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press250
press250
Prodigy III
Jul 17, 2024 7:06 PM UTC

Workaround(ish): Android App Crashing with Firmware v16.3

Those Android users unfortunate enough to have installed the v16.3 firmware released on 17 July may have encountered a nasty bug that crashes the app over and over. Thanks to an intrepid detective on Reddit, we’ve narrowed down the bug and identified a weak workaround.

The bug causing the crash seems to be triggered by local library music. And the local library music does not need to playing, it simply needs to be in the queue of the currently selected Sonos device.

So if you are encountering this bug and your Android app is stuck crashing ...

  • Using a functioning controller* clear the queuesⵜ on all Sonos devices
  • Start Android app, everything works!
  • Play streaming source, everything works!
  • Play local library music, BOOM CRASH BOOM

… hence “weak workaround” as local library music in your queue will continue to crash the app.

* Desktop app and Web app work particularly well
ⵜ or replace the queues with streaming music

Side note: this bug is not limited to Samsung devices, tho’ it may not impact all Android devices. Samsung devices happen to display the Android OS error message shown below, while other Android devices opt to log the error without a pop-up.

 

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    Pinned Reply By MiniMe

    Pro-Tip: briefly unpower the speaker(s) that have the track from the LAN library in their playlist. When a speaker reboots it forgets its playlist. Like this you can also recover from the Android app crashing if you don't have another working controller.

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    99 replies

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    yellowm
    Lyricist II
    Jul 18, 2024 3:41 PM UTC

    When did having a cup of coffee and listening to a piece of music become something I had to plan in advance?

     

     

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      B33Jay
      Enthusiast II
      Jul 18, 2024 4:48 PM UTC

      When did having a cup of coffee and listening to a piece of music become something I had to plan in advance?

       

       

      Can't agree more. 

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      Ian Judd
      Contributor I
      Jul 18, 2024 5:30 PM UTC

      Dear Press250,

      Thank you for your analysis.  What you described makes sense.  It does relieve the frustration to some extent knowing it is not just me …..

      In short, I do not stream !!!   I exclusively use my media library ……….

      As mentioned, I can engage via the Windows OS software so I’m ok for now.

      Thanks again

       

       

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        drewtho
        Contributor I
        Jul 18, 2024 6:14 PM UTC

        Thanks for your message - saved me loads of time.  I cannot believe that they release this POS for consumption to the public.   Sonos is a shambles if I could leave I would but they know that...

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          Zumbo917
          Lyricist III
          Jul 18, 2024 7:08 PM UTC

          OK…..another problem that we can wait a while for a fix.  I have four android devices that we use to control our Sonos system and the Sonos app crashes immediately as soon as they are opened.  Just started today for me I think.  Maybe yesterday.  And yes, I do use it to access my music library on my PC.  I get to use my music library for a couple of weeks and now it’s down again.  Thanks, Sonos.

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            Josec41
            Contributor I
            Jul 18, 2024 7:52 PM UTC

            Wow, pulling my hair out after having this issue pop up, thanks for the “workaround” (if you want to call it that). I pulled up the Windows app, cleared the queue and now it doesn’t crash anymore, now I can at least stream. So much for having a music library…  Do they even test this stuff, this issues seems pretty basic.

             

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              drewtho
              Contributor I
              Jul 18, 2024 8:06 PM UTC

              I think it is time to email this guy every day until this is fixed….

              Get in touch with our CEO, Patrick Spence, at ceo@sonos.com

              [Update]  - s***** form letter response… should have know better

              Moderator Note: Modified in accordance with the Community Code of Conduct.

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              drewtho
              Contributor I
              Jul 18, 2024 8:16 PM UTC

              Here is another work around that will allow you play your library on your Android device:
               

              Use the web app
              https://play.sonos.com/

              It seems to run faster than the android app.

              HTH

               

               

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              makinsellajr
              Trending Lyricist I
              Jul 18, 2024 9:38 PM UTC

              Honestly, what the heck? This is starting to get even more ridiculous everyday. Pixel 7 user and I just started seeing this too.

              As mentioned above it should not be this hard to play music! 

              yellowm wrote:

              When did having a cup of coffee and listening to a piece of music become something I had to plan in advance?

               

               

               

               

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              AdamWill
              Trending Lyricist I
              Jul 18, 2024 10:48 PM UTC

              Wooooow.

              This is happening to me, and using my local library is 99% of my Sonos use. So...now I just can’t control my system with a phone. That’s greeeeeat.

              The web app also seems to be all kinds of broken, so now to do anything I have to go to the one Windows PC in the house, start whatever I want playing, then run back to the room where I wanted to hear it. Jeez, great job, Sonos. WTF is going on over there?

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