Why is the new Sonos App crap?

Deleted the new app, went into google app store to make sure all my apps don't automatically update then found a site where I downloaded the old Sonos app. Works OK again. 

Went to APKmirror and downloaded Sonos v16.1 - I think it only works for android users though. 

The new App only allows playing one track at a time. The play and shuffle buttons for an album are missing. I have to click on a single track every time to play the next song on the album. I use Adagio for classical music streaming. I updated the App on all of my devices, restarted all speakers on the system, and restarted all the apps again. I restarted my network. None of this worked for my Android devices. The computer App seems to work.  Sonos is a big investment in the cost of speakers. I have 6 speakers. I was already disappointed when I learned that I could not purchase a second Sonos 5 gen 2 to make a stereo pair because the newer Sonos 5 is no longer compatible. Now they broke the App. I am waiting for a other update that restores the play button for an album. They have a lot of users. Did they test this new App first before sending it out?

Another issue is that I get a System Not Found message with this new App on my Android tablet. I must start the App twice, then it opens without the error message.

I completely agree, I used my own music from.my music library on my NAS, now is impossible to play a list of songs a gente or an artist.no way to go forward or back this is terrible, If they want to experiment something new, they should keep the old S2 controller and launch a beta versión for testing, this is ridiculous.

Spent two and a half hours on the phone to Sonos customer service trying to update one Sonos roam and connect another after updating the Sonos app on my iPhone. Have even tried fixing it myself for another 2 hours. I give up! I have decided to wait until the next update which, fingers firmly crossed, might fix the issues. Until then the speakers are going to be very expensive paper weights. Frustrating doesn’t come near to how I feel after that experience. It doesn’t seem that Sonos customer service can help as they were getting the same errors I had, and believe me we tried everything several times over without a solution. I was getting 1,002 and 1,000 errors and app crashes at the last step when setting up one roam in particular. The app won't update either roam but says update is required. It’s a shame because they are great little speakers, made useless by a poor rollout of an app update. Software developers for Sonos must be shaking in my boots...if they are still employed.

Exactly the same for me on a Galaxy S23 Ultra running Android 14 - the latest version. Also lost my saved YouTube channels. However, I consider myself fortunate compared to the other issues I see here. Maybe someone at Sonos really appreciates dark irony - the app that was supposed to fix its increasing unreliability ended up being the worst of all. I really love the meaningless error messages, too - "Something went wrong!" It sure did - the day I took out my credit card and decided to take the Sonos plunge.

Similar to the comments above, I had no choice but to update to the latest version which is utterly unusable. I have lost radio stations that were on the former version —all of which is inexplicable. As well, I can no longer use TIDAL which is bizarre, nor listen to the podcasts as before; the drop down menu is incomplete. Is there any plan to correct these deficiencies by Sonos? I can’t be the only one who finds this update to appear to have been done by amateurs.  At first I thought Sonos had been hacked. 

I've come here to find out why I've got issues with the new app, only to join a long que. 

A message to one of the smart Americans out there, put together a petition for a class action against Sonos for devaluation of everyone's systems in to worthless junk. Nothing talks louder than a law suit. 

It’s utterly rubbish! I get that apps need updates and not everyone’s going to like it when apps change from something that they once felt comfortable and familiar with.
 

But, and it’s a pretty sizable BUT, when the app’s ability to perform its basic functions are impaired and its non-functional abilities are shot to shit, then you have to wonder how this ever saw the light of day. Agree with everything above. 

Hey Sonos, pull your finger out, this is embarrassing!!