Contributor I

Answered

YouTube Music not listing full library

87 replies
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Hi,

I’ve recently switched over to YouTube music as Google are closing Play Music but an having issues accessing my full library through the Sonos Desktop or Mobile app. Both the Artist & Albums listings are truncated. When I access them as follows:

YouTube Music → Library → Albums → Uploads (only lists down to albums starting with ‘R’, everything after unavailable.)

YouTube Music → Library → Artists → Uploads (only lists down to artists starting with ‘J’, everything after unavailable.)

Does anyone else have this issue? Anything I can do to get Sonos to let me browse my Full Catalog again like I could with Play Music?

Cheers!

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Xander PAnswer

Retired Sonos Staff

Hi everyone, just to keep you all updated:

YouTube Music have increased the container size (i.e. how many Artists/Albums/Tracks will appear in the list) from 99, to 999 - which should for most people resolve this issue.
For those of you with larger libraries, you may still find that there are some results at the end which will not be shown - for these you can continue to use the Search function as previously, and it may be worth reaching out to YouTube Music again if this continues to be an issue.

If you have not noticed more results being shown under YouTube Music in the Sonos app, it may be worth removing and then re-adding the account to your system.

Remove a Music Service account

Add a Music Service to Sonos

Show previous replies

A

a9979

Enthusiast II

Is Sonos telling me that now I have to subscribe to YouTube Music in order to play my personally owned music that used to be free on Google Play Music? This is getting really frustrating.

No, it is Google who are telling you that they are shutting down their free service, as it makes them no advertising money, and want you to pay to use their servers. No free lunches, any more.

I guess it’s time I leave GPM and YTM to invest in my own storage..

M

mborella

Producer I

I've had my SONOS One for a few months and have had very few problems. I have primarily played my music library through Google play music playlists. Now that Google play is going away, I moved my library over to YouTube music. But now, songs will start playing, then at some point they stop and it skips to the next song. Thats when I get the "not encoded correctly" error message. It has happened on every single song I've tried. It also happens if you try to scroll to a certain point in the song. This problem started immediately when I switched to YouTube music.

This speaker is completely useless in this condition.

I've read the other posts on this topic, but they don't seem to apply to my situation.

Does anyone know how to fix this?

Diagnostics Confirmation #679235385

FWIW, I have experienced the same issue. I cannot pause, fast forward or rewind. There does not seem to be a fix at this time. I started a thread on this but no concrete help so far.

A

a9979

Enthusiast II

I just received an email from a rep on the YTM and GPM team and was informed, very clearly, that a subscription should not be needed to access your own music through the uploads section of the YTM app, however they are having issues (as we know) and they are working through them. When fixed, we should have none of these issues on this thread.

J

junine

Lyricist I

I have problem with my YT i don't know if its being mention on the above thread. I'm having problem finding the 'Top song' option when clicking certain artist in the Sonos app itselt but if I use the YT app the 'Top song' option is there. Should Sonos can fix this issue or YT?

controlav

Lead Maestro

I have problem with my YT i don't know if its being mention on the above thread. I'm having problem finding the 'Top song' option when clicking certain artist in the Sonos app itselt but if I use the YT app the 'Top song' option is there. Should Sonos can fix this issue or YT?

YT need to add it to their ever increasing list of things to fix. Sonos play the music, but have nothing to do with the enumeration of it from services.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

J

junine

Lyricist I

Thanks a lot @controlav

F

firetoys

Lyricist I

speaking to some YTM support folks (through the link further up this page), the best way to get a message to anyone involved in the dev teams for YTM is to submit feedback through the various youtube music apps. that’s more likely to get raised as a ticket, all the web chat support people can do is walk you through some troubleshooting.

if we all did that then it might bump it up the list a bit.

D

DCgal

Trending Lyricist I

I contacted (via chat) both YTM and Sonos about 10 days ago to report the issue with Sonos not showing my full YTM library. YTM insisted that the issue was with Sonos and would not help me. Sonos said the problem was with the S1 controller app and told me upgrade to the S2 controller app. However, that app is not compatible with one of my speakers, so I cannot upgrade. Sonos said that it would work on the problem and get back to me. I still have not heard back.

G

guy b

Lyricist I

i have the same problem,

i migrated from gpm to youtube premium and it only llists albums up to F contacted sonos and was told to wait for an update...now worried that when gpm goes that i will lose all my files.

Not a very good transition

controlav

Lead Maestro

now worried that when gpm goes that i will lose all my files

Surely you can verify your files are in YTM via some non-Sonos means, eg the YTM app itself?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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