Why is the new Sonos App crap?

Sonos gates their customers.  They can't work on things that customers ask for, but they have time to ruin what works.  

I now I’m going against the grain here, but I think the design overall is good.  I appreciate that if the missing items are important to you then you would feel differently (and bear in mind that most of those are coming in pending updates).

But I have always hated the old app, to me it felt bland, boring and a bit like a toy.  The new app has most things on one screen, and I’m not going to get upset about things like volume numbers and mute buttons when I know they will arrive soon.  
 

Again the criticisms about the bugs and missing functionality are valid ones.  The rest is subjective and if you hated the old app as much as I did, I think the new app is moving in the right direction. 

If you hate the new app as much as I do, I think giving us back the old app is moving in the right direction.

It’s all a matter of perspective.

Fair comment, however, it doesn't really matter how aesthetically pleasing the app is if it doesn't work. I found I didn't pay much attention to the design of the S2 app because the app often did not recognize certain speakers in my system, the music would drop out or items were unavailable.

The issue is not how the app looks, if you bother to read the dozens of threads they all basically have one common issue, the app does not work. In my case I cannot search my music library, volume control is unacceptabley laggy, album art is not displayed & there's probably more but using the app is such a crap experience I uses the S2 on the laptop, at the least that still works. The idiots who are responsible for developing the app basically f***ed up, instead of releasing the app to the general public they should have sent it to a group of volontary beta testers. Instead they have just trashed the brand. 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Dear Sonos-

please address the issues or at least allow us to revert to previous version.  This user experience is pretty terrible on the iOS app. Cannot add to queue or edit songs?  I’ve had it crash multiple times and although the search feature seems better, the alarms vanished!   Not a good practice to remove features that were previously staples of the experience.  If I want to hear a playlist from Apple Music & then add tracks from a different playlist it used to be no issue.  Now the only option seems to be “replace queue”.  Used to be an “add to queue” option that is not making itself visible.  Please help…going from super-fan to super-frustrated.  
 

thanks.

The new app absolutely unacceptable, I think Sonos needs to rethink there strategy in deciding who will be doing their coding. The new app is not user friendly. Sonos One struggling to connect, then when streaming in different rooms one cannot change to another speaker or group them. Rethinking my next purchase 😥

The old app was very bad too. Well, I should say "is" since the new one doesn't open on my phone at all. Currently I cannot use Sonos at all because after rebooting my phone and reinstalling the app, the app still doesn't open. To all the Sonos fans who seem not to want to see the problem... If the app was great then it wouldn't have such a terrible score on Google Play. I literally consider selling my Sonos speakers and switching to a different system. I'm totally disappointed with Sonos.

I've just written a lengthy email to the Sonos ceo. I wonder if he will get it. 

The ceo is Patrick Spence and his email address is ceo@sonos.com

If you have the time to post here, take a bit more time and let him know your thoughts. 

What an unmitigated disaster the new app is.  There isn’t enough time to list all of the failures and omissions.  Needless to say, you didn’t consult with users when this trash was being planned.

Take us back to the previous app.  While it didn’t have everything I would like to have, it was at least user friendly, had more useful functions and it WORKED!!