPM music has transferred properly. Does anyone know whether having both GPM and YTM as “live” music services in Sonos is a possible reason for YTM only showing an incomplete number of uploads?

        DougAM
        Contributor I
        October 16, 2020

        Hi,

         

        I’ve recently switched over to YouTube music as Google are closing Play Music but an having issues accessing my full library through the Sonos Desktop or Mobile app. Both the Artist & Albums listings are truncated. When I access them as follows:

         

        YouTube Music →  Library → Albums → Uploads (only lists down to albums starting with ‘R’, everything after unavailable.)

         

        YouTube Music →  Library → Artists → Uploads (only lists down to artists starting with ‘J’, everything after unavailable.)

         

        Does anyone else have this issue? Anything I can do to get Sonos to let me browse my Full Catalog again like I could with Play Music?

         

        Cheers!

        I would think Sonos would work with Google/YTM for a solution if they want people to continue to buy their products 

         

          Bob_16
          Lyricist I
          October 17, 2020

          Sonos is completely disinterested in support it’s customers 

          This yet another example

          they are only interested in selling more hardware 

          pathetic company which has never properly resolved playing your own music via sonos

          controlav
          controlav
          Lead Maestro
          October 17, 2020

          Sonos is completely disinterested in support it’s customers 

          This yet another example

          they are only interested in selling more hardware 

          pathetic company which has never properly resolved playing your own music via sonos


          i call BS on this. Sonos support over 60 different music services, all over the world. No other music system comes even close to that level of support or flexibility. The fact that some music services care more about their Sonos integrations more than others is sad but true.

          You have a huge choice of music services, go try another one. Unhappy YTM customers seem to be liking iBroadcast. Trusting your music to an ad company isn’t really a the best idea.

          Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          DCgal
          Trending Lyricist I
          October 17, 2020

          You all are wasting your time, YTM has no interest in resolving this issue.  Switch to iBroadcast!!!  

            Show more replies
            Terms & ConditionsAccessibility statement