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Prodigy III
Jul 17, 2024 7:06 PM UTC

Workaround(ish): Android App Crashing with Firmware v16.3

Those Android users unfortunate enough to have installed the v16.3 firmware released on 17 July may have encountered a nasty bug that crashes the app over and over. Thanks to an intrepid detective on Reddit, we’ve narrowed down the bug and identified a weak workaround.

The bug causing the crash seems to be triggered by local library music. And the local library music does not need to playing, it simply needs to be in the queue of the currently selected Sonos device.

So if you are encountering this bug and your Android app is stuck crashing ...

  • Using a functioning controller* clear the queuesⵜ on all Sonos devices
  • Start Android app, everything works!
  • Play streaming source, everything works!
  • Play local library music, BOOM CRASH BOOM

… hence “weak workaround” as local library music in your queue will continue to crash the app.

* Desktop app and Web app work particularly well
ⵜ or replace the queues with streaming music

Side note: this bug is not limited to Samsung devices, tho’ it may not impact all Android devices. Samsung devices happen to display the Android OS error message shown below, while other Android devices opt to log the error without a pop-up.

 

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    Pinned Reply By MiniMe

    Pro-Tip: briefly unpower the speaker(s) that have the track from the LAN library in their playlist. When a speaker reboots it forgets its playlist. Like this you can also recover from the Android app crashing if you don't have another working controller.

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    Sulfe133
    Contributor I
    Jul 18, 2024 11:26 PM UTC

    Thank you for this.  The app isn’t crashing now and at least I can stream.  They need to outsource their software team, or find another.  This is not good.

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    Rubber Joe
    Lyricist I
    Jul 18, 2024 11:28 PM UTC

    This is BS.  WTF Sonos?!!

    Only way to control my system is through the PC now.  Nevermind the missing app features, now it won’t even launch with local music… 99.9% of my listening.

    The system was nearly perfect before May, can we just have that back, please?

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      press250
      press250Author
      Prodigy III
      Jul 18, 2024 11:28 PM UTC

      They need to outsource their software team, or find another.

      I’m reasonably certain they outsourced development of this app, which explains a lot.

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        ZaphodAVA
        Lyricist I
        Jul 19, 2024 2:29 AM UTC

        Confirmed. Latest version of app, android, and firmware. Latest desktop version running on Win 10.

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        einspace
        Lyricist I
        Jul 19, 2024 3:41 AM UTC

        zero UAT and zero qc. i installed the old android app on my phone so i could get old functionality and that has been working since the trash upgrade. recently i spent hours trying to figure out how to get my pc library to load and finally got it to work. not even a week later it forced me to update to the new android app version which cant handle playing from my library. just crashing over and over. and yes I turned auto update off for android play store, this happened anyways.

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          press250
          press250Author
          Prodigy III
          Jul 19, 2024 3:47 AM UTC

          I’m with you 100% @einspace, the v16.1 Android app was a Get Out of Jail Free card.

           

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          MiniMePinned
          Lyricist I
          Jul 19, 2024 5:44 AM UTC

          Pro-Tip: briefly unpower the speaker(s) that have the track from the LAN library in their playlist. When a speaker reboots it forgets its playlist. Like this you can also recover from the Android app crashing if you don't have another working controller.

          Translate
          B33Jay
          Enthusiast II
          Jul 19, 2024 8:26 AM UTC

          OK…..another problem that we can wait a while for a fix.  I have four android devices that we use to control our Sonos system and the Sonos app crashes immediately as soon as they are opened.  Just started today for me I think.  Maybe yesterday.  And yes, I do use it to access my music library on my PC.  I get to use my music library for a couple of weeks and now it’s down again.  Thanks, Sonos.

          Feel absolutely the same, library of classical/jazz, just short of 10,000 tracks, only way is Windows now. Android only for Amazon - not going to find every disc I own on Amazon and turn them into Amazon playlists just to have 'mobile' access! It's ridiculous in 2024! My heating app is more intuitive! 

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            Spakoo
            Contributor I
            Jul 19, 2024 9:01 AM UTC

            I have Samsung S20+ and S24 Plus. both crashing if any device has local queue, I also have a Samsung A8 Tablet, with ONE UI 6 Android 14, and it’s working fine, doesn't care if local files are in queues it works,  The new app is still rubbish to use compared to the old one but it works.

            App version 80.05.05 release+20240702.edb3233

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              B33Jay
              Enthusiast II
              Jul 19, 2024 10:06 AM UTC

              I have Samsung S20+ and S24 Plus. both crashing if any device has local queue, I also have a Samsung A8 Tablet, with ONE UI 6 Android 14, and it’s working fine, doesn't care if local files are in queues it works,  The new app is still rubbish to use compared to the old one but it works.

              App version 80.05.05 release+20240702.edb3233

              Interesting that different android devices behave differently... we've found the same with iOS devices! 

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